We had the privilege of being the first guests at this lovely resort on the lagoon (right on the Cenote) on the day it opened. We had a very warm welcome from the incredibly friendly staff with a personal touch. Our room was spacious, meticulously clean and designed beautifully in every detail. The view of the lake across the heated infinity pool was unbeatable though. The restaurant view and the food are wonderful. If you want a prime location and a relaxing stay in a beautiful environment with friendly people, then this is the place.

Having to leave….

The location is truly amazing, as well as the facilities and service they offer. The view right on the Cenote and the lagoon is just perfect! The staff is very welcoming and helpful. Would have been great to stay one or two nights more during our trip, to enjoy the hotel more as well as Bacalar.

Two small notes: the food was ok, nothing bad but fairly average for the quality of the structure; also, the rooms and the general vibe of some areas is a bit impersonal, resembles at times a business hotel.

New hotel with amazing views of the lagoon, really nice restaurant and great service. Really recommend it if you want to relax and enjoy a peaceful weekend

Loved everything - but I would’ve been great if they had paddle boards or kayaks at the hotel (no big issue as the hotel nearby rents plenty of them but it would be nice to have them right there)

The most beautiful spot overlooking the water. Wonderful facilities to swim in their heated pool and in the lake. Excellent shower, towels, pillows, bed. Best of all , all the employees were more than lovely - personable and helpful. Easy to park and close to the lively town of Bacalar. The restaurant has a gorgeous view overlooking the water - romantic place to watch the sunset. Very clean.

This is one of the best hotels I've ever stayed in. The service and ambience were both TOP NOTCH. The views were surreal. Can't say enough good things about Viri, Betza, Jessy & Vicente. They made my stay very comfortable. Would 100% recommend this hotel to anyone.

Staff is attentive and courteous. The hotel is amazing, very clean, beautiful And our room was superb. A/C was excellent, and WiFi is very reliable. food is excellent.

All was exceptional.

Great, friendly and attentive staff. Good location. Parking. Clean and comfortable room with necessary ammenities that are good quality.

Restaurant could have better vegan food. Our vegan option was not worth the value considering the cost.

The hotel is beautiful with direct access to the lagoon. Stunning at night and infinite pool with a view was a treat. Staff were helpful and polite.

Everything

Hurricane Beryl

I highly recommend this hotel.The staff are very friendly. The property amazing . The rooms are very modern.