We stayed at the Root2 Hotel for 5 nights and we received exceptional service. Our room was spacious with twin double beds, a kitchenette with a sink, kettle, small convection stove, and a fridge with a good size freezer. The beds were very comfortable with soft sheets, cushions, and cosy blankets; the best western style mattresses we've slept on to date in Japan! The bathroom was very large (especially by Japanese standards) with a big tub and separate shower, and they provided us with beautiful soft thick towels (which were replenished with fresh ones each morning) and grey fleece robes. The room was also quiet, and we couldn't hear much noise outside or from the neighbouring room, so having the extra privacy to relax was very nice. The hotel is a few minutes easy walk to the train station and there are convenience stores nearby, so everything was very accessible. Even late at night they have someone at reception. Every evening they offered us a selection of breakfast choices, and delivered it to our hotel room - it's so nice to have coffee brought to you at 8:30am! We had an excellent day shopping at the local antiques and flea market held at Toji, and we needed to send some fragile items to Tokyo. The front desk was so helpful and considerate with sourcing cardboard boxes, packaging materials, fragile stickers, and then sent them on without any difficulty. Our office/booking manager (I'm so sorry I forgot your name!) left us a very thoughtfully written letter in English to explain the process. Booking a taxi was hassle free and only took a few minutes to arrive. It made our stay very pleasant and stress free, especially at the end of our trip when we were carrying a large number of bags. We are very grateful to all the Root2 staff, but especially our booking manager. Thank you again!

The staff were exceptionally professional and friendly. Breakfast was western, a great value, and served in the room! The room and bathtub was spacious, clean and modern; with everything you need for a week stay including stove, frig and washer/dryer. The location was across the street from Toji Temple, one of the most historic in Kyoto, with the tallest Pagoda! It also is next to a bus stop and 10 minute ride to Kyoto Station, the gateway to the city and to Japan.

Modern style hotel with very attentive staff. Rooms were nicely decorated. Breakfast delivered to the room every morning. Very nice bathroom.

The room lacked space to put the clothes (long stay). Location is close to Kyoto central station but a bit far from the main attractions

Very clean and polite workers. made us feel right at home always. one of their workers ran after us in the rain to give us umbrellas because they knew it would rain that day. that was a highlight for their hospitality. wonderful place. even better people

mild inconvenience was caving no cutlery and no pan even though there was a stove

Great hotel, friendly and warm staff. Room has a washer/dryer that was so important and convenient for us on long travels. Room was big too for 4 of us. Wifi was great and so was the Netflix! There were even a Dyson hair dryer and air purifier too! How great is that!

Everything was great!

cleanliness modern stuff very polite staff near to the Kyoto station and bus stop had washing machine & dryer in the room breakfast was exceptional and freshly cooked bread onsite.

room should have full carpet kitchen could have more crockery

THE CUSTOMER SERVICE WAS EXCELLENT! STAFF WAS VERY HELPFUL

The location was little far from the places I wanted to visit.

Lovely hotel. Modern feel.

Perhaps not the best option for families with little children as it is a bit of a walk to the train station, but still a great location.

Great hotel! We wanted to be close to Toji Temple so this was perfect. My daughter especially liked the Dyson Air Wrap and accessories:) Quick walk from Kyoto Station.

The team went out of their way to provide us with recommendations to make our stay more enjoyable! They also went above and beyond for our 10 year anniversary!

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