The Social House seems to be the new face of Nairobi, it is like someone asked the questions of what is now expected from Hospitality and they have certainly listened and delivered these expectations, the normal reception counter has been replaced with a front desk that allows for full transparency, this adds a warmth and personal touch to your check ins and outs, the food and drinks outlets Copper, The Other Room and Inca are providing food fit for casual lunch, romantic dates/settings or lively brunch with excellent live bands and happy crowds, great selection of beers, wines, mocktails and cocktails, eclectic well dressed and colourful crowds of different age groups all mixed well with indoor and outdoor seating, cafe area with freshly brewed coffee and fresh baked treats on offer, staff training and recruitment is to be commended as room was kept immaculate and pristine at all times, room service prompt and hot on delivery, wait staff attentive, informative and ready to engage in friendly banter but never overbearing, security are a presence on arrival and even with friendly small talk, familiarity and daily chats the protocols are never skipped and this is comforting, it would be unfair to single out and name staff members as standout personalities as each member took full ownership of their responsibilities, while there are a lot of well established Hotels in Nairobi offering the five star experience of luxury to choose from it is my opinion that this Hotel is the only one who personally delivers it to you as a guest or day tripper, for me it is leading the way in hospitality excellence and surpassing expectations in all aspects. Kenya? Yes you can at The Social House, it is a brave step they have taken and I hope they maintain the high bar they have set and wish them all the best of luck and hopefully others will try to catch up with them, again this is just my opinion as an experienced traveller and you should visit and form your own,

Nothing for me to complain about

had a wonderful time at the social house. The staff were great, the pillows and beds were super comfy, the restaurants were lovely and very convenient to have and as a solo traveller it was one of the most secure hotels I have had the pleasure of staying at. My stay was great and I'll definitely be back. A special thanks to Faridah who was always so willing to help when I had questions and checked in to make sure I was having a great stay. When I'm back in Nairobi, I'll be going back to the social house without a doubt.

The pool wasn't available due to renovation which was a bit disappointing but not that big a deal.

The room, the decor, the staff.

I expected the food to be better. At Copper, the food took about an hour to come out + it was cold when it did come out.

staff needs more customer service skills

There's genuinely no finer and more relaxing, contemporary place to spend time in a bustling city like Nairobi than The Social House. Despite what its humble name might convey, it's a near-perfectly conceived gem of an establishment and definitely one for those who appreciate high end comfort and interior design style in an intimate, boutique setting. It was an absolute joy to spend 5 nights there. From the beauty of the contemporary African-infused architectural detail, to the gracious hospitality of all the staff (special thanks to the wonderful Vikki and Ruth, Sally and Aisha in The Living Room & Other Room restaurants, plus Gideon, Immaculate, Francis and the entire front of House team - all of whom deserve a big bonus!). They were such welcoming hosts. If you're after a swanky living space with ultra hi tech specs (the in-room tech is so impressive), gorgeously fitted and impeccably clean (bathroom 🏆) finishings - then The Social House is most definitely the best place to stay in town. The dining options are first class too. The 'Inca' rooftop restaurant menu is superb. Highly recommend The Social House experience and hope to visit again.

Really hard to find any negatives at The Social House, as the service is truly first class and the staff are sharp and attentive. Only wish I could've stayed a bit longer to be honest.

Staff are absolutely the best thing about Social House! Friendly, helpful and there's nothing they can't do for you. The rooms are a tad on the smaller side but they have everything you need and are super clean and fresh. The bed was very comfortable. We got a room with a balcony so definitely choose that option. You get a welcome drink upon check-in and I got a Soy latte that was done to perfection.

Lack of vegan options for mains. For a hotel of this caliber and one that has highly-rated restaurants, it's quite the let down to have to order a mish mosh of side items to make a meal. Veggie dishes are so easy to make I don't understand why chefs in Nairobi are not offering them. Even indigenous Kenyan dishes would be welcome. The bathroom body wash dispensers are cheap plastic and bottle was deformed - you have to open the entire pump and pour the soap out. With how high end everything is not sure why these were am afterthought.

Beautiful experience. Hotel is small and cosy. It really gives off the vibes of a social house. The staff are very friendly and helpful while always professional. F&B outlets offer a good variety of options. (even room service pizza was incredibly good) 😊 Room is perfect for a quick stay. All amenities are very good quality. Highly recommended.

Nothing to dislike

I liked the atmosphere, staff was very helpful and friendly, going the extra mile. Furniture and design exceptional.

Windows cannot be opened, rooms with balcony and windows that can be opened apparently all face the street, loud traffic noise. I thought dinner in the restaurant was overpriced, menu limited, small portions. Both restaurants seem to cater for outside guests who are looking for a special meal for going out, not for longer staying hotel guests who are just hungry after a long day. Makes it difficult for hotel guests as there are no alternative restaurants around. Snack counter in the lobby only offers sweet cakes, no sandwiches etc. Breakfast was nice, but service very slow.

The Hotel Staff The Food

Kept waiting for 1 hour at JKIA airport on arrival from London by the hotel pick up service. The driver arrived after I repeatedly called the hotel and even then with the wrong name on the placard! Complained to hotel reception and all I got was a "Sorry"! Again, kept waiting by the hotel pick up service at Wilson Airport on our return from Masai Mara. Again had to call the hotel to enquire. Didn't bother to complain - no use!

The staff ahhhmmmazing, Sandra the receptionist was awesome, all the staff from Francis Annjohi, and Pauline. And most importantly the chef that felt the need to cook for my friend, with stomach bug, fresh handmade soup at 5am after a long travel. The hotel manager calling to check on her the following day. There is so much I can go on and on with about this hotel. The immaculate security, the fresh brewed Kenyan tea at check in, the fresh flowers all over the hotel even in each hotel bathroom, the hotel brunch with DJ. I would stay here over and over again!

Everything was excellent!