Very clean and well maintained. Staff was always cleaning something and the effort really showed. Newer updated hotel so it was very comfortable. Proximity to the beach was amazing. All of the staff super pleasant. The activity coordinators were super fun and especially nice to our small child. Shout out to Paola who did really cool arts and crafts and activities with the kids. The wait staff was really curtious and always made sure you had everything you needed. Not all speak English but you can find someone who does. Beach right in front of hotel very convenient however there was always a mariachi band playing outside so it was loud not very relaxing.

We would have liked a mini fridge in the room and a jacuzzi would be amazing at this property

The property is close to everything, it has an ocean view from our room, it has 3 pool you can choose to go, & ocean view restaurant while you are eating:)

We requested a room cleaning service in the receptionist area while we were out for 4 hrs (10am- 2 pm) but when we got back it still hasn’t been done. I’m not sure where the communication fail or the time frame for them to clean it. Bottom line it didn’t get clean. Later we saw the cleaning lady & just requested to fill our coffee stuff & new towels.

The hotel was new and clean. There was a cute coffee shop on site, and the service overall was friendly and helpful throughout the hotel. The location was perfect- right on the beach and within walking distance to multiple great restaurants and bars with an Oxxo (convenice store) just across the street and down a bit. There was an adults only infinity pool with a beautiful view of the ocean.

It was definitely a little busier and noisier than we thought it would be. As a family-friendly resort, there was a lot going on in the pool area and on the beach. Also, the Banda music was pretty loud and often from noon until after dark, with multiple bands competing for attention in front of the hotel. The music is great and definitely grew on us, but could be a bit much at times.

It was nice clean and new

They had no towels in the rooms. They kept on telling us that the laundry was behind and could not keep up with towel demand therefore there were no more clean towels.

The variety of food options in the buffet were great, I didn't feel bored of the food and there was always something for the kids. I love how close the beach is and that there was service on the beach.

The amenities (pool + gym) were fairly small, but luckily we were there when it wasn't too busy so it didn't feel crowded. The activities were the same everyday and start times were inconsistent so that was a bit difficult to plan for. The kids club was just a small room with a TV and some toys which wasn't staffed most times we went by it throughout the day. Luckily for us our kids loved being in the pool or on the beach, but if you are hoping for a real "kids club" experience you won't get it here.

The rooms were pristine and the beds super comfortable. The staff was incredible and attentive. Having breakfast in front of the beach was amazing! The hotel has three separate pools, one for children, one for families, and one for adults, which works out perfectly. The location of the hotel was wonderful and had restaurants and shops at a walking distance.

Unlike breakfast, the service at lunch time was not ideal. There weren't a lot of guests in the restaurant and they still took a while to get our meals to us, which were lacking in quality. They list a fitness center as part of the amenities but be aware that it's only one treadmill, one elliptical, one recumbent bike, a dumbbell rack and a floor area, so it only manages to fit 6 guests at most.

Has an amazing location and the sea view is really beautiful

The waiters outside of the restaurant was not kind. They were also slow to take our orders. There was one guy that always be there his name is Charlie. Such a good dude, he showed us his drawings and stuff. Also is a familiar hotel, there were a lot of kids running and is really noisy, so if you want something more peaceful this is not your place.

EVERYTHING 😎

I didn't like how loud the music was at the pool and the bands that played even louder on the beach. At one point, there were 2 bands on the beach playing and the music at the pool at the same time. IT WAS HELL!!! I understand there is no control on the beach, but turning down the music or off at the pool would have helped

We had an ocean view room and the view was amazing. The staff was always ready to help with whatever need we had. I wish the weather was warmer for us to use the pool, it looked amazing, especially for kids, it reminded me of the Great Wolf Lodge and it very close to one like we had on the cruise ship we went on.

I would of liked to had a small refrigerator and maybe a microwave. The worst was the A/C, don't get me wrong it works good but the lowest it can be set is 22 C. which is about 72 F., not cool enough for me to sleep. We opened the balcony door and slept to the ocean sounds all night, actually kind of cool (I have tinnitus) but it kept the room 20 C. - 68 F. or less. 22 C. may be cool enough for a lot of people, but myself, I would not want to stay there in warm weather.

New property and very clean

No English television channels. Only 1 very noisy restaurant. Mariachi band played every day on the beach from 1:00pm to 7:00pm. There are many stairs to get up into the hotel. Anyone with mobility issues should look elsewhere.