Sarova Woodlands Hotel is beautifully set up with very plush reception area and very smart and friendly and professional staff. Bedrooms were very comfortable and in a very quiet location. Unfortunately the Spa was unavailable due to refurbishment which was disappointing as we were really looking forward to a swim and use of the Spa after our busy travel around Kenya.

I have no negative comments as for my Nakuru visit was 15 years after I left Nakuru so that is my birth town with everything beautiful

We had a good stay at Sarova Woodlands hotel. The hotel is beautiful and very nicely decorated. Receptionist Nuna was very helpful and accommodating. The rooms were very comfortable and spacious - we had a very good sleep. The wifi worked perfectly. We spent New Year and the hotel organized an amazing reception and fireworks. We had a very good time. The next day, we received some happy new year chocolates - very nice. The dinner and breakfast were very qualitative, with abundant buffet. The staff were helpful and friendly too.

the pillows are huge - i couldnt sleep with them so i removed them There is a beautiful souvenir shop only that it was never open. This was disappointing

It was convenient. We felt safe at the property. The property was very clean amd taken care of.

I didn’t get a chance to use the pool. Also, it advertised a spa and workout center that wasn’t ready or usable.

Staff were very nice and helpful. Most parts of the room were comfy and very clean (which is a must for me!).

The floor of the shower was not clean - the mat didn’t look clean and the corners around the shower floor could have used some cleaning/bleaching as there was some gunk built up there.

Breakfast was fabulous. They accommodated our large group every evening. Pre-ordering our evening meals worked fantastic and expedited our evening without time wasted ordering and waiting for meal prep. Food service manager Donald was extremely helpful and hus staff well trained and efficient.

For the area, meal prices were a little high.

Property is beautiful. All staff very friendly and solicitous. Amenities are lovely. Great food. Super clean. Luxury at a reasonable price.

Should have a hand held shower device. TV did not seem to work properly. Or maybe I could not figure out the remote...

The food was excellent and when i requested for food cooked without oil for my mother, the chef on duty quickly fixed it. My booking was adjusted quickly to suit what I had requested for, which shows awesome customer service. The staff are also very friendly seeking feedback on how one is doing.

Instructions on the bathroom soap & lotion containers. It was hard to tell the difference until you dispense

good location for stopover

I had to phone to reception to request disco music noise at 10 p.m. reverberating around hotel central core causing too much noise

Hospitality is excellent and nice and clean always . That’s why I come back .

Staff , food and overall their attitude why serving . Great staff and well trained .

The breakfast was very good. Personnel very helpful, pleasant and uplifting. Thank you.

The hotel hygiene was quite good except there was some floor hair and particles in the bathroom. And there was excess use of fragrant air freshener- not so good for sensitive airway people, both in the room at check-in and in the common washrooms like dinning area. the courtyard garden is pretty and would be great if it had real grass intead of the artificial one.