Loved everything about it from the moment I arrived till the day I left. I had my own butler communicating to me through text, checking in on me, making sure I was okay everyday and they were not overwhelming communicating to us. They were actually really helpful when I had questions about anything and they were very attentive to respond. Every staff that helped us were super excellent! Bell boy- Erick, Desk - Francisco, Discova transportation- Fernando C. , Butler- Nayely, Activitie- Daniel. Even our taxi driver going back to the airport. Loved the whole all inclusive packet we got!

Water was going out of our shower door, the shower seals could use some work but it wasn't like bad that it ruined my stay.

First of all it was one of the best experience at a hotel that is not call Four Seasons or Disney Hotels.staff were extremely attentive to details and made sure no details were missed during our stay.we had a butler assign to us and we communicated thru Wasap for any reservation or question we had . The variety of food is incredible ,they were so well prepared and it was all inclusive except for the French restaurant where we ordered a tomahawk and lobster tail(more than worth the $). Cancun people are pleasant and we always felt safe outside the hotel.also we did a tour to Chichén Itza de deep see fishing that were coordinated with excellent tour companies.

If you sign up for the adult tower you will still be around children’s since the tower is within the big complex.Still the space is so big that kids are not a bother at all

Hyatt Ziva pleasantly surprised us, with an entire village of restaurants, shops, candy/dessert shop, cafe, swimming pools and dolphins! Our butlers Alessandra and Eladio were beyond amazing and took care of all of our needs. It was a splurge but I would do it again. The food at the Moongate (asian) and the Tradewinds (steak) was of excellent quality. the rooftop pool at Punta Vista was also amazing.

Drinks weren’t that great. Chevy’s restaurant and the buffet weren’t a hit.

the cabana is an extra charge

Beautiful location, spectacular beaches, clean, well maintained. Infiniti pools —3 —are gorgeous. Rented cabana for three days and it was heavenly. Our butlers -David and Marissa-were the icing on the cake. We were celebrating our anniversary and came back to room to find rose petal heart, cake, anniversary banner and balloons!

Our stay was too short.

It was our second time in this hotel. Staff is simply amazing, very close to you to make sure you’ll never forget your stay. Special dedication to Fernanda, Maria and Edgar from Turquoise area .. and of course the rest of the team !

Very difficult to respond to this question — Trip was simply amazing !!

The hotel was amazing. The staff, the facility and the service was simply great. The food was great as well, we really enjoyed the variety of restaurants in the resort. Everything was just amazing.

Everything, this place is amazing.

Nothing.

Nice place, nice staff, (love the greeting hand on the chest thing) happening place lots of sitting areas to relax with beautiful views and beaches, hot tub on the balcony good thing.

Very windy place cuz its an open area near the ocean,was hoping for a more relaxing time and not have to be blown away literally instead of being blown away figuratively.

Staff was very friendly and would always go above and beyond to help. Pools were sparkling clear, beach was very soft sand, and the selection of restaurants and other eating selections was top notch. Premium drink pours, not just well drinks.

I can think of nothing that I didn't like.