Hotel Hacienda Don Juan San Cristobal de las Casas Chiapas

Idyllic hotel, garden, and room with a comfortable bed. The location is great as well (short and cheap bus/cab ride). The staff is very friendly. They even provide drinkable water in the room, which is a big plus in San Cristobal. I would stay here again for sure.

Nothing!

Great location just outside the city center, great wifi, nice neighbourhood, rooms were spacious and very clean , great breakfast ! Distance is just OK too far to walk to the city center and is via a main road . We took a taxi though as it already was after sunset. Secure and spacious parking .

Great stay with a nice staff !

It looks like a museum, the stuff was great specially mr. Hernandez. It was a pleasure just walking through it and taking pictures of this amazing place.

We love the place it was just a little too cold and we had to wait for a specific employee to leave out the wood for the fireplace. The bathroom would have water by the toilet daily like if they didn't mop and they would put a mat in the shower that didn't look clean.

Beautifully place,rustic,clean.

Everything very good, staff, clean, and stay 4 days more

the grounds are amazing and everything is VERY CLEAN

the location so far from the center.

The breakfast was delicious! The restaurant staff were helpful but needed prompting. The food was very good!

The hot water took too long to come in and it went cold after 6-10 minutes. I had to finish rinsing with cold water!

Well, property itself has a very nice Idea Old Hacienda style, but probably that’s it.

LOCATION is not as described. it’s in the middle of downtown, to Go to main city center you need either Car or Taxi ( 15-20 min driving). there are no good food places around the hotel, so you need to drive to the city all the time or leave in the morning and comeback at night. RESTAURANT , Los Alamos is just an expensive joke with something they call a Food. I wish I could take a photo of a breakfast they have served. 90 peso for something looks like and Scrambled eggs ( looks like 1 egg by the size of portion) with a table spoon of beans. in menu they name it Scrambled Eggs with Hot cakes. but they served it without and when I asked about Hot Cake they pointed on 2 tortillas. Coffee for 30 peso was Instant Nescafé. when you go for a walk in the city center they serve a wonderful Coffee from Chiapas for 20-35 peso fresh and delicious, just to compare. ROOM was decorated as an old Hacienda style but among decor you can also find mold in the bathroom. They have no heat in the room, so it’s cold during the day and night. Mattresses are very used, probably same date of manufacturing as they have built that Hacienda. Bed sheets as well as towels have holes and stains on it and don’t look fresh at all. when you try to find someone to change it, no one around such a shame but seems like no one cares about that property especially when they charge almost 100 usd per night.

The pictures advertised are not actualozed, very bad location, it looks like a cheap motel.

Bad location, exterior wall to street in very bad shape, it looks like a cheap motel. Toilet has no cover, the sink are inside the shower! I had to check out earlier and the front desk was rude and dining over the feont desk!