Everything about the stay was perfect. From the reception to our room attendant - everyone was overly polite and kind. The room was amazing (with private onsen) - very spacious, traditional style and an amazing view. The private onsen experience is well worth the money and I can only recommend it. Kaiseki dinner was private in our room - the food was fresh, interesting and tasty. Breakfast was a buffet, there was both japanese and western style breakfast - both were delicious. Overall, visiting an onsen town and trying traditional kaiseki dinner is an amazing experience that everyone visiting Japan has to experience and the Nishimuraya Hotel in Kinosaki onsen is a great place to do that.

I loved the service rendered by the staff at this hotel; very friendly and helpful. They are very gracious in welcoming guests and ensuring the guests are comfortable at all times. The room is spacious; bathroom is big and even has a chair for the ladies to sit to do makeup. The toilet bowl is so smart that it can auto lift up when it sense your presence. I was so impressive by it ! The 12-course dinner is excellent ! The ingredients are fresh, nicely cook and well presented to the guests. The staff who served us the meals is very courteous and takes his time to explain each course to us.

None, though the breakfast for the Western variety can be improved.

Hotel staff were very kind and helpful in all situations for this primarily English traveller. Amenities available once on site were even greater than I expected - if you book through their own site, or message them ahead of time, you can book (for a fee) a couple of awesome services such as private access to a choice of hot springs and/or different spa treatments. Hotel Shogetsutei's half board is tremendously excellent - the breakfast is a wonderful all-you-can-eat buffet with lots of choice (Japanese & 'Western' options present), and while the dinner changes based on the season, when I went, it was definitely just the right amount of food.

We liked the private spa, since I have tattooes and they are not allowed in this hotel, I did not try the natural hot spring unfortunately. They provide Yukatas, sandals and everything you need to go around and visit the public hot springs for free. I am very small person and I found my size, my partner is very tall and he also found his size, very organised place. We had the kaiseki dinner and the food was delicious, the breakfast was a massive buffet where you can find anything you want, however it's pricey for the quality of the food. The private spa is definetely worth the money, just for yourself and with amazing views and atmosphere. Kaiseki dinner was a lot of food an I had a proper fine dining experience. When we went snow crab was in season and I think I had snow crab in all different kind of cooking and preparation. Absolutely delicious, my partner is vegetarian, and this was the only place we stay in Japan they really accomodate his dietary requirements. I read some reviews before booking that the hotel is at the very end of the town and you need a shuttle to walk to the train station. I think it's up to you and what you can do, but don't be discouraged from those reviews, it's literally less than 15 mins walk, and there are plenty of shuttles to take you around. What I liked about this hotel was the luggage service, the day after they kept our luggages and send them to the information centre for free so we could visited around Kinosaki without the luggages.

I did not like the price, I understand we had dinner prepared in our room, and we had the traditional japanese room. The facility and the hotel was massive and beautiful, however next time I wouldn't take again the breakfast. The room was nice and very peculiar but just to try once I guess. There was a smell in the room like urine for some reason, not sure where was from, this smell came out when they pull out the futon beds from the closet (Gross). For one night stay was fine, but I wouldn't have stay more with that smell. I think next time I visit I will take a normal room and without meals. Then Yes I would say the price was worth it, but if you never had Kaiseki dinner in the past, I really reccomend try this one.

Nishimuraya Hotel Shogetsutei was one of the highlights of my trip in Japan this spring. Although I wasn't able to stay very long (only 1 night), I was able to enjoy the beautiful onsen hotel and the surrounding area of Kinosaki Onsen with my friends. The room was spacious, and the futons provided were very comfortable. The kaiseki dinner was fantastic, as was the service (thank you Yamamoto-san). The buffet breakfast was also amazing--selection was wide and yet the taste was still great for everything I chose. Lastly, the onsen and sauna were simply amazing--even better than the other soto-yu around Kinosaki Onsen. I went late at night and was able to enjoy all the baths for myself!

There was an issue with the room's AC that caused the heater to be turned on if used--thankfully it was still cold outside so we just left the AC off. Location is a little far from the main onsen street, but I like walking around the town and seeing the surrounding nature so it isn't really an issue for me.

This place was so beautiful and amazing!!! The facilities and onsen were very nice and beautiful. The view from the room was breathtaking. They allowed us to leave our bags there and use the onsen in the hotel before even checking in! The staff is so funny, nice, and attentive. Dinner is even served in the room. After dinner, they put out your futons to sleep. The futons were nice and fluffy! It was overall a very fantastic stay. Breakfast buffet was by far the best breakfast we have had!

The food during dinner was a little lacking in flavor, but breakfast buffet made up for it!

The room, the hospitality, the onsen, and especially the food! The hotel onsen was by far the most beautiful one that we went to in Kinosaki Onsen. The food was so well prepared and was one of the best experience we had during our 5 week Japan trip.

It was our first time sleeping on Tatami/ floor, which was bit hard if you are not used to it! Nevertheless it was a wondeful experience and their blankets were very soft. The only downside was the sounds of the water pump if you put your ears on the ground.

The location of the hotel is next to the forest. Suitable for relaxation that requires peace from nature surrounding . The size of the hotel is quite large and new. Can walk to see in the pedestrian area not very far. Alternatively, you can use the hotel's shuttle bus service. The hotel has a very good spa service and has its own private hot spring. Excellent caring staff

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Absolutely beautiful building. Great views and Clean environment.

Only con I have with it is that there is no AC, but since it was cold outside at night, we just kept the windows open and it was all good.

We enjoyed the perfect service and the, at least for me as a foreigner, quite authentic experience. It has been perfectly clean and a great facility overall. Kinosaki Onsen is a very cute village. Book the private onsen, they are worth it! Value for money is amazing!

The breakfast felt a bit big cafeteria like - huge room with a lot of people.