Staff were very helpful and friendly. The place was older but kept very clean. I was upgraded from a studio to a one bedroom suite with a kitchen. It was so nice to be able to make a few meals at what felt like a temporary home. I also had a large balcony with a view. I was apprehensive to take a taxi to the airport, as I had a flight in the middle of the night. The front desk accommodated me by personally introducing me to the driver. I was able to get in touch with him as he gave me his WhatsApp. This added an extra layer of reassurance! I would definitely recommend this hotel. Great value for your money.

Everything exceeded my expectations.

The location is excellent, in the city centre with many services and tourist sites close by. The room was large, like a small flat, with a kitchen with cooking utensils, tea and coffee. Living room with sofas and TV, dining table, desk, daily replenishment of bath products and daily cleaning. Everything was great for a 6-night stay. Very helpful and attentive staff.

The breakfast, for the price, wasn't entirely satisfactory, there was bread on only one day, for example. There's no restaurant.

We had stayed for 2 days 25th, 26th August, 2023 I am giving top ranking not because it is a high class luxurious hotel or any such things. The convenient location at CBD center with all required amenities, good clean maintenance at this Price Point deserves a real high ranking. We stayed in Chester Suits Studio Apartment for two days. It has fully equipped Bed Room cum Drawing Room cum Dining Table within a large room. Mosquito Net included. Fully Equipped Kitchen with Refrigerator, Induction Heater cum Oven, Microwave Oven, Toaster, Utensils, Plates, Laddles, Spoons... fully equipped. Hotel is very conveniently located at center of CBD, opposite General Market and Naivas Super Bazar on next Street. We had brought Noodles and other easy cook items from the Super Bazar and made our own meals. Though the building is slightly old, it is well maintained. All upholstery, Bed bedsheet everything clean. House keeping is good and prompt. Our flight was at 8pm and checkout time was 10am. But looking at availability of rooms, management allowed us time till 12.00 to check out and thereafter keep the luggage at their office to be collected at 4.30 pm which helped us a lot

Chester hotel gave me everything I looked forward to. The room was as displayed on bookings.com. The studio apartment was quite spacious and I loved the balcony from which I had a nice view of the city. It's very clean and room service was always on time. The staff are also very nice. I was allowed to check in around 4:00am since my flight arrived very early in the morning. I was also allowed after I pleaded with the beautiful lady at the reception to check out around 2:00pm since my flight was for 6:30pm if no one was taking the room. The hotel is actually close to a lot of places which are in fact trekkable. It's close to Tuksys, Uhuru park, National Museum of Kenya, City market, CJ's, and lots of other places. It was very easy getting a bolt ride from the hotel and the fare was good too considering its closeness to various places I visited. The WIFI was great too. You could access one in your room, at the reception and at the Artecaffee( restaurant on the ground floor). The airport pick up was on time, in fact he waited for me to pass through immigration and baggage claim which took some time. Though the fare was quite high @ $30 compared to using a bolt ride which would have cost around $6 or $7. But nevertheless it was convenient. Overall I enjoyed my stay at Chester Hotel and Apartments.

Some of the facilities were old fashioned like the bathtub and some kitchen utensils. The provision of a microwave would be great.

The hotel is in a great location, staff were absolutely fantastic so helpful and friendly, Joseph was keeping my apartment so clean and tidy everyday he was fantastic, the café downstairs was great, lovely food and staff so friendly, breakfast in the hotel was lovely something different everyday and again staff couldn’t be nicer

Nothing

- The city view from our room was gorgeous. The room was very spacious with a balcony. Although the facilities in the room are a bit vintage, the room is neat and cleaned everyday. - The location is in a safe and quiet neighborhood. There is security 24/7. There are shops and a café in the building - The staff was kind and polite. Overall, great experience.

It was a bit difficult to find the entry, as it is located in a mall entry. But it is super secure.

This hotel is located in a great area of the city making many restaurants and coffee shops in walking distance. I used the gym close by which comes at a low cost. It's a super small gym with old equipment but better than none. Hotel is very dated but at this price point when on sale a decent value.

Upgrade to bigger appartment. And housekeeper Jozef. He cleaned whole appartment every day very well and was very helpful.

Small sorrow: I couldn't come into my appartment twice because the key was not programmed the right way.

Very clean and spacious, located smack in the centre of town. Friendly, helpful staff, good security.

There's no AC but you don't really need that in Nairobi in most months.

Ideal location. Staff really accommodating when I turned up way ahead of check-in time. Great sized suite for the money.

Found bugs in the bathroom a couple of times.