Great location with true hospitality from check-in to check-out. The grand deluxe room was very specious and quiet with an incredible central view. Loved to end a hectic day by taking a bath in the free standing bathtub at the window front watching the busy traffic at Bundaran HI outside. The breakfast buffet was great & OKU served excellent Japanese food. Thanks to all the friendly staff to make my stay truly amazing.

Would have loved a good (international) restaurant with table service. The mediocre, buffet only Singnature restaurant was a real disappointment and somehow doesn’t fit to the luxurious Kempinski concept.

We stayed at Kempinski HI for 3 nights, combining business and leisure, and it truly felt like a home away from home. From check-in to check-out, everything was seamless, and the staff consistently went above and beyond to make sure we were comfortable. The breakfast spread was delightful, offering a great balance of Indonesian and international dishes. The location is unbeatable—right in the heart of Jakarta, making it easy to mix business and leisure with Grand Indonesia and Plaza Indonesia just steps away. The room was incredibly spacious, the bed extremely comfortable, and we were treated to a stunning view overlooking the iconic HI roundabout. We can’t wait for our next stay!

None

Room is spacious with great and friendly staff with customer service oriented. The food is super good and delicious with its unique taste. The food tastes like a story to tell by the passionate chef. The personal butler name Rina is so helpful and friendly, as well as all the personal butlers ( during breakfast, afternoon tea and evening cocktails) which i’ve missed to get their name. The grand indonesia is accessible from the hotel and the plaza indonesia is just opposite the hotel. 3D2N for my hubby darling birthday surprise treat! Is memorable and the hotel prepared simple decorations, tasty cake and fresh fruits in the room upon check in and it’s so meaningful and i am so thankful. Overall service is over the top.

NIL

The location is great. If you bring along kids, this hotel is a must to book. It's linked to Grand Indonesia mall, big enough for you and your family to shop. Opposite building is Plaza Indonesia if you intend to buy luxury items. You don't have to take public transport to ferry you around - walking distance. Also, the hotel is kids' friendly hotel. When you have breakfast, you can send your kids to the playground which the hotel staff will supervised. You can eat your breakfast in peace! The swimming pool is great for kids to swim. There's jacuzzi, if the water too cold for the children, can always go to the hot pool. Breakfast is luxury!!! The food taste great. We went for the Indo cuisine. There's variety like Japanese, North Indian, English Breakfast - you name it. Overall, it's a pleasant stay even though the hotel pricing is a bit on a high side. But with kids - WHY NOT?! Im grateful to encounter such hotel with amazing staff. The staff from the moment you drop off, to reception staff, to housekeeping staff, to restaurant staff - everyone is polite, always smiling and ask feedback about our stay, asking if you need help etc. YOU WILL FEEL PAMPERED WHEN YOU'RE HERE.

Centrally located… very close to several shopping malls like Grand Indonesia, Plaza Indonesia, Tanah Abang..has a long history. Staff at reception and the breakfast cafe were very nice and went out of their way to serve. Wide variety of delicious breakfast selection. Local coffee was sublime.

The bathroom at 522 had a bad smell to it.. the room 801 had rats at the ceiling… can hear rodents moving abt at night.

I came from US, was looking for Indonesian Traditional Food for this Hotel, Breakfast Buffet have Indonesian food, Continental breakfast, Japanesse Food, etc. But Indonesian food, what I want was not on the menu. Restaurant Manager talked to Chef on duty. Chef and his Team made special food for me. I was so happy with special food and so good.... I give him 2 Thumbs Up. I will come back for this hotel. This hotel made Guest Happy...... The Best 5 Stars Hotel in Jakarta, The Best View Hotel in Jakarta, The Best location Hotel in JKT, The Best Service Hotel

Everything was good.

I love everything about this Hotel, Specious room with beautiful view of Jakarta Bundaran HI, very clean. The location connect to Grand Indonesia shopping Malls, their services & their breakfast with so many choices. Thumb up to Chef PRASETjO WIDODO for all his service, I love his Bakso & Mie Jawa, he is a great chef & very very friendly 👍👍 all the food of this hotel are delicious ❤️ I stayed in a few other big big 5 stars hotels in Jakarta but when I come back to Jakarta, I will definitely stay in this hotel. Love love.

Very good and elaborate breakfast (buffet). Clean room, good bed, friendly & helpful staff. Nice rooftop pool, with bar and simple food. Good fitness and massage/wellness facilities.

The location is close to various other 5-star hotels, but, besides a large mall, there doesn’t seem to be anything interesting to visit/see in that area. Two out of our three nights, the main (buffet) restaurant was not available due to and event. There are some other restaurants you can use, but most of them are basically in the attached mall.

Great location and connected to GI. Have stayed here a number of times and will continue to pick this hotel when I'm in Jakarta. Rooms are big and clean. Bed is comfortable. Staff was great and helpful as always. Breakfast selection is great and food has been consistent since the first time I stayed here right after Covid. The bubur ayam HI is good.

Everything was good. Only point that may require improvement in my view is the bath tub as it's already looking dated

Very comfortable bed, spacious bathroom, perfectly clean. Breakfast is outstanding- compliments to the chef and his team! Very high standards! Location is also nice, as it’s linked to the shopping mall, as for places of interest in any case you will need a taxi, as it’s quite difficult to cross the streets in this city. If again in Jakarta - we would definitely get back to this hotel again.

-