Perfect location. Everything is in walking distance. Food at the restaurant and service was great. Nice and clean!

So one of the floors is completely blocked off. They said they were renovating, but twice we got a really chemical smell in the room. The 2nd time we asked to be moved. They didn't hesitate and moved us quickly, I suspect they were spraying for bugs or something.

Location close to downtown ....main highways

Please check your lights bulbs very lose. I was sad que Ya no tienen variedad musicos tocando los fin de semana I love that when I came a couple of years ago I know covid changed alot of things but bring it back!!!!! You need a bigger bar area😁

Staff is exceptional especially the bellman and doorman. Very well trained and hospitable. Big and well decorated room. Great restaurant. Location is great, plenty of food nearby. Also lots of nightlife in San Pedro, 6 minute drive away.

No ice on the 9th floor for my entire stay, had to go to the lobby for ice but not a big deal.

We liked everything about this hotel! Especially the wonderful breakfast buffet! The hotel looked even better than the photos on the website! It was large and beautiful! We loved seeing the incredible view of the mountains outside our room window. The indoor pool was wonderful! The hot tub was huge and not too hot or cold, but perfect temperature. We especially liked the price for this beautiful hotel! It was definitely worth it! We will be staying here next time we go to Monterrey!

There was not a refrigerator in the rooms, which we expected. The bed was not as soft as we like, but we still slept really well. And we were not forced to wear a mask at all in the entire hotel except when we went to breakfast. We did not like that they made us wear a mask when walking into the restaurant and when getting food at the buffet. They really need to stop forcing people to wear them!!! Makes NO sense!

Safety, view of the mountains, conveniently located 1 block from MicroPlaza, 3 blocks from Subway Station, pool, jacuzzi, excellent food specifically dinner options.

Shower had to manipulate it to turn it on, had to run it hot with cold off then as it got hot turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs more fans, unbearable for infants and toddlers, need more towels and lounge chairs

The hotel met my expectations, i had visited before and it was all i remembered.

Whe you have an event for outside guests in the hotel restaurant, make sure that your guests are your first priority. Have the event on the side conference rooms and let the main guests use the center room. Dont send your guests to the side rooms and let the outsiders use the main dining room

Estefani and the bell hops were so helpful. When I arrived I was very distressed because I drove to Monterey to meet my husband who was flying in from Colombia so I could give him my service dog to hold while I have surgery in the usa. However, my husband was detained in Cancun and returned to Colombia against his will. After 4 hours waiting without information in the airport, followed by 3 hours circling all around Monterey because my navigation would not work on my USA phone before I finally arrive at the hotel very late, very distressed and very exhausted. Estefani was very kind and helped me calm down with some water, some food, and a few minutes to just sit in peace and process everything and gather myself. When I finally drove my van down to the garage, my transmission cable became dislodged and the van stopped moving. I just burst into tears. Just seconds later, Estefani came to my rescue. The bellhop staff reattached my transmission cable and parked the van for me and brought my keys to my room with the good news. Throughout my stay, this is the kind of exceptional service provided, and greatly appreciated, too!

missing hair dryer and refrigerator in the room

all was excellent to my family. the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us at breakfast and great areas to rest in the lobby

the speed of the elevator very fast but funny for my kids

location is explant , also breakfast is reach and the staff is trying to help you with everything.

No fresh vegetables in breakfest

The staff was very kind and immediately took care of things that needed to be fixed in my room Special thanks to Cecilia, at the front desk, for promply attending my requests. Thanks to all restaurant staff members for all their kind service. Crown Plaza Hotel is in downtown Monterrey and the best quiet place to rest and relax. Great value and high quality customer service.