The resort is strategically planned with multiple pools, hot tubs & swim up rooms. Entrance and main lounge area are inviting and have a beautiful view of the ocean. Good maintenance, courteous staff and wonderful service.

Food options for vegetarians were limited. Would like to see hot main course items suitable for vegetarians in the buffet. Also, include vegan desserts in buffet.

this place is perfect when you’re traveling with kids! the water park is so fun, the pools are so big that everybody has the space you need. the room was also pretty spacious which was great for a family of 4 (we stayed in the ziva suite). we also had a view on the ocean while we didn’t book an ocean view room. also overall the hotel is amazing, lots of space to hangout with stunning views on the ocean.

we didn’t have a balcony - I mean you could stand outside but there was no space to sit outside for example (I though all rooms had one). there are many options to eat but we were overall not very pleased with the different options. some places nearby (like Lateral) are a better option for Mexican food.

The hotel was very well kept and amazing location. The staff were so friendly and so helpful. Even though the hotel was kids friendly, it did not feel too noisy and we felt relaxed. The kids area is appropriate and our 15 month old enjoyed it. We will come back.

Other than the Italian restaurant on-site the vegetarian options during lunch are limited and if available it was not that tasty. I do feel like the hotel can put more effort into accommodating vegetarian options.

Pros: The entire staff at this hotel were incredibly helpful, kind, happy and attentive. My favorite thing about this hotel! Majority of the rooms have an amazing view. Very well designed hotel, beautiful and lots of room. Great spot for families, lots of options of things to do for kids and families. Very safe and comfortable to walk around in. They cater to food allergies. Nice variety of food options. Lots of pools and steps away from the beach. Clean and beautiful beach.

Cons: I wish there were more options of food to eat at pool side rather than dining at restaurant. Not enough chairs at pool, after 9am it was hard to find a place to lounge. The biggest and nicest pool there was not used by guest because the water is too cold. I wish they had more fun adult entertainment in the evenings, starting earlier, rather than just the one nightly show at 845pm every night.

Pool and waiters were excellent. All food we tried in all restaurants, including the buffet, were excellent. The shows at the Lagunas were excellent.

More food selection/treats at the Coffee House, more "open air" for the El Molino and Rozo.

The hotel was beautiful and well kept. There were so many amenities that we would have to go back to experience them all. We had two great dinner experiences at Doza and Bon Vivant. The pools were amazing and we found it was very easy to access food and drinks.

The service at a few of the restaurants were found to be lacking. At the steakhouse, La Hacienda, we found our food to be quite dry and under seasoned. At the two breakfast buffets, we found it quite hard to access servers.

The facilities were great, the staff is all very helpful and inviting right from the start. Lots of entertainment, food and space for everyone to enjoy there time. Great location next to the beach as well.

The rooms are a bit outdated. The bed is extremely stiff. Woke up sore from laying on the bed everyday. The asian cuisine there isn't very good. Definitely would recommend skipping and going to any of the other restaurants.

The staff made the stay at Hyatt Ziva exceptional. They had a way of making everyone feel welcome and were always able to help. We had a private check-in with Fernando who was extremely patient. The bell boys Carlos, Alberto, and Lucio gave us information about the resort as we were waiting for check-in. Lucio assisted us as we were leaving and waiting for our uber. They were all very sweet. We visited the spa with the help of Paola helping us choose what we needed. Nancy and Amparo gave us AMAZING massages outdoors. (We get massages all the time in the states and these women knew what they were doing). They also placed good amounts of pressure! Make sure you get a steak quesadilla from Maria she's at the bar near the adult pool.. they are the best quesadilla I have ever had. The Mexican restaurant had two sides one for breakfast and lunch, and the other side for dinner. The omelet station I visited every morning. Arnulfo and Margarita were our servers and were very sweet. Also - eat at the Mexican restaurant for dinner, the best restaurant there!

The French restaurant was underwhelming. Some of the food had that freezer taste on it :(. The scallops weren't cooked properly, everyone knows scallops have to be seared. The lamb chops were okay, but needed more seasoning. The only place on the resort we didn't really like.

We did not get to enjoy all that the hotel had to offer but, the amenities we did enjoy were to the fullest. The staff and I mean every single staff member interaction was pleasant and they were all professional, caring, and ready to assist.

This is not a like because my teens had more than fun in the regular pool. The waterslides maybe need 1 or 2 bigger ones for them. Other than that everything was perfect and that rarely happens!

The place is very clean, lots of options on restaurants. There's Asían, Italian, French and a Steak House plus there's outdoor barbecues & a taco truck. You will not go hungry.

The mattress was lumpy & the floors ate very slippery, the first night I went to the restroom in one of the public areas & I fell on my butt. I told one of the guys that works there but he didn't care.