Loved the food! The butlers were very helpful with the preferred guests. The preferred lounge was also great!

Buffet wasn't open for dinner, just breakfast and lunch.

New, updated, eco friendly, comfortable, staff very friendly

Staff offered a facial add-on to my massage which I agreed to because she said it was only 10 minutes longer. Was not transparent that the 10 minute add-on would be that expensive- and extra $200!

Review for Secrets Playa Blanca I recently had the pleasure of staying at Secrets Playa Blanca, and it exceeded all expectations! From the moment we arrived, the service was outstanding. The staff went above and beyond to make us feel welcomed and special throughout our stay. Every request was met with a smile and handled promptly, making us feel truly pampered. One of the highlights of our trip was our visit to the spa for a couples massage and hydrotherapy experience. The spa was tranquil and beautifully designed, creating a calming escape within the resort. Our massage therapists were incredibly skilled, leaving us both feeling completely relaxed and rejuvenated. The hydrotherapy circuit was equally luxurious, with soothing water treatments that felt like a perfect addition to the experience. It was such a memorable way to unwind together, and we’d highly recommend it for any couple visiting the resort. The rooms were very spacious and beautiful, with decor that felt luxurious and high-end. It’s clear that a lot of thought went into every detail, creating an ambiance that was both stylish and comfortable. We stayed in the preferred section of the resort and loved the added touches, including a hot tub on the balcony—such a perfect spot to unwind and enjoy the views. The resort’s restaurants were fantastic, with a variety of options that catered to every palate. Each meal was a treat, with fresh ingredients and beautifully presented dishes. Whether we were dining at the gourmet French restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent. The grounds of the resort were stunning, meticulously maintained with lush landscaping, and felt like an oasis. We especially loved the peaceful, beautifully landscaped pathways and vibrant flowers throughout. Whether lounging by the pool or strolling along the beach, the views were picture-perfect at every turn.

Would love to see daily special poolside lunches like their property in Maroma.

I stayed at Secrets Playa Blanca Costa Mujeres from March 10th to 11th, and I cannot say enough about how beautiful the property was, how exquisite the rooms were, and how attentive, excellent, and professional the staff was. The spa was absolutely amazing – the best I've experienced across all Secrets locations. I've been a loyal guest since 2015, visiting top locations including Secrets Cap Cana, Secrets Akumal, Secrets Maroma, and Secrets Playa Mujeres. Secrets Playa Blanca is now, by far, my top favorite Secrets and the best of them all! The food was excellent! Another level and my stay in the Preferred Club Ocean View was simply spectacular. Shoutout to the pool concierge, Anuar, for his attentiveness, amazing pool bed/cabana setup, and even fixing my sunglasses – they were missing pieces, and he repaired them for me! Also, kudos to the Preferred Club Manager, Omar Gutierrez , for his exceptional and professional service. When I left the property, he was super professional and courteous , asking about my stay, if there were any issues, and giving me his contact information for my next visit. I loved the property so much that I decided to come back at the end of May for five days for my birthday! Secrets Playa Blanca is a paradise!

Loved everything.

Beautiful, new, clean property! The rooms are spacious and gorgeous. Tons of beautiful outdoor seating areas. Live music daily. Activities available from yoga to volleyball, etc. Staff tries really hard to accommodate all requests!

We had 4 rooms. 2 had air conditioning issues that were resolved after few attempts. One room, had a leak from ceiling, occasional drip. There is no buffet for dinners, which is okay, however the restaurants all have dress code (men must wear pants vs shorts) for inside dining and since there are no reservations at restaurants anything after 6:30pm is await 15-45min especially for a group of 6. Mosquitos on property, maybe there is a way to treat it. Beach service is fair. There is a bar where one can get drinks. There are no towels at the beach or designated place where one can get them until you find a person who can bring you one. Yoga is popular at 8am and 9am on the beach, so the platform for yoga needs to be bigger or it gets very crowded with people every morning:)

I really enjoyed my stay here. This particular resort was just built in 2024, so it was brand new and beautiful. I really loved the rooms and they had great food selections. I also liked that we were directly on the beach and had access to it.

I did not like the constant pressure of some of the staff "pushing" you to attend the time share like presentation. Me and my spouse gave it a try and they were very pushy when you said "no". Took over 3 h and it was time we could have spent on our vacation.

Everything about the property was luxurious and amazing: location remote and secluded, hotel facilities, amenities and, mainly, the staff! They could not have been more attentive, delivered any request with a smile and "my pleasure", they were always at hand to assist and did that in style, cracking a joke or two, always putting a smile on our faces. We have enjoyed this place so much so that we are already planning our next trip - absolutely recommend it!

While I enjoyed the top notch dining options at the hotel, I would have loved to have a low key option, where you can turn up in shorts and flip flops and the menus weren't so complicated, something simple and traditional Mexican. I suspect, that option would have been available at the El Patio (I believe it's called), where food available at buffet service presumably, but that was closed for dinner during our stay.

I liked the fact that the property was well appointed and that the preferred rooms had separate facilities which it should since you paid for a higher price. I loved the special dinners because it offered a more private and intimate celebration. Our sommelier, Victor was wonderful as well as Chef Manuel who helped prepare for us a wonderful dinner. I also like to commend those who waited on us Eduardo and Brian. I also wanted to commend Jonathan who helped fix our dinner arrangements

I did not like a couple of things 1. The water had a smell and it was yellowish when we placed filled the bath. This is for preferred ocean front rooms. I assume its the same for all. 2. The transport guy from Amstar, seemed nice but he was visibly becoming irritable and seemed disingenuous when we were looking for our added transport back to the airport. 3. Gym was not yet functioning. Restaurants were a bit slow and strict dress code for the French restaurant, which some people may be unprepared for since you are going to the beach/resort and resort wear is what you bring.

This was by far the best All Inclusive hotel I’ve ever stayed in! It exceeded our expectations massively and despite the place not being fully open yet we didn’t feel the need for anything more! The staff were extremely attentive and helpful. We had booked a Preferred Club room and I cannot recommend it enough. Our butler Fonsi made sure we have the most exceptional stay and the bar staff especially Jarib were all helpful and quick.

Nothing, everything was perfect

The staff and the food were great. Our room was clean and very beautiful. The bed was comfortable. The staff at the restaurants were very polite and attentive. We didn't get to try the Asian restaurant. Breakfast was great every morning, as well as room service.

There were a lot of mosquitoes. Mosquito repellant was provided. The $32 ATM fee is very overpriced.