I recently had the pleasure of staying at the Grand Hyatt Amman, and my experience was nothing short of exceptional. From the moment I arrived, the hospitality was remarkable, creating a welcoming atmosphere that made my stay truly enjoyable. I would like to extend a special thanks to Mr. Rashad, whose support and dedication significantly enhanced my experience. His exceptional efforts to ensure my comfort and satisfaction did not go unnoticed, and I am grateful for his attentive service. Overall, I highly recommend the Grand Hyatt Amman for anyone seeking a luxurious and memorable stay. Thank you to Mr. Rashad, for making my visit so special.

-Starting with the professional staff that makes you feel welcome and safe all the time and answers every request, especially some people like Gud and Mohammed from the front desk, Omar ,bilal, and Mohammed Kilani from the lampard restaurant - Second, excellent location, close to everything - Great pool with spa and jacuzzi - The cleanliness of the rooms is perfect - Examples of good things should be given,for example we think that we lost our phone and panicked but we called a hotel they checked that it was in the room and calmed down the situation - and the hospitality of the coffee ! perfect 10+ , and will be back for sure !!!!

Nothing !!

The rooms were very clean, staff extremely friendly and helpful. Security seemed higher than elsewhere perhaps reflecting current regional tensions - saw the same thing at another resort so not that this hotel was over reacting. We chose the package with breakfast and evening happy hours with snacks - this latter item was great value and sometimes all we had at night !

We came during Ramadan and as a result ate exclusively in the hotel. There were two restaurant choices but due to Ramadan one was for Iftar buffet only without alcohol. So if travelling think/check if any restrictions due to religious holidays.

The staff and the ambassadors of Hyatt brand, unfortunately myself and my kids catch cold on arrival to Jordan, they staff they were very friendly and supportive with my kids , Night duty manager was calling to check on our comfort, housekeeping staff especially Essam and the night Duty Manager Hussam they were exceptional , security staff and front office , definitely I will visit again

None

The breakfast was very good. Maybe add some more natural juices (grapefruit and carrot juices are not for everybody..) The staff at the reception- absolutely incredible, very helpful, and very friendly.

I went with my 4 y/o son at the outdoor pool, at around 16:40. and the staff of Zara Spa told me that children are allowed only until 17:30. I was fine with that, but then, at around 17:20, one member of the staff (the one that told me about the rule) came to the pool and looked at us and then he checked the time on his watch. That was very annoying.

This was our second stay here - and it ended up being longer than we booked for due to circumstances outside our control but the staff were very accomodating. The room was on the smaller side but well maintained and the bed was very comfortable. It's a very 'traditional' 5 star hotel decor and will probably need updating soon. The breakfast was good without being great - not enough hot choices and inconsistent standards of coffee. The outdoor terrace is a lovely space to relax after a long day in Amman. The gym is one of the best I've seen in a hotel this size and there is also a steam room, sauna, spa and both indoor and outdoor pools. This was a great set up. I had a massage which was expensive but good quality. We needed another PCR test because of our extended stay and this was quickly and efficiently organised to be done in our room within an hour of requesting it.

The standard of service in the terrace/lounge area was pretty ordinary. While staff were friendly enough, they were exceptionally slow to respond even when the area was probably less than a quarter full. This was in contrast to another bar at a similar hotel in Amman where we had a drink within 5 minutes of being seated. I feel this let the hotel down as the lobby lounge is such an important meeting place.

Breakfast had a lot of options for every taste! The room was very comfortable with a very nice view of the city. Great amenities with sauna, pool and jakuzi!

As a club member we could enjoy happy hour with open bar from 18:00-20:00. They only forgot to mention that only beer and wine were free, We had 4 cocktails and at the end we had to pay extra.

The staff at this hotel were extremely helpful when our luggage was left behind in Doha and had to be delivered on a different flight in the evening. We were extremely grateful to them for helping us to communicate with the airport. The hotel is stylish and in a great location for both Rainbow Street and Downtown. We liked the rooftop bar even though it was quite windy. Our room was of a good size and was comfortable.

The furniture in our room was quite old, especially the armchair which had a lot of stains. This is really a 4 star hotel on international standards rather than 5 stars but we did enjoy our stay.

Great location and excellent staff. Very good hotel.

Lighting in the room was not always sufficient. Also placement of plug points, especially around the sole mirror in the room could be better. There was one plug point near the mirror in the room but there was an oblong shaped glass table in front of the mirror making it impossible to use a hair straightener. Could be better thought through.

i liked after we arrived following a long drive from wadi rum to hyatt amman the gentleman that checked me in offered a lovely room, with late check out. we arrived around 7ish in the evening. we were only staying for 1 night but he anticipated that this offer to have a late check out would be necessary. this is exceptional customer service. he also gave me the idea to have a massage in their spa. i got one for my mom. again this is exceptional customer service - upselling. i would definitely return.

the room service messed up our order. came to our room missing the sea bass. however returned with complimentary sweets on the menu and an apology. they were also not bilingual so did not understand english well so the requests were awkward. the small sizes for body wash breakfast not included in the price the delay from the concierge to bring our luggage from the room to the lobby