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7.1

712 reviews

Cloud Hotel & Suites

Cloud Hotel & Suites

Diamond Plaza, Parklands, Nairobi, 00100, Kenya

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Casino

Restaurant

Indoor swimming pool

Business center

Free wifi

Room service

Fitness center

Cloud Hotel & Suites

Welcome to Cloud Hotel & Suites, your four-star oasis nestled in the vibrant heart of Nairobi! Conveniently located just 1.7mi from the city center and set in the stylish Diamond Plaza of Parklands, this gem promises to be your home away from home. With prices starting at a delightful $68, it's the perfect spot for travelers seeking luxury without breaking the bank. With 712 glowing reviews, guests rave about the welcoming atmosphere and top-notch service that makes every stay memorable.

Step inside, and you’ll be greeted with a plethora of amenities designed to make your stay as enjoyable as possible. Dive into relaxation with our free indoor swimming pool or the invigorating steam room. If you’re looking to pamper yourself, our spa and wellness packages will leave you feeling rejuvenated. For the fun-seekers, the on-site casino offers a thrilling escape, while our restaurant serves up delicious dishes to satisfy every craving. Guests can also enjoy their favorite beverages at the bar or take it easy on the sun deck, soaking up the beautiful garden views.

With kid-friendly options like a tasty buffet and special kids' meals, it's an excellent family-friendly destination. Cloud Hotel & Suites caters to your every need with a fully equipped business center, free WiFi, room service, and a 24-hour front desk- ensuring your comfort is our priority. Whether you're here for business or leisure, every corner of our property has something to offer, making every moment spent here a delightful adventure.

At Cloud Hotel & Suites, dining is an experience you won't want to miss! Our on-site restaurant shines bright with a mix of flavors, offering everything from delectable African cuisine to sizzling American favorites, and delicately spiced Indian and Asian dishes. Whether you wish to indulge in a romantic dinner setting or bring the whole family for a laid-back meal, our modern and inviting atmosphere caters to all. Don't forget to treat yourself to our mouthwatering BBQ grill options—it's a must try! And with kids' meals specially crafted to tickle the little ones' taste buds, everyone can find something to love at our table.

Adventure is always around the corner! After a hearty breakfast, wander out and explore the vibrant culture of Nairobi, or simply kick back and enjoy the serene surroundings of our lush gardens and outdoor areas. As the day winds down, the excitement doesn’t have to stop—head over to our thrilling casino where luck might just be on your side! For those seeking serenity, the indoor heated pool is designed for adults to unwind in style. Plus, our rejuvenating spa services promise to melt your stress away, ensuring your experience is as restorative as it is exhilarating.

And for those guests connecting work and play, our top-tier business center is equipped to help you meet your professional goals while you relish in the comforts of our luxurious environment. With our 24-hour front desk service ready to assist you whenever needed, you’ll find that every detail of your stay has been accounted for. So whether you’re here for a playful family getaway, a romantic escape, or a focused business trip, Cloud Hotel & Suites is your ideal sanctuary. Let us be a part of your delightful adventure in Nairobi, where comfort, fun, and luxury await!

Closest airports

Nairobi Wilson Airport

4.4mi

Jomo Kenyatta International Airport

8.9mi

Most popular amenities

Spa/Wellness packages

Casino

Restaurant

Indoor swimming pool

Business center

Free wifi

Room service

Fitness center

Steam room

Sauna

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Tour desk

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Garden view

Elevator

Upper floors accessible by elevator

Free toiletries

Bidet

Soundproof

Bathtub

Rooms

Executive Room in Cloud Hotel & Suites

Show 4 photos

Executive

1 Queen Size Bed

260 sqft

Garden view

Private Bathroom

Minibar

Flat-screen TV

x10

+

x6

More details

Indulge in luxury in our spacious 258 sqft Executive Suite with a garden view, equipped with a sauna, air purifiers, and soundproofing. Ideal for 2 adults, this room also features a queen size bed and free toiletries for a comfortable stay.

Standard Double Room in Cloud Hotel & Suites

Show 4 photos

Standard, 2 Twin

1 Queen Size Bed

2 Twin Beds

235 sqft

Garden view

City view

Private Bathroom

Minibar

+

More details

Luxurious Standard Double Room with a Queen size bed and Twin beds, offering a garden view, sauna, and air conditioning. Perfect for 2 adults and 1 child.

Master Suite in Cloud Hotel & Suites

Show 4 photos

Master Suite

1 Queen Size Bed

300 sqft

City view

Private Bathroom

Bathtub

Minibar

+

More details

Show 4 photos

Standard Room

Outdoor swimming pool

Minibar

Flat-screen TV

Dryer

x4

+

x3

More details

Show 8 photos

Executive Suite

x8

+

x5

More details

Room

Executive, Single

+

More details

Room

Suite

+

More details

Standard, King

1 King Size Bed

x4

+

x3

More details

Standard, Single

More details

Room Selected at Check in

More details

Guest reviews

7.1

712 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇫🇮

Johanna

10

July 2022

The location is very good, you can get easily anywhere in Nairobi. There is also good places to eat near the hotel but You can also eat in the hotel if you want. Parklands is a safe neighborhood also and the safety in the hotel is very very good. There is also a supermarket in the same building with the hotel. The staff is very friendly and help with everything. If you ask something they provide it kindly. The breakfast was good and you can enjoy very nice views over Nairobi while eating it. Bonus is the fresh omelets you get from the cook. We enjoyed the fresh fruits and vegetables a lot. The hotel also has a restaurant in which you can have dinner with fair prices and watch the sun set over Nairobi. Cleaning is good and the cleaners especially the ladies are very kind and clean well the rooms. Decent people with very good working ethics. The staff was very kind to our son, so the hotel is also child friendly. It has a pool and there is a child’s pool, so something to do for the children. Also the price is very good compared to many places in Nairobi. Thank You so much.

🇰🇪

Shariff

10

February 2024

I had to fly in a hurry for a funeral.amd booked at the DP apartment facility which was pathetic...the room was not cleaned, with dust lying all.overz no water, no wifi. I landed on very late hours of Sat and had to attend funeral ceremonies on Sunday. My wife.amd I moved on Mday...Your staff at the reception was one of the reasons we were convinced we move. We only passed for breakfast and when we went to her to enquiry for some other stuffs, she was so.accomofative and gave us so many good advices for our stay in Nrb that the next moment my wife asked me to book with her for the rest of our stay. We stayed for 4 nights which were made very comfortable...the house cleaning gave us our time and we would leave on odd hours of.the day after which they would clean the room, the security guards were so friendly. The whole experience staying at the hotel was the best highlight of our trip.

My own decision of stating at DP apartments for the first 2 nights.

🇰🇪

Cecilia

8.2

February 2022

The location is okay. The food was a bit spicy especially in breakfast.

I personally didn't like how my room toilet was cleaned. It was kinda stained. Could be a big turnoff. But other than that, everything else was so amazing.

🇬🇧

Lucky

9.1

February 2023

The hotel itself is lovely and has all you need, lovely restaurant and fantastic staff. Bouiface Mougare on reception was a god send. If you do stay here rest assured that any needs or requirements will be met. From enquiries, trips, general needs and much more. all staff were great but Bouiface, he’s your man! I do think the pool area and spa could do with a little updating and some extra finishing touches. I had a few treatments but didn’t use the pool or gym but many did. Very clean and rooms serviced daily. Tea, coffee and water in your room and restocked daily. Services across the establishment are available and done so promptly. Great base to get around Nairobi and afar. Included breakfast that had a good range and a chef at hand for omelettes and pancakes whilst looking out glass ceiling to roof windows. I would most definitely recommend this place.

Think the entrance downstairs doesn’t represent hotel to the same standard. The spa and pool facilities could do with some finishing touches and perhaps a couple more treatment options.

🇰🇪

Shiku

8.2

August 2021

Loved the staff, the dawa, the food, the room, that shower, access to tons of amenities....

Hate to do this, but the heated pool was not working. What I can advise the management is that this is one of the major selling points for your establishment, especially in this weather. That should be working as advertised.

🇰🇪

Kenani

9.1

July 2022

The buffet that was served was awesome. The manager was very supportive and he honoured my special request in a way I did not expect. That was excellent of him. A number of staff were very friendly, except in the dining area where one decided to discriminate my wife and I because we are blacks. That was a serious downside, otherwise all was excellent.

Being looked down upon by one cook in the serving area. We asked him a very simple question and he just looked at us with so much disgust. But when he saw an Asian serving milk, he stopped what he was doing and ran to assist him, even if the client did not ask for assistance. We thought that was uncalled for.

🇳🇬

Olorunsaiye

8.2

April 2022

Overview It's not your conventional hotel cos it's located several floors above a commercial building. I wanted to checkout after the first 24 hours of arriving but the services, amenities were perfect. And shops on the floors below made it a one-stop location for everything you need. Great Menu There's a particular lady at the restaurant (about 5'6" or 5'7", ≤200lbs) that's very friendly. All her recommendations for breakfast, lunch and dinner were great. I forgot to ask for her name. You should definitely get attended by her. Conclusion It's overall a good value for the money paid. Very clean spaces. Location was great. Loved the view from the restaurant.

Incessant noise coming from the floor above. Not sure where from. Narrow - though functional reception area

🇪🇬

Saleh

8.2

April 2023

Very friendly stuff speacial the man who is called Hussien , he is helpful , kindness , always there to help Reasonable prices

you must pay attention to whom clean your room , some guys isnt good but shroon is very good

🇫🇮

Johanna

10

July 2022

The location was very good easily accessible and you can get everywhere in fair time. We enjoyed also that there was a shop near and also good restaurant and cafeteria. We also found Safari.com near and that was also good for us. We liked the staff a lot and they were very helpful. The breakfast was nice and the views were great from there so it was a pleasure to have breakfast there up.

🇸🇻

Andrea

8.2

August 2022

Very tasty breakfast and nice common areas like the bar, pool and restaurant (amazing view to start the day) I like how friendly and understandable the staff was, especially with foreign people. I like that downstairs this place you can get very cheap food.

Maybe it was not so easy to find the place at the beginning but people from the building help us to find it

Points of Interest Around Cloud Hotel & Suites

Attractions

Nairobi National Museum

1.1mi

August 7th Memorial Park

1.6mi

Jamia Mosque

1.8mi

Kenya National Archives

1.9mi

Kenyatta International Convention Centre

2.1mi

Sheldrick Wildlife Trust

3.2mi

Kibera

4.7mi

Nairobi National Park

5.9mi

Bomas of Kenya

6.4mi

Uhuru Gardens Memorial Park

6.9mi

Giraffe Centre

9.6mi

Karen Blixen Museum

9.8mi

Kazuri Beads Factory

10mi

Great Rift Valley

20.4mi

Restaurants

Cuisines

  • African
  • American
  • Indian
  • Asian
  • GrillBbq

Ambiances

  • Family Friendly
  • Modern
  • Romantic

Pools

Location

  • Indoor

Features

  • Heated

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Cloud Hotel & Suites

Spa/Wellness packages

Casino

Restaurant

Indoor swimming pool

Business center

Free wifi

Room service

Fitness center

Steam room

Sauna

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Tour desk

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Garden view

Elevator

Upper floors accessible by elevator

Free toiletries

Bidet

Soundproof

Bathtub

Stay rules - Cloud Hotel & Suites

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Cloud Hotel & Suites

What's the check-in and check-out schedule at Cloud Hotel & Suites?

Cloud Hotel & Suites permits check-ins after 02:00 PM and expects check-outs to be completed by 11:00 AM.

Is vehicle parking offered by Cloud Hotel & Suites?

Yes, there is convenient on-site parking available at Cloud Hotel & Suites for a minimal fee of $9 per day. This private parking area does not require reservations, making it easily accessible for all guests.

What's the nightly rate at Cloud Hotel & Suites?

For Cloud Hotel & Suites, room prices kick off at $68. Remember, prices can fluctuate depending on room type and availability dates. Input your dates for definitive prices.

Which room categories can I book at Cloud Hotel & Suites?

The hotel offers a variety of rooms including Executive Rooms, Master Suites, and Standard Double Rooms. The occupancy ranges from 2 adults in the Executive Room and Master Suite to accommodating 2 adults and 1 child in the Standard Double Room. Smoking is not allowed in any of the rooms, and bed sizes include Queen size beds and Twin beds.

How can guests spend their time at Cloud Hotel & Suites?

Guests at Cloud Hotel & Suites can indulge in various leisure activities during their stay. They can enjoy delicious meals at the hotel's restaurants offering a variety of cuisines such as African, American, Indian, Asian, and Grill BBQ. For relaxation, guests can make use of the indoor swimming pool with the added luxury of being heated and available throughout the year. There are also options for the ultimate relaxation with a steam room, hot tub/jacuzzi, and sauna. For fitness enthusiasts, the hotel provides a fully equipped fitness center. Families can take advantage of the kid-friendly buffet and kids' meals. With an ambiance suitable for families and couples, guests have the perfect setting for a well-rounded and enjoyable stay.

Does Cloud Hotel & Suites have a pool for guests?

Cloud Hotel & Suites offers an indoor pool which is available all year round. The pool is exclusively for adults and is heated.

Are there restaurants located within Cloud Hotel & Suites?

Cloud Hotel & Suites offers on-site dining at the Ambiances restaurant, which is family-friendly, modern, and romantic. The restaurant serves a variety of cuisines including African, American, Indian, Asian, and Grill BBQ, providing a diverse dining experience for guests during their stay.

Can I use my credit card at Cloud Hotel & Suites?

Yes, you can use your credit card at Cloud Hotel & Suites. They accept Visa, American Express, Mastercard, and UnionPay. Cash is also accepted as a payment method.