The rooms definitely look better in pictures than in reality, the walls are rather dirty but everything was relatively working so for one night it was ok. I think you get what you pay for in this price range.

The location was very strange, in centre, easy to walk to the sea side but there was no bar / restaurant / place to buy beer at all, we were walking around without being able to find anything open where to eat. Also far from ADO bus, we had to take taxi for 50 pesos. Walls are thin, we heard everything from the room next to as well as when people being noisy outside their rooms.

I love the family room and the elevator. The room was quiet and we sleep very good. The front desk was bilingual and very friendly. The atmosphere was welcoming. The rooms had television, comfortable beds and seating arrangements.

The room needed a refrigerator. We found hair on the floor. Please ensure that the cleaners double check the rooms. The hot and cold shower was not working in the morning. The pool had some dead flies and leaves. Please clean it more often. Thanks

all the staff were really friendly and helpful. my room was cleaned daily. the location was good .Overall I had a very pleasant stay. I have booked another night on my way back up north in a couple of weeks.

The restraint was a bit hit and miss on service but the food was delicious.

Good location in the center of Chetumal, good value for money, and a very spacious room. Staff were reliable and friendly.

Nothing in particular to criticize. The room was a bit bare-bones but completely reasonable at this price .

we were just passing through on the way to Belize so it was a quick stop and we arrived pretty late (11pm) but the staff at the hotel were amazing, so friendly and helpful and there was a restaurant attached to the hotel where we got brekkie. our room was massive with 2 double beds and a big spacious bathroom. was very clean

trip was too short so didn’t really see anywhere we didn’t like

Large room, great king size bed, excellent wifi, wonderful location, good hot water, 24 hour desk and a tv that actually works...its a real hotel close to everything in chetumal

Other guests can be noisy, but I was there during Semana Santa

The hotel has improved it's facilities from last time I stayed there. I would recommend them. Rooms are spacious and clean. The restaurant staff is very nice and the food is good.

The rooms aren't sound proof and the front desk/receptionist could be more helpful and attentive. Other than that the experience is good.

The staff was able to speak English. The location and parking was fine.

The electronic key didn't work the 2nd day. Was a quick turnaround at the front desk but just a little inconvenience since we were tired and just wanted to rest

Room Spacious Clean Staff Friendly polite Location Central walking distance ti all attractions. Value excelente

Be warned of small pool next ti steps of restaurant Restaurant card terminal faulty.

The room is clean and the staff are all very nice.

The wall must be very thin that I can hear noise from the room on the other side of it.