The room was recently renovated and very nice! The mountain view was gorgeous. The staff were also helpful and speedy when we needed to add a cot to our room. Parking was easy in the shopping mall garage one floor below the lobby. When you validate the parking with the hotel, it's not too expensive - about $7 USD per night. They also let us leave our bags behind the front desk for several hours after we checked out and did not charge us anything extra for this!

Not too many complaints! It was a good hotel. When I made the booking, I thought the room would have four beds instead of two, but I think that was just me misunderstanding the website, not the hotel's fault. There was one issue - the door between the toilet and the rest of the bathroom in my room sat too low on its hinges, so that you could only open a little bit before it started to scrape against the floor tiles. Since the room had just been renovated, I'm guessing that one of their contractors didn't measure the door properly. Hopefully, they bring somebody in to rehang the door.

Location and facilities. Housekeeping and the Guest Relations Manager Eva did an amazing job.

Front desk staff needs a bit more on how they manage requests and the information provided, also since they are renovating the installations water was shut down for several hours during the day.

All facilities were really clean and the location is a big yes.

I mentioned that I was expected to arrive around 11-12 am in order to get an early check-in but room was ready until 3pm, which is ok.

the location as amazing. it is in a beautiful shopping mall and right across the street is the amazing city market and also a HEB. i love that it is pet friendly and the breakfast was great. also the covid measures are very good

room service knocked on our door after ten to bring coffee. I’m not sure if it was a mistake or they come around at that time but it disturbed us.

The property is very well located and the lobby staff are very polite and helpful. Bed is more comfortable than the ones at other hotels in Monterrey.

The first bedroom wasn’t very clean so they change me to another room. They do not offer shower cap or body lotion. Very minimalistic. The cleaning staff are really bad, like they don’t understand the actual situation we are leaving in. The trash can bag smell like cigarette.

the property is very well located, very clean and comfortable. i'm a late eater, so it was great that walking into Paseo San Pedro, there were a few restaurants open until 11Pm. i was able to walk out and order dinner. the staff was friendly ans accomodating, bedrooms were clean and comfortable. overall a great stay.

Service remarkable, everyone attentive and responsive. Location excellent. Ease of ingress and egress if renting car. Plenty of restaurants and nightclubs within short walking distance. In most desirable neighborhood in the city.

Nothing I didn't like. Missed the lobby bar. Always nice to have one for a drink while waiting for members of your party, but given covid restrictions, can't complain.

the beautiful plaza, the view of the mountains

my room floor was never cleaned, i think they have to work better in the cleaning

the best location in town and All the people who work there are always very polite and kind.

once it’s remodeled It Will be perfect.

Quality of food is excellent

Breakfast price is expensive compare to average cost of living in Mexico