The resort was beautiful and maintained well. The food was really good for an all inclusive, the drinks were watered down so I’d suggest getting anything you want on the rocks. The beach wasn’t swimmable due to alligators and high seaweed- the water was dark and muddy/murky. So, if your plan is to swim in the beach, plan to travel elsewhere for beach activities.

I didn’t like that the amenities i.e. the slide, zipline and poolbar didn’t operate from sun up to sun down. The zipline was open from 7am-2pm and the slides and pool bar closed at 6pm. The hours were a huge mystery as they weren’t displayed for guests to find easily.

I enjoyed the security, cleanliness, attention, free drinks and the beach/pool area. They are very organized and very courteous and friendly. Schedule your transportation round trip ahead of time to avoid scammers at the airport. Amstar charges $43 round trip. Covid testing is complimentary and required for trips back into the US. Just make an appointment at the Concierge for results up to 72 hours prior to flight. You can book great packages that include pickup and drop offs. The excursion to Akumal and Yaxmuul Park were spectacular if you love snorkeling and caverns.

It is very far in so if you don't have everything you need or are prepared you can pay hefty overpriced for items in the Sea Shop. The internet connectivity is not that great because one is far off. The view is of post pandemic construction so make sure to ask for poolside views. Walk with lots of singles. The spa is very expensive so get you mani/pedi at your local salon.

it’s a huge property and everyone was nice

some items didn’t work in the room

Service from everyone at the hotel was excellent! Everyone was so pleasant and helpful. Probably the best service we've ever had at a resort!

The only thing we didn't like, which is out of the resort's control is the sargasso issue. They did a great job keeping the beach clean and free of it, but the water had so much of it, it made it hard to enjoy the beach. Beach activities though were fun.

Nice modern resort with great food

The zipline looks amazing but it's only open 11am to 2pm, plus you need trainers (same applies to the climbing wall I think) Also, some restaurants have a dress code and I wasn't aware of that. So basically, more information is needed beforehand about the dress requirements.

Very secure, has two entry points where you have to provide a room number to enter. Spa was very relaxing and they had daily specials for different treatments. Pool and water park are great. They have servers bringing you drinks throughout the day, and there is always someone available to help you move an umbrella or anything else. Water park is great for the kids. Beach is wonderful too, they clear the seaweed every day and have plenty of shade. Staff is great at recruiting you to participate in activities throughout the day and restaurant staff is very attentive. Buffet is great for breakfast but do other restaurants for lunch and dinner. Room is very spacious and housekeeping staff is very attentive. Minibar is restocked everyday and turndown service includes waters on your night stands. They bring a mini Mercado on-site for you to purchase souvenirs and such but expect them to be marked up. Overall a wonderful experience

Everything on site is significantly overpriced. We purchased an Aloe Vera for $22 USD. Do yourself a favor and purchase your excursions on Viator or any other website, because anything onsite is double the price. Also consider renting a car if you’ll be going off site other than for excursions, there is no ride share here and the taxis from the hotel are also overpriced. I would expect items to be marked up due to convenience of it being located onsite, but $22USD for a $2 Aloe Vera is extreme.

Responses provided by 8 year old grandson.....I liked the buffet being open for every meal. It was a perfect distance from the airport. I enjoyed that everything was included.

NA

All inclusive. Beautiful ocean and resort. Nice staff throughout the property. Nice dinning choices. Clean rooms and attentive cleaning staff.

A little pricy, room description not as pictured. Ocean view is partial view, not ocean view. The staff says for ocean view you need to get ocean front. No such room in room choice site.

very nice, new and updated. clean with mostly friendly staff. super nice spa.

nothing to do outside of drink at the pool. lacked more daytime activities. nights had some shows. overall got kind of boring and repetitive. very relaxing though.

Staff is wonderful, the property is very clean, the beach was excellent, the room had a great view.

The quality of the food was not as high as I expected.