well…where to start. I cannot speak more highly about this hotel. The staff work overtime to make your stay the most enjoyable, relaxing and stress-free environment possible. The facilities are incredible. The beach bus beautiful, even if the waves are bad, the wave break they have makes it safe to swim in The restaurants are amazing. There are a series of staff commendations we want to make: * Vela Restaurant: the staff here were amazing * Esmeralda and Norma was a delight to be served by * Pool and Pool Bar: Jose and David were incredible, they made amazing mudslides! * Cocomar (lunch): We ate here at least 5 times on our trip! * Hugo, Benito, Omar, Rodrigo, Carlos, Yemie made this experience incredible! * This team did everything they could to make us, genuinely, feel like family! * Omar is an incredible server! He always had us covered! * When you want a great drink, ask for an Omar Special! * Carlos, the team lead, is an incredibly kind man! We were so blessed to get to know him! * Lobby bar: * Victor and Ricardo made the most incredible drinks! We definitely enjoyed the old fashioneds and the espresso martinis * La Luce: Some of the best Italian food! * Andre did an incredible job of taking great care of us! * Maxal: Hummarabi was a delight! Great server and loved to brink us lots of Mexican water! * israel ensured we had a great time out on the kayaks! * Rafael who works by the pool ensured we all had lots of fun! Whether thats organizing volleyball or crushing us at blackjack in the pool All in all, we had an amazing time and are excited to come back soon!

nothing.

the space was beautiful and the staff were top notch! we felt special and seen from the moment we got there until the moment we left for the airport. the accommodations were perfect and the staff seemed to anticipate your need before you knew you needed it! we will definitely be returning!

the only thing I would suggest is that they have a smart tv. granted, we were rarely even in our room but at night when we were in bed it would have been nice to watch Netflix or to have a guide listing on the tv so we could pick something to watch. again, a VERY small detail and the only negative! keep up the great work!

Not able to turn the room temperature down past a certain level (66 or 67). But room heated up during the day to 70s and was very humid.

I loved the location - halfway between Puerto Vallarto and Boca De Tomatlan, the jumping off point for beaches further south. I loved the warm, friendly staff. I enjoyed the view - both poolside and of the ocean. The breakfast buffet was fun with so much to choose from. Can't beat a swim up bar.

One staff member at La Luce seemed somewhat desperate to get a good review for himself and the restaurant as well as to get a gratuity. The other 99% of staff were all awesome.

I thought that the buffet was great. We have young kids and they didn't care to go to the other restaurants so we found ourselves back at the buffet more than my husband or I wanted but it was okay bc the food was always delicious. The food variety was great and they did a great job of getting the food out right away (never empty spaces were food should be). The staff was also super friendly. Loved the entertainment and daily activities.

I felt like we weren't informed on the property when we first arrived...there was no map so we either had to ask where things (restaurants, general store, etc) were located. No one told us how the restaurants worked. All they said was that you did not need reservations but then you could make a reservation for the day of or you could wait 45 min to an hour to eat and that is just not doable with young children...so we found ourselves back at the buffet. The property overall is great but on the cusp of needing updates. The pool tiles were falling off and that was not only an eyesore but you would step on them when in the pool.

gorgeous! rooms were huge (ocean front suite 2 bathrooms !) super large balcony friendly and helpful staff

we booked this last year as an “adults only “ when we arrived it was “family friendly “ we were not informed prior to arrival . it ended up being ok with a separate adult pool. wishing the 2 breakfast buffets… 1 would’ve been adults only. just wasn’t expecting kids /crying etc on this trip . otherwise it was fine

Everything about this holiday was exceptional: the food, staff, drinks, room, pools, ocean, beach, everything! Each of the staff members named below were absolutely exceptional! They made each aspect of the trip memorable. - Esmeralda (Vela) - Jose and David (pool bar) - Hugo, Benito, Omar, Rodrigo, Carlos, Yemie (Cocomar) - This was our favorite restaurant. These staff members were incredible! - Victor and Ricardo (lobby bar) - Andre (La Luce) - Hummarabi (Maxal) - Isrrael (Kayak) - Rafael (Recreation)

Staying at this place was the best experience. The hotel is located in a beautiful area away from the noises of the city, all rooms have ocean view, there's a "natural" pool in the ocean which is 2 min away from the hotel, the staff were super nice and helpful, the rooms are quite spacious and the beds are really comfortable.

Sometimes the pool and the jacuzzis weren't heated up which wasn't so great the days when it was a little colder, you have to pay extra to use the cabanas by the pool (not all inclusive after all...).

food, beach

location and the beach was ideal