The swim out room was great and daily room service was excellent. Exceeded expectations! Excellent bar staff service.

Extra charges for everything! Surf rider, trampoline, arcade games. LACK OF DINNER RESERVATIONS! To much hassle for excursions and wine sales! Lack of seating for nightly shows. Small restaurants with minimal seating

the food was horrible. service was poor.

We LOVED the tiki bar at the beach on the pool bar/lazy river side by buildings 29-31. Enrique was AMAZING!!!! Carmen, Javier & Irving were also very wonderful. The entertainment was also very good. The staff was very nice as well!

The pathways around the vicinity need to be sanded down or something that any foot/shoe/sandal can grip to that will cause no slipping. My fiance slipped & fell a couple of times & we have seen one of your workers fall. I know it was mostly raining during that time, but still coming from the pool & walking on those are just as bad. Something should be done to avoid any possible lawsuits by the wrong person.

The staff was very pleasant and went above and beyond to satisfy your every need.

Honestly the food wasn’t that appetizing nor was the alcohol.

Beside the beach, the several pools and cabanas, kids Jurassic themed pool, lazy river, flow rider, arcade and trampoline, daily animations/shows, various restaurants: So-Cal, Guy's Burger, Italian Gusto, beach bbq ...

Extra fee for arcade, trampoline and flow rider. There should be some kind of courtesy card for it. Mosquitoes are vampire-like mostly right at dusk. The star class wrist band do not give much benefit if you get it as an additional package at check-in. Lounge 21 breakfast is very limited. I wish I could have been advised not do the upgrade. Was not worth the $45/day per person. Staff should be trained to greet guests when passing by, a simple gesture to salute or a smile goes a long way. Most of the time I would have to greet first to have staff salute.

Everything from the food (across the restaurants) to the pools, beach, fitness and wellness spa was great. The best thing was the service. Shout out to Carlos who was waiting on us at the kids pool and the main pool (sorry didn’t get a chance to say goodbye like promised!) & Nacho our ‘butler’. Great guys and very helpful!

Room wasn’t cleaned to a high standard all the time and noisy neighbours. Other than that no issues.

The staff had great customer service. The amenities were awesome. The spa staff were excellent.

Long wait for check in. We were also not given the room we requested.

First let me say you can’t always believe what you read! I was a skeptical after reading a lot of the reviews, from talking about the food, to the yellow water! This place was fabulous!!! They greeted us from beginning to end, everyone was great! The food was really good, I do wish it was more authentic Mexican food, but still really good! The employees were fabulous, Josie, Jorge, Fernando, and many many others!

The only 2 things I wish we had, were more wash clothes, they only would give us 1 or 2, so make sure you bring your own, and they don’t provide an iron, they have a steamer instead 🥺

All-Inclusive, Great beach, plenty of umbrellas and seats. The staff was super friendly I'd recommend the star package. You get preferred everything! Top-shelf drinks, reservations made for you, and personal assistant throughout the entire stay. BEAUTIFUL resort.

AC was not great in our room, but was taken care of the following morning. Food was 6/7 out of 10.

the staff, cleanliness, and the food

there is line up for everything e.g. line up to get into cafeteria line up to get into a restaurant line up to get a drink from a bar because there no enough bars ,restaurants nor cafeterias