Amazing location, in the heart of Echoland near restaurants and rentals, free shuttles to ski resorts right outside. Convenient heated gear room for storing skis, board, and wet gear. Friendly staff. Was able to send equipment ahead via Yamato, very convenient

Transportation around town and between resorts is confusing, as is the need and process for making restaurant reservations. I would have appreciated if staff were more knowledgeable, forthcoming and proactive in providing assistance. Information and strategies shared between other tourists was frankly more helpful. Room was small but that's to be expected in Japan. A shuttle to train/bus station upon departure would be appreciated, as there are limited taxis available and it's too far to walk with gear and luggage.

The room was laid out in such a way that we felt like we each had our own section, even though there were no walls separating us into separate bedrooms. It was helpful to have English speaking staff.

Expensive. Some staff were not knowledgeable about the area and logistics and seemed like they were hired only for their English speaking abilities. They did not speak Japanese, which made it hard for them to find information (for example, they had to rely on the only staff who spoke Japanese to reserve a taxi). We were so used to the Japanese hospitality high standards that we felt like this hotel was more like being back in the US.

Amazing position opposite the bus terminal. Big rooms, lovely bathrooms - post ski baths were amazing! OLIVIA WE LOVE YOU! Shakespeare Offers a great and very big breakfast would highly recommend getting that as it’s amazing. Beds were great, exactly what my partner and I have at home. Space and comfort of the hotel was amazing. Had great wifi too so I could continue to work remotely before we went snowboarding. Epic. Safe. Fun. Not a crazy hostel vibe which meant we could get some rest after big days. Also offered yoga, tips on local eats and some great massage options nearby!

Na - it was absolutely perfect

We had an exceptional stay at the Shakespeare hotel. Olivia was more than accommodating to all our needs and request, going above and beyond to make sure we had everything we needed. The hotel itself was in the perfect location, walking distance to many restaurants, ski hire places and very accessible to get to the slopes (shuttles every hour that leave from outside the hotel). All the staff were welcoming and willing to help where possible. We plan to return very soon!!!

The location of this hotel was perfect as it was right beside Hakuba Base Camp. All the staff were helpful and lovely. Olivia was very helpful and did everything to make our stay wonderful. Our room was exactly as we expected it to be and great for 4 adults, giving a separation of the two room spaces. Coffee was always available in the lobby and was a lovely touch.

The rooms could benefit from a renovation. The mattresses were a bit harder than we like. The half board option meant eating each day in one restaurant, with a limited menu. Avoid booking the half board option and instead use the many restaurants available nearby.

The staff were very friendly and helpful with assisting de confliction of ski bus timetables and assisting with administration of taxis, ski rentals, etc. it was very convenient to have the option to use the hotel bus to/from the JR train station when our taxi was late. The room was spacious, beds comfortable, amenities possibly slightly dated to some but acceptable. The atmosphere to chill out with a nice beverage after a big day on the slopes in the hotel lobby was perfect.

It was a great location. The rooms were a good size. The beds were firm and the shower water pressure was brilliant. Olivia looked after us very well and helped us immensely by booking our restaurants in advance.

Not much storage space for clothes… we stayed for a week and it would have helped to have a chest of drawers. There was good hanging space though.

it was great to have several restaurants close by and a bus stop out the front for the main ski resorts. We’re also very thankful for the very helpful and friendly staff, who were there from 7am-7pm.

The internal heating temperature could not be adjusted, however there was a fan control for this heating.

The staff were funny and friendly and spoke very good English and very hospitable. Great location in Echoland near all the restaurants and a short walk to hakuba base camp bus shuttle.

The beds and pillows were hard but the friendly staff gave us blankets to soften the bed which was great The breakfast could have been hotter but otherwise it wS ok

Great hotel in a good location for transfers between ski resorts, close to some shops and restaurants. Staff were always pleasant to deal with and happy to help. Breakfast was good value for money. Hotel was clean and rooms were checked/cleaned daily.

All in all there isn't too much you can fault this place on, rooms are not the biggest but that is just how things are in Japan.