This hotel was a pleasant surprise! It had like an abandoned feel so I felt like I was in a movie or something. The hotel is very pretty when you walk in, the staff are super nice and they have a restaurant, a coffee shop that serves Starbucks drinks, a nice pool, a spa, a rooftop area. I really was surprised because it looked like a small hotel but it wasn’t! Our room was so comfortable, the bed was amazing which was exactly what we needed. They greeted us with some towel swans, rose petals, and a delicious chocolate and raspberry mousse as they knew we were honeymooners. The hotel was quiet and lovely. We would definitely stay there again.

I love walking so to me the hotel wasn’t far but compared to others where we have stayed it is a little far from Paseo Montejo and downtown. Other than that, it’s perfect!

The staff was amazing, very helpful and polite. We had to extend our stay two times and the front desk staff (specially Julianna) was patient and gave us the flexibility to confirm our stay extension to the last minute. The rooms are comfortable, clean and have toiletries. We had breakfast at Wyndham Merida restaurant ant it was delicious. Added bonus: there is a Starbucks inside. The hotel is a renovated old masion so it is beautiful. The location was excellent, only a few minutes from Centro Historico and Paseo Montejo. I would go back to this hotel.

Very lovely lobby and entrance. Nice restaurant. Excellent food.

The service was slightly inattentive. The air condition wasn’t functioning well. Had to be changed to another room. The first room had a tub much too difficult for my elderly mother to climb into.

The rooms are spacious and the staff is amazing. Starbucks on-site but doesn’t have all drink selections but I didn’t mind because they have a few of the drinks I love.

The room I got this night had an old smell to it. But that didn’t stop me from rebooking with them a few days later. Because they fixed the issue.

A well repurposed casona into a hotel. Rooms are spacious and clean. The location is great and service was good. Breakfast at the restaurant and the cafe are excellent.

All good.

Nice clean room with comfortable beds. Lovely pool.

The location is not great for food (though there are a few good places), and the hotel restaurant was not open. They offered breakfast at the tiny Starbucks on site. Pool is supposed to close at 9 but staff allowed people to hang out poolside playing loud music til 11 or midnight. Not much fun if your were trying to sleep poolside.

All the above! Thank you!

Very comfortable stay. The hotel was clean environment attractive. Staff Very friendly and accommodating. Stayed 21 days will stay again. Accessible to many local attractions. Thanks for a wonderful stay!

The staff was very friendly and helpful. The hotel was very clean and met our needs very well.

Room was exceptional. Small hotel in a quiet location. Bed was comfortable and bathroom very clean and modern. Tremendous value for the accommodation.

Restaurant was average at best and no bar. Minor inconvenience with other choices close by.

Comfortable room but no minibar - totally needed in such a warm spot. Friendly staff who let us check in early.

no minibar, some fungi in shower.