Perfect Location for beach and party at night, excelente staff service and good instalations in the hotel.

Breakfast was very simple to few options for tourists, maybe its good for locals but not for tourists especially if you need to eat well before having a heavy day on your tours.

Everything was great. Room size and bathroom were spacious. Loved the rooftop pool. Views were beautiful. Rooms were clean and well maintained. Aloft never disappoints. I always seek them out whatever location I visit. Check-in and check-out was fast and easy. Hotel right off the beach within walking distance. Clubs, bars, restaurants all in walking distance of Hotel Zone. Staff was professional, courteous, and helpful!!

Loved the stay. Had a great time enjoying all the hotels amenities. Everything was great. No complaints from our way. We definitely will stay again. Aloft hotels never disappoint!!

Excellent staff, very helpful and friendly. Great location close to two beaches and many supermarkets and restaurants within walking distance. Facilities like rooftop pool and well-equipped gym.

Almost no options to dry your clothes, just a small rack above the toilet where it took 2 days to dry. The ticking clock on the nightstand was annoying and it couldn't be unplugged. The charging port in the room was dirty and sticky.

Convenient to downtown

Not very fancy

We didn’t want to stay (or pay) at a resort because we knew we’d be out exploring a lot, so this was a perfect option for us! The location is right in the middle of the hotel zone and was a 5 minute walk from popular places (Cocobongo, Señor Frogs, etc.) as well as a supermarket, restaurants, and tourist shops. The best part was the all-inclusive bar! Staff was also very friendly and gave us great recommendations.

Location was above our expectations! Room - lit bit outdated but we made a lot of fun from screeches on the bed boards. Sound and light insulation was perfect. And we had the best cleaning lady - Lumey!

Maybe it was our bad luck but twice we went for breakfast and had to wait for coffee so we went to Starbucks.

Clean, best location for quiet sleep but close to all main attractions, so location is unbeatable. Very nice receptionists (all of them), I got my deposit back just as it was said, fair and correct. Room is great, bathroom too, recommend! Also, depends on what option you took but we had some drinks included. Anyways it's a very nice hotel.

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Amazing! I will definitely be back! The hotel is in a perfect location. The rooms are comfortable, clean and very spacious. The facilities are amazing, the view from the rooftop pool is beautiful. The staff will make your stay 100% better. Toño especially made our stay at Aloft so much better! He truly is a great person and employee. he is very knowledgeable about the area and is always very servicial, kind, and welcoming. The housekeeping staff and the workers at the breakfast area Esther and Arturo are also very kind and welcoming.

The room was clean, and the size of the room was roomy.

The swimming pool was bad.

Room was very comfortable! All the staffs were great especially the reception staffs. Excellent location, clean and hygenic place. Check in and Check out process was pretty easy and neat. Safe and secured environment.

Bartender was rude, impolite and doesn't listen to what customers asking for. Please change the staff and warn them to behave properly.