The hotel offers complimentary room service for dinner and the menu options from the club house restaurant are great value for money. I would especially recommend the Rib-eye steak and apple pie. The buffet breakfast had an excellent selection and the service staff were very friendly. We will definitely make a point to visit the hotel again, whenever we are in the area.

Despite having fantastic panoramic views of the golf course beneath, the room has rather poor ventilation and the nights can get really hot. Be sure to crack open a window or two, before you turn in to bed.

Staff at The Residence very nice. We had 6 rooms and 4 had no Hot Water for 2 days, told it was fixed and was not. We were also on a package that included Breakfast (very poor variety, eggs, grilled tomatoes, beans & toast) no yogurt, cereal, pastry or fresh fruit. Dinner was another problem, food very good but service & communication on what was included for the package very poor. 3 of our rooms received charges for meals and water at check out. Location, Location fabulous. The grounds of the Country Club and SPA top notch. I would have rated higher if communication was better between hotel & restaurant.

See above

We stayed at the Residences before and after our safari. We really appreciated that the Residences allowed us to store our bags during our safari and day trip after checking out, and the breakfast that was brought to our room since we missed the buffet due to our early flight. We also loved going to the club restaurant and gym, and the golf carts that took our family members around the premises. Overall it was a lovely stay.

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Staff were so friendly & helpful with any & every question & a secure location near to great restaurants, cafes. Very varied selection for breakfast - delicious food. Rooms really clean & comfy, great mattress. Country club pool/restaurants/facilities excellent.

Nothing - it really was exceptional.

Beautiful property all around! Our room was very nice, clean, spacious, private and secure. Golf course is gorgeous!

I can’t think of a single thing I didn’t like about The Residences and Karen Country Club! We hated to leave.

The cottages were beautiful and the rooms very comfortable. The staff were really accommodating to the needs of our family, especially the golf cart rides to and from the restaurant.

The shower gave me an electric shock, which felt a bit dangerous. Otherwise, it was a lovely, perfect stay.

Location is perfect, serene. I would love to commend the staff Maurine and Grace. They are awesome and handled my requests exceptionally. The security staff were very professional and welcoming as well.

Water wasn’t as hot. Not a deal breaker though. Would have preferred a smart tv as well in 2023. Overall stay was awesome.

We liked that it was in a golf club and conveniently located to the attractions in Karen. We walked to the Karen Blixen museum and the coffee garden restaurant was across the street.

The breakfast offerings could have been more varied.

Great location for golf players (5 mins walk to the Karen Country Club), spacious room, lovely surrounding with the nature, great service and communication prior to arrival.

Room is a bit run-down and needs renovation, smelled of mould

Environment, location was great. Breakfast was good.

No air-conditioning and/or fans in any rooms. Made difficult to sleep with no air movement. Daily Housekeeping was a very quick and not completely effective some days. Lacked to restock Coffee, water etc.