We opted for the all-inclusive option and thoroughly enjoyed the food and beverage options available — especially the massive breakfast buffet! The staff throughout the hotel goes above & beyond to make you feel welcome & taken care of from the smooth check-in process to wandering through the resort to poolside service to mealtime. Even as a couple, we enjoyed quiet pockets of time and the adult pool. While the resort is family-friendly, it didn’t feel like a resort just geared to families which was nice for us. Must-do: Be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner. Beautiful views and nice chairs to lounge in. Try the “Trouble in Paradise” cocktail with gin, pineapple, egg white, and cinnamon. Wow! Second tip: It’s worth it to upgrade your room to ocean view and enjoy late afternoons from your hammock on your balcony. Time of visit tip: May was a great time to visit. Weather was still warm without being too hot & humid. The resort also wasn’t crowded at all which made getting day-of reservations easy. If you come during a busier time, make your dining reservations well in advance — especially at DAO!

Would’ve liked better service at the adult pool bar, the only area we didn’t feel the service was extra special — had to actively ask a few times for a menu or service. Good to note: one wing of the resort is under construction, so we heard the building noise during the day. Not too disruptive, but be aware. Some rooms may be more impacted than others.

overall ambience and rooms r really good ..food is good ..bar area opp the front desk is only good ..rest all the bar counter serve u most of the mocktail and cocktails with more water and not good …central area water is also pretty great

the staff attitude is honestly very bad ..we have to literally fight at the reception to get back our deposits which they unofficially deducted without informing us ..have to literally tell them that we will have to talk to police ..but finally the manager Maria stepped in and she was really helpful and honest in her talking ..also it’s very difficult to get the reservation in any of the good restaurants for dinner for the guest who r has n full inclusive package .one has to really struggle and with no one to help .be very specific on ur chkin for what u want and take in writing especially if u are taking all inclusive package ..

Beautiful place, amazing people, food everything. worth it

The customer service just exceptional. Each individual I came in contact with made you feel at home. The restort just beautiful. The staff friendly and caring. Had a spa date it was just awesome. It does not take a book to explain the overall experience was superb.

No comment.

I love everything about this hotel. it was the best service I’ve ever had. my husband and I are ready happy to experience this and for sure will come back!!

nothing. everything was perfect.

the view from my room is the best. im very like it. the hotel is pricy and very comfort

rooms

service and food

The property was so beautiful, clean, & comfortable… I’d love to stay again if staff was nicer & not judging based off of looks

The front desk staff was amazing, but as time went on my family and I were told we couldn’t use any of the pools or cabanas at the resort, we had to go next-door, they assumed we came from the other resort then they asked my name to see the booking and all of a sudden they wanted to apologize, we were harassed twice within our first few hours there

nothing much the butler is only concern for tips , they said spa room when it’s only hot tub , I try to communicate for restaurants reservations no response therefore I did not know it’s not all inclusive if they responded I would have a clue and change it but instead they offer for higher price , I hate they insist for timeshare and held us in the lobby for 1 hour before they gave the key / prior to my arrival I as well message that it’s my bday and anniversary they did nothing / it kinda ruin my happy moments when xcaret de arte is💯awesome

everything there’s a loud construction which i was no t informed /I will never go back ever again / they also are not helpful when we ask for hospitality room . the butler turned his head around and also staff don’t know anything about their facility

Variety and quality of food options. The Spa is by far the best I've been to - 5 STARS! Definitely a great resort if you want to relax and unwind!

Butler service was a part of the services listed and we never met a butler our entire stay. I primarily managed all of my reservations the entire stay. I also found the drinks to be very watered down. We had the best food and drinks on the rooftop but overall the cocktails could improve throughout the resort. I would like to mention some of the staff that truly went the extra mile during our stay - Gustavo (Spa), Angel (Rooftop), and Irvin (Romantic Beach Dinner). These staff members provided top tier service! Overall it was a great experience but issues with butler service, having to request towels and not receiving them, as well as ordering room service that never came did impact our experience at times. Lastly, I do like to mention that the presentations are something most guests would prefer not to be haggled with while on vacation. We appreciated that they were respectful of our time, however when coming to relax I don't want to have to think about making any major financial decisions.