Great value for money considering it was the snow festival. Room was good, location was a ten minute walk from the central station, quiet area, 7/11 right next to the hotel. Everything was great. Especially the heated toilet seat in winter haha

My son enjoyed his stay, he said that the hotel and its staff were good, and the place was very comfortable

More English speaking staff who are able to answer on the phone.

the room quite comfy and make me warm.

It is a good location and there are konbinis and the station close to the hotel. It is in front of a university, so the view is not bad either. The place itself was all right.

The bathroom had not been cleaned properly when I arrived (and it remained this way), the height difference between bathroom and the rest is very huge and the wooden floor lets you slide easily. So it is somewhat dangerous in my opinion. Brush and toothbrush were removed after using them once, however as we were supposed to get new ones in the lobby, it was annoying to notice that no ones were left when checking. Then they shouldnt be removed in the first place.

I was pleasantly surprised that the room was very spacious for Sapporo standards. It was definitely an enjoyable and comfortable stay. A microwave is available in every room, so we didn't have to go to the common spaces to use one. The location was good, just a short walk away from the Junijo subway station. It's actually a walkable distance from the Sapporo JR station, but we didn't test it out due to the wintry roads.

A free breakfast was included in our stay as part of the Genius bonus and we saw that it was buffet-style on the hotel's official website. However, we were shocked when we were served Japanese-styled set breakfasts. We're not comfortable with traditional Japanese food like natto and tofu-based dishes, so we had a very difficult time trying to clean our plates while battling the nausea. To make things worse, we had booked three nights at this hotel. If we had known, we would have sent a message prior to our stay to turn down the breakfast offer. On our second day, we were heading out of the hotel doors to catch the train when we were stopped by an elderly male staff and asked to leave our room key at the front desk. The staff member on duty had not done this yesterday, so we were genuinely confused and apprehensive. There were also no instructions or guidelines asking us to do so either. We did as we were told, though, but left feeling very odd and unpleasant. Eventually, after some online research, we realized that this was an oudated practice from pre-90s when room keys were actually keys and not cards and to prevent loss or theft, the hotel would simply ask their guests to leave the key at the front desk for safe-keeping. Well, our room key was really a key, and we are both Gen Z, so we had no idea about this practice. We would have appreciated it much more if there was a notice beforehand and if the staff members had been more consistent in carrying out this practice.