About 15 minutes to the airport with a Walmart close by. Nice rooms.

No safety bars in the shower or bathroom. The shower water runs out out of the shower and into the bathroom floor. Pretty good for wheelchair access but grab bars are needed.

Everything was great at this hotel.. an amazing staff that is friendly and makes customers feel welcome.

Location and value for money. Rooms are clean and well equipped.

A few pots and pans in the room would help

Location, pool, kitchen

It didn’t have appliances for the kitchen, the kit that they sell it's overpriced, and the pan was super cheap and nasty quality. We had to buy another at the supermarket to cook

simple, clean place at a great price. if you want to stay near the airport I'd recommend this hotel.

the fridge in the room was loud at night but that's my only complaint.

The place is good. The room is spacious with a kitchenette just perfect for me and my daughter. There is a clean pool to cool you off. I love the staff. They are so helpful. I had a problem with my laundry and they tried their best to help me. They were helpful and they did not expect anything back. Very accommodating even with the language barrier. It was close to amenities. The price I paid is actually fair. Overall, it was a good stay.

That I have to get a package for utensils. There is not even a free coffee/sugar. No glasses even.

Jhair at the front desk is extremely helpful and a great asset to the company. Property is right next to a small Mall with a great Supermarket and several restaurants. Getting in and out of Cancun centre is very easy. Cross the motorway using the pedestrian walkway above the motorway. Take the number 70 minibus, 10 pesos about 40p, 45 EU Cents each way, 5 minutes and you are at Plaza Americans.

Kitchen utensils but they have been removed allegedly due to Covid

Very friendly and helpful staff. Clean rooms and great location with big supermarket in walking distance.

everything but above all, the staff!! very helpful and nice ppl especially the young man at reception during evening shifts. i didn’t get his name and was too embarrassed asking again. he arranged my covid19 test in my room without extra charge because i wasn’t feeling well. the hotel doesn’t have a lot of taxis around so he arranged one for me when i checked out. other than staff, the location is close to walmart, TGIF, Sam’s Club, 7 Eleven etc. its not very close to the beaches though. rooms are very comfortable, well equipped (no utensils due to covid but microwave and fridge). excellent for the price.

everything was good to be honest. cannot complain.

No breakfast. Excellent location. Lovely room. Nice pool. Okay exercise room. Access to restaurants and Starbucks was excellent. Excellent quality wash and dry room. The newness of everything as a recently opened hotel was wonderful. The manager organised a Covid test easily and quickly, and I really appreciated that. Another day a taxi was arranged by reception to take me to a Fed-Ex office that I was grateful for.

The language barrier between me, an English speaker, and reception staff was sometimes challenging unless the manager or a particular receptionist was on duty. The absence of a communal dining room, bar, or TV room was a problem for me. The hearth was missing, even though there are so many good things here.