the property and it’s amenities were good! There could be more food choices, restaurants pretty much have a buffet, pizza and burgers and after you get sick of eating the same thing

the staff, on about 3 or 4 occasions staff gave us wrong or bad information, one point almost costing us a day trip but on another day making us miss our excursion to chitchen itza, they told us to wait at a certain point which was the wrong place and the tour guide left without us. We had to pay $60 to re-arrange and instead of them apologising they told us it was our responsibility and took no ownership over what they told us and never offered us anything as a sign of goodwill.

The rooms exceeded my expectations. The room was very spacious, with a pleasant temperature, a bathroom with a walk in closet, a dining room, kitchen, fridge and balcony. Also, the color of the sea is beautiful.

If you are a person who is sensitive to the way you are spoken to and treated, then this hotel may not be for you. The people in the hotel, except for the bellboys and those at the door, have a very bad attitude; a bad face, they answer badly, and so on. Lastly, the prices of everything in this hotel is way above what you pay in other places in the same area (food, drinks, additional services). Another thing to take into account is that the hotel's beach is very crowded, it does not have the tranquility and space of the private beaches (especially on weekends, as it is visited by local tourists).

Veeery spacious and confortable rooms - Great beach - Hotel staff are very helpful

The hotel is in dire need of renovation. A fresh paint would do wonders for the exterior. Although the rooms seemed to have been renovated not that long ago and were actually pretty nice, there were still parts of the ceiling that were leaking and mold in or next to the bathroom. - If you drink espresso keep in mind that they sell coffee only in the morning, but the espresso is horrendous. There's a Starbucks 20 min away by foot or 5 min with the R bus that runs across the hotel area.

We got upgraded to a large ambassador apartment that had vintage style furniture which did not look like in pictures but was well maintained. The hotel facilities are nice, restaurants, large pool, hot tub, beach chairs and umbrellas, volley court and balls, sand toys, playground. Next to the hotel they have an aqua park that was good. They also have a small market in the hotel. The hotel offers buffet breakfast, lunch and dinner with good food for a good price. Most things at the hotel are free for kids 6 and younger and half price for kids up to 12 years of age.

Nothing I did not like. I suggest the hotel to add two pieces of information as part of their check in process. Inform guests at check in about the offered meal plan. The hotel has an offer where one can buy 10 buffet meals at a time. This reduces the cost by 20%. We learned about it from some friends traveling with us after spending full price for first day meal. Inform guests that the gift shop offers money exchange. I learned about it in the last days of our stay. The rate is ok given one gets also convenience. We paid in US dollars at worse rates when buying stuff outside the hotel because of not changing money. I would have used the hotel gift shop more to exchange money.

Nice comfortable room with cooking facilities, the swimming pool is really nice. There are daily events at the pool which may or may not be for everyone. Would be great with kids. Kitchen facilities are great as there are no cheap eat options nearby. The R1 local bus stop is right outside the property very easy to get in and out of the downtown area to get out of the tourist bubble.

We had very big appartement with litchen (Studio). In the bedroom there is a queen size bed, in the living room there is another bed, for 1-2 persons. The kitchen is equiped with basic things. Good Internet. Secured parking. There is a small supermarket by the lobby. Breakfast is 15 usd per person but we did not used it. Nice wide beach, clean with a lot of chairs and ambrellas.

The sea on the beach is very shallow, not for swimming, just sit in the water or good for small children.

The beach área, clean hotel, nice building

The over price I had to pay at the last minute for a 14 Yeats old minor they should tell everybody minors older than 11 or 12 pay extra, that made my budget short at last minute

The room was really clean and spacious. Appreciated the murphy bed so that the kids didn't have to share the other double bed. Lots of things to make the kitchen usable. Private balcony with furniture to sit. The staff responded right away when the frig was leaking. The restaurant was on-site, and the Mexican food, especially the soups, was good. Happy to have the fresh fruits. The beach was right there and lovely. Nice to have places to sit on the beach all set up. Really thankful for the little grocery convenience store in the hotel. Otherwise, we were walking a mile round trip to buy "conveniences."

The pizza at the restaurant was so-so at best. The pool was crowded and so was the anticipated seating on the beach. The furnishings in the room could have used updating. TVs were small by today's standards.

Great location

Dated rooms and bad food at the resort

Breakfast was great. We opted for buffet style and there was a great selection of pre-made dishes as well as freshly cooked omelets and waffles) . We also used laundry service. It was an increadible value for money for 100 peso we've managed to do 2kg of laundry. It was done in few hours and packaged neatly! the best 100 pesos we've spent in 2 weeks in Mexico

However we also ate twice an evening meal and it was disappointment. First night we had pizzas. They were from pre-made base and very very dry. 2nd night we've chosen dishes from a la cart menu - not great. we also ordered a shot of mezcal and waiter brought us the most expensive charging nearly £10 for 50ml. This was not communicated to us but just added to the bill. We thought this was very cheeky and not professional. Felt like we were ripped off