The standout here were the staff. They could not have been better (except for the team at the pool/fitness centre who were not very good/helpful). We were lucky enough to stay in a club room with access to the club lounge where we were looked after by Maxwell and Collins in particular. They were so kind and helpful giving us lots of information about Nairobi and tips for what to see and do in the city. The staff in the Thorn Tree restaurant for breakfast and dinner, in the Thai restaurant for dinner and the Exchange bar for drinks were also fantastic. Even the concierge team and the security people were always happy and smiling and polite. The hotel is a tourist attraction in itself with lots of interesting history while the rooms are very comfortable. We would highly recommend as it’s also very central so you get a much better feel for the city than staying in the suburbs where many hotels now are.

It was always difficult to get towels by the pool from the staff even though the pool was quiet.

The staff were all very friendly and lovely. The amenities were great - I enjoyed the steam room! Breakfast was good and other meals were fine. They make a great dawa tea! They let me have a late check out for free, which I really appreciated.

Everything was a bit slow. It took a long time to get checked in and to get food and drinks at the various restaurants, though it was mostly empty while I was there. The women working in the steam room/ sauna was awkward and made me feel uncomfortable. I had a room on the second floor, and had to pass by the laundry room to and from my room, which was odd as they always had the door open and would stare at me whenever i passed.

We really enjoyed our stay at the Sarova Stanley hotel. We had just finished a hike up Mount Kenya followed by a 7 day safari so it was the perfect place to relax at the end of the trip, especially since it has a great swimming pool, sauna, steam room and rooftop bar where you can have drinks. The staff were all extremely friendly and the breakfast was the best we had during our two weeks in Kenya. The hotel was happy to arrange airport transfer for us and assisted us with any questions we had. The Thai restaurant on the first floor was phenomenal. Our server at breakfast and one of our evening meals called Arnold was so friendly, polite and very attentive. He made us enjoy our stay even more. I would highly recommend staying at the Sarova Stanley for the experience and we would definitely stay again in the future.

The staff are very welcoming and friendly, always willing to help out. The hotel security feels very safe and security will escort to nea by ATMs and grocery shop if required. Help with taxis and parking is appreciated. Help from reception on booking tours and activities but you should haggle on prices. The food options are great was 24/7 restaurant and great breakfast. Heated pool and big gym area.

Little bit dated. At busy road junction, not great to walk around the area on your own. Little bit expensive compared to other options further outside the city centre.

The staff were so kind and helpful - we especially had great conversations with Sarah who helped us check in and Alice who made sure we were having a great experience. The hotel decor was beautiful, the rooms were very clean and comfortable and the history behind the hotel made the experience even more interesting. We really enjoyed our food at the thorn tree restaurant and at the Thai chi restaurant with very polite and courteous servers. We enjoyed using the pool and our massages were great. If we ever come back to Nairobi, we’d love to stay here again.

We genuinely had a fantastic experience and hope that other guests are able to enjoy it as much as we did!

Staff were brilliant and hotel very clean. Nothing was to much trouble. Steve the head quatre keys consierge was very helpful. Foods in main restaurant very nice.

Swimming pool was closed and no notification was given to guests. If we had been notified we would probably have changed hotels, as we were planning on our first day to be R&R round pool. Wasn't told about the closure until after we paid, otherwise I would have asked for room upgrade or reduction as compensation upon check in! Not impressed. Pool expected to be closed for another 3 weeks, not 4 /5 days as duty manager advised us after we had paid! Beds were very firm, ask housekeeping for a mattress topper

Best location in the centre of town. Staff are examplary. I left my 2 gsm in an UBER taxi and they did everything to sucessfully recuperate them. Best swimming pool in town as well on the 5th floor open air!! Old school charm and hospitality. Love the Thorntree cafe. Supermarket and ATM just opposite the hotel. Great kiosk selling newspapers just outside. Easy to walk to all the major attractions. This is my third stay

Maybe refresh the bathrooms

1. Good location, 2. Very friendly and co-operative staff, 3. Breakfast was excellent, 4. Clean, spacious room,and comfortable bed.

1. Delayed response for requested services. 2. Early checkout ( at 11.00 a.m.) no flexibility for late checkout. I have requested an extension of one hour of late checkout. They refused unless I paid for extra charges.

The hotel is very well managed and maintained, and exudes a delightful old-school charm through its interiors. The staff is exceptionally dedicated, offering personalised attention from reception check-in to attentive concierge services and hospitable restaurant staff. The cafe and pool deck restaurant serve great food with a vibrant atmosphere, providing both covered and open-air seating options. The heated pool, lounge, gym, and bar facilities are also excellent sell! Furthermore, Stanley's central location in Nairobi's CBD proves advantageous, particularly considering the city's notorious traffic conditions.

My stay was extremely comfortable and above expectations overall, but I have two suggestions for improvement. Firstly, more vegetarian options in the cafe and pool deck restaurant would enhance the dining experience. Additionally, it would be nice if the hotel does not charge extra for a cappuccino during breakfast. The hotel's location serves as both an advantage and a drawback. Its central placement in the city is convenient for navigating Nairobi's traffic. However, being in the CBD area, there are concerns about pickpocketing. Despite the area's beautiful architecture, locals often advise against openly carrying phones and waller due to safety concerns.

This is a lovely hotel. The staff are very friendly, always greet with a smile , and are welcoming. The pool is brilliant - perfect place to laze around and, well, have a beer or two. The shift down to the bar on the first level is seamless, with a shimmy into the Thai restaurant just there - well planned, and the food is glorious. I can't recall a hotel which envelops me so perfectly with a laid back, gentle, relaxing place.