Staff was always very nice and taking very well care of guests. The buffet was excellent with lots of different options. Rooms are nice and you never feel too crowded even if the hotel is big. Pools are really nice. We had a small problem with our shower and it was repaired in 15 minutes.

Speciality restaurants are at best average (Italian was bad). We had a suite and our spa was not working. Construction works at the nearby Riu Caribe from 7 to 7 are hard to deal with. it creates a constant noise.

Riu Palace Peninsula is an amazing place with an amazing staff. The beach is great, the amenities is very nice, the entire staff from bellboy to restaurant attendants are amazing. I love the fact that the hotel was immaculant despite hundreds people were staying at the hotel. The property is well kept. I need to give shout out to Andy and Melissa from front desk, very courteous, friendly and delivered an exceptional customer service. Noel, Ansa, Junior, Gael, from Isla Mujeres restaurant were amazing individuals. The chef at Isla Mujeres was awesome, great tasting of salmon, steak and lobster. I will definitely coming back to this hotel. I will try different Riu property in other country...next Riu Montego Bay...

The gym is not 24 hours gym,it closed at 8pm every single day.

I loved the cleanness. The staff and the area. The rooms are super big. We had a corner room so that made our balcony really big as well.

The only downside was the beach, but not a deal breaker. The buffet was just ok. However we did like the restaurants. Another thing was they say you can visit the other Rius but my parents were only able to find one at Riu Cancun. Which that opening only came about last minute. Point is they couldn’t come to ours cause it’s considered “palace” so we had to go to theirs, which was ok cause that beach was way nicer.

My husband and I stayed at the RIU PALACE PENINSULA and our stay was extremely wonderful.I came to Cancun to celebrate my 50th Birthday and even though it rain the whole day for my birthday we I still had an awesome time. We relaxed and we did alot of sight seeing. Next time We come we'll do more things that Cancun has to offer you.

This was a great resort, overall pretty well organized with a lot of activities especially for the kids and good pools/beach access. There were multiple food options which is great. Staff was extremely helpful and pleasant, with good proximity to nearby attractions.

The room's layout wasn't the most comfortable with the split shower/toilet stalls and Jacuzzi in the middle of the room. Food quality was overall ok, with the Italian restaurant being the best of the choices. It also does get pretty crowded during the vacations and standing in line to get into a restaurant isn't really what you want on your time off.

- Beach and see are great, enough sunbeds and clean - Room was big, clean and comfortable - Buffet was great for breakfast and dinner, lots of great seafood - Staff super friendly and always available

- The decorative pillows and couch stunk, time to wash those for sure

I really appreciated how clean they maintained it, especially the bathrooms through out the facility.

my only complaint was the beds, they need to be updated as far as mattresses. and I had requested a king size when we walked in it was 2 bed, so they said we’ll fix it, so they put the 2 beds together which was not comfortable I slept basically on a crack.

Very good food, the pool was excellent, the Italian restaurant was awesome! The buffet for the breakfast was ok, sometimes the green juice was a little bit sour, other than that everything was good.

the green juice from the breakfast buffet I did booked from Booking and I added a new person they quoted me wrong when I get there they charged more.

The staff, the food was excellent. The grounds exceptional.

This was my second time staying there. Last time was 2 years ago. The hotel is starting to show wear and tear. Rooms need maintenance such as paint. The worst part and most disappointing is the unbearable noise from the air conditioning units on the rear of the hotel. You cannot enjoy the balconies on that side of the hotel. And for what you pay, it's something that is unexceptable.

Breakfast was wonderful... Thanks to Tiana for making my family and I feel at home and welcome.... She was so welcoming and attentive.... With staff like Tiana... People will continue to stay at Riu....❤🙏🏽

The entertainment