convenient to the airport, clean, staff was great!

seaweed in ocean

resort was well laid out and restaurants all have ocean views. food was excellent; service was great. rooms were very nice and modern.

ocean front swim out rooms are not ocean front; they face the pools and / or bars. there are no ocean front swim out rooms; they should change the descriptions. would be nice if the resort offered a airport hotel shuttle; it doesn’t need to be free but would great if you could arrange it through them.

Beautiful design and luxurious amenities Overall good quality food Amazing rooms and wifi

Poor Hospitality service. You have to tip to get service. Not having 24/7 housekeeping. Beach is too small and shore is not clean. Not swimmable. Italian cuisine was not good compared to other cuisines. Not a party resort not many activities.

The hotel lived up to our expectations. There was a large variety of different eateries which you could book on line if need be. It was also nice to eat the array of food cooked by the pool side.

amazing new year party. very fresh food

expensive cabs to go to a city center ( probably because it is far)

extremely clean and nice property. it looks new and stylish. the pool area is gorgeous. one pool is more for activities and kids, another one quit and for adults.

really good food. the buffet is great. if you don’t like junk food - you will find a lot of options to eat. but if you eat just burgers - you will spend a lot of time in line near carts. every day fresh ceviche, tacos, quesadillas. variety of meat and fish every day. Also if you have a picky little eater - French fries, pasta, sausages for them. 24/7 room service.

my only complaint would be the lack of vegetarian meals at all the restaurants, we didn’t have a great experience at auma we had a late booking and were told when ordering they didn’t have the vegetarian option that was on the menu and the waiter wasn’t to helpful in finding any other option for me to eat.

The resort is very clean and nice. The location is perfect if you want to get away from the nosie and crowd of the hotel zone. Perfect for whole families. They also provide complimentary covid test.

The staff needs more training. Some were very rude. Especially one particular gentleman at the Excursion desk. I know the place is new, but if the customer service was better this place would be even more amazing.

it was awesome hotel! We enjoyed every single moment! food was delicious, friendly stuff, amazing shows! Our best experience in Mexico!

Beach side is very small, so we stayed in the pool all the time. but pool was great!

The property was so clean and modern. it’s located in a very secure location and the road leading to the property is very nice. The workers are so nice and very Efficient. the food at the buffet was so tasty and sleazy fresh menus per day for lunch and dinner. the restaurants were clean and had a very nice ambience. the food tasted so good! The servers were so efficient and the bell boys were really nice. Jorge at the pool bar, Felipe at the pool bar, Paul the bell boy were sooooo nice and made our stay very good.

nothing