Very friendly and courteous staff. I was picked up at the airport by a friendly driver called Seth who communicated with me via WhatsApp, which I appreciated since our flight was delayed. For the price, the rooms were comfortable and spacious and I had a great breakfast. Very helpful receptionist.

It's a little far from the airport, I expected it to be closer seeing as it has 'airport' in the title of the hotel, but that didn't matter too much because of the driver transfer which was included in the price. I was told the water might not be working, but it was working fine.

The property is very near the National Park, also it next to a small not so busy shopping mall, the rooms have an air-conditioning unit and a mosquito repellent, and are cleaned very day, so a good night sleep is guaranteed, the staff are very friendly, i love Nairobi, will be returning back soon.

I found the meals including breakfast served at the restaurant, slightly too expensive, but there are other two restaurants you can go too next to the mall or you can get an uber to the city centre, also i thought i would be given a free taxi from and to the airport, but the taxi was only from the airport to the hotel.

The rooms are huge, modern and clean. The location within the mall is convenient and staff is very attentive and serves you with a smile always. There was a minor misunderstanding that was handled very quickly and professionally. The complimentary airport pick up was very nice. The breakfast was delicious and diverse. Breakfast crew was always at hand to serve and the coffee was delicious!Overall, we enjoyed our stay and we'll definitely return

The bathtub was stained and unusable. Otherwise everything else was great

the staff were very friendly. shout out to Boke from reception who helped us us to order a bolt and making sure we went to the right place. also restaurant staff couldn’t do enough for us. also lots of advice on where to go. situated in a short ride from the airport and train station perfect for a stopover or a couple of day quick visit. it’s a distance from the centre but if you get the transport to go on the expressway much quicker. The Wi-Fi was excellent even in the rooms.

bed was a bit short for my husband at 6.4ft but comfortable. nothing to do outside the hotel and some of the eating places are closed surrounding the hotel

Second time staying at this hotel before my flight and I love it. Prideinn is my go to. It’s been nothing, but pleasure dealing with everyone at the hotel. Very friendly and helpful staff, spacious rooms, great restaurant. During my recent stay there was a live band playing at the restaurant. The best. Miguel was phenomenal! Such a nice addition to the already comfortable stay. Thank you to everyone and hopefully see you soon.

The shuttle service was on time and Seth was a wonderful driver! The location is a short 10 min drive from the airport but is easier accessed with the shuttle service as the highway road to get there is under construction and not easy to navigate. The check-in process was smooth and quick. The hotel room was HUGE and was well styled - felt modern and the bed was incredibly comfortable! We had to be at the airport by 5:30am the next day so the hotel organised two boxes of breakfast to take with us to the airport. The food was abundant, delicious and well packed! The staff, room and overall experience was wonderful! Would definitely stay there again. Their service and room offered is comparable to other more expensive hotels and is definitely worth it.

The brief online says they offer a free shuttle from the airport but the shuttle is only free one-way if you are using the hotel as an overnight stay for a layover. There is an extra charge of $30 for the returning shuttle. This should be made clear in the brief online as it is a bit misleading

The staff is extremely friendly, the quality of the accommodation is at a very high level. I liked the free shuttle to the airport, so we chose this hotel, which was a great surprise.

- the only "clash" we had was when paying for lunch on early check out. Unfortunately, it is not written anywhere, not at the booking.com or at the reception or in the restaurant, that they have the option of buffet lunch or dinner for hotel guests. When we arrived at the restaurant, we were only offered this option, but twice we were not answered the question of how much it costs. They only answered that 1 soft drink is included in the price. At early check out, we paid the lunch bill, which was not small, and we also received the bill for 2 juices (soft drinks, which were provided free of charge with the lunch, the waiter said). Anyway, everything was great in the hotel, except for this incident.

The Pride Inn Nairobi was a great hotel for a 2 night stay close to the airport and with easy access to the main road for an onward journey to Amboseli. Big Rooms, spotlessly clean, with a good bar serving chilled Tuskers!!

A couple in our group had a few issues with air conditioner units, the hotel moved them to other rooms to resolve

The exceptional professionalism of the staff n they listened. Mercy and Happiness thank you for making my arrival exceptional. Daniel the driver was so patient and helpful even after waiting at the airport for more than 2 hours.the security of the place is guaranteed. The food was amazing. All the night staff who received me I felt like a Queen arriving at her palace and I’m not exaggerating

Nothing

Staff, hot water, good food, driver had a sign with my name on it which was a big help. Night staff showed me to my room and how to use the facilities. Also showed me to the restaurant. Restaurant staff were quite attentive and even taught me some kiswahili.

Wasn't really a problem, but band from church services were loud. Was nice to awaken to praise, but wasn't expecting it and had only slept 4 hrs when they started setting up.