This is the 3rd time that I am staying in this hotel. I have to say that over the years the hotel became a bit tired. A few years ago it saw better days, but it is still a nice hotel for good value of money. The room and bed are comfortable. The restaurant has great food, and it has a nice atmosphere. Overall it was a pleasant stay. I stayed only for 1 night before departing for a safari on the following day.

Friendly staff, super helpful. At the check in, the staff upgraded my room without even asking. Room was very clean, get to request whether you want it to be cleaned for environmental reasons. Spa, gym, sauan, nice location close to many nice coffeeshops and resturants, also a couple of shopping malls where local markets are organised. Staff helped me organise safari to the national park, very efficient & quickly respond to any request.

Warm welcome, friendly staff round the clock. Very nice food in the restaurant. Airport pickup service was very welcoming after a long trip. I would stay here again if I were visiting Nairobi again.

It's a good idea as a guest to check the opening times of the swimming pool as it's open for only certain hours of the day. For breakfast, it's good to go during the earlier or mid-opening hours to have more variety of the hot, cooked food.

Very good location and easy access to everywhere around Nairobi Beautiful room comfortable and excellent & helping staff. Especially Joan , Edward and Victoria + all workers were friendly and so professional. Also breakfast was very good .

One has to pay for the water

The location, the food quality in the restaurant, restaurant staff, front desk staff willingness to help. Security staff kindness was also unsurpassed.

The hotel was short in gym staff.

The staff are excellent. It has a great gym and Eric in the gym is a great trainer. It’s a clean and friendly hotel in a good position

It needs a little maintenance here and there. The WiFi could be better in the rooms

Pick up by hotel van - timely, friendly Breakfast - excellent ..... did not have any other meals at hotel so cannot comment. Room - spacious & comfortable

Room - sink tap was moving (using it was an issue) in one bedroom while the other bedroom had no hot water (even after they said it was fixed), bedroom windows cannot be opened for ventilation purposes. Privacy - if travelling as a family then there was no privacy within the room i.e proper partitioning required for toilet/shower and shelving/hooks for clean clothes closeby (rooms are only for couples)

I had a great stay in this hotel. It is beautiful - very modern and stylish. The staff were all really friendly and helpful. The food was really good (buffet and menu) and the meeting rooms were nice and well set up with working technology and staff on hand to help. I enjoyed a swim in the pool and had an amazing massage too - one of the best I've ever had, thanks to Mary!

An incredible hotel, with a real professional feel to it. Everything was well kept, and the hotel is in great condition! It feels stunning.

I honestly can't think of anything that I didn't like at this hotel. Perhaps the price is a LITTLE on the high end, but it's worth it for this area of Nairobi.

pleasant discovery! the hotel is welcoming, spacious, clean, tidy and quiet! despite the continuous meetings, peace is in first place! from the director to all the staff, kindness and confidentiality are assured. as a professional masseur i wanted to try a one hour massage... Mary was great highly recommended!