Everything was ok!

The staff were not particularly friendly and, unfortunately, lacked professionalism. They insisted I pay for my stay in advance using an unfamiliar, external link, which felt insecure and made me uncomfortable. Even though I had already secured the booking with my credit card, there was no clear communication that full payment was mandatory in advance to keep the reservation, despite receiving confirmation from Booking.com. This confusing approach contradicts the convenience I expect when using Booking.com, where I rely on a straightforward booking process without the need for repeated, uncomfortable interactions or unexpected payment links.

Hotel was excellent. Rooms really good standard and very clean. We were licky to have a room at the back of the hotel facing the Twiskje which made it even better. Air conditioning in the room was great and easy to regulate. Used the Sauna, steam room and pool in the fitness centre which is on the top floor which was excellent. We ate at the restaurant on one evening and had lunch at the bistro/cafe. The food was really good standard, decent portions and value for money. Staff excellent. Very helpful. The hotel also has a shuttle service which you take to the north ferry terminal where you can easily get to the Centraal station side. Enjoyed a very relaxing few days.

It was parking availability right in front. Also, an amazing restaurant, the food was 10 out of 10 and I promised it was very affordable. And a casino 🎰 inside, too. Also an indoor pool and a gym, rooms with a balcony. I was very satisfied and impressed. And a little store with 24-hour availability where you can get anything you may have forgotten or need.

The hotel location is 20 minutes out of the city. They do have a shuttle service, but its like minutes to walk to from the hotel 🏨. And I would not Recommed to order a taxi ever. Please order an Uber. And don't try to leave around 17:00 -17:30 to get to the city since the bridge will be blocked for at least 30 minutes.

The hotel is really good one, very clean and quite with nice rooms. Has a suttle that takes you to the ferry for 2.5 € that that's something good except that it doesn't go all the time. The rooms are very good big with very nice bathroom having separate shower and bath and also the WC was in a separate room.

The staff when arriving wasn't very good and not helpfull. They didn't told us about the shuttle so we had to hire a taxi for 25 € when they had a transport for 2.5 € going to the same place. In general the amability of the staff is horrible not helping at all in our needs. This is a 4 stars hotel that costs nearly 300 € per night i think they should treat us lots much better. The breakfast at 18.5€ was nothing exceptional , had to fight to get an omelette done as i'm alergic to lactose and the cooker was there didn't want to do it after 15 minutes chat he agreed. Also non vegan meal and non alergic information in any of them products.

Exceptional hotel, huge spacious rooms with great amenities and separate toilet and bathroom, excellent breakfast, very friendly staff always willing to help. Large free parking lot (partially indoor and partially outdoor - great for rainy days), with elevator taking us directly from the indoor parking to our floor. An indoor pool, sauna and gym.

The location is good only if you have a car.

The room was very nice, beautiful view, comfortable, also the hotel has pool, casino, spa and gym which is great.

If you are arachnophobic like me don't book a room with balcony since they never pesticide the balcony. There were 5 HUGE spiders like the size of the pall of my hand and of course they just show up when it gets dark, so my husband and I avoided going there, since they were on the seat, it was creapy and visible big webs and spiders in most balconies. I'm sure the hotel won't pesticide or tell the housekeeping to deal with it. So good luck and ignore my bad review.

Comfortable hotel, great lobby and restaurant. Good coffee in rooms, view from higher floors is great. Free parking is a big bonus. Cycling trails directly from hotel. Balconies for some fresh air

Beds and pillows could be more comfy. Location is far from central, you should have a car ideally. Alternatively, you can cycle to the ferry, then take this over. Alternatively, 17 minute walk to a bus stop.

Exactly the standard I expected

It could have been clearer about distances or transport options to get to the hotel from Centraal. Also some more vegan breakfast options would be good. Booking.com could make it clearer about the hotel handling payments. I thought Booking.com handled everything so I was hesitant about being contacted for payments directly.

The hotel was always kept clean. The helpfulness, politeness, knowledge, and service of all of the staff was excellent. The temperature and cleanliness of the pool was great. The room and bathroom were a good size and the bed was comfortable. The daily cleaning service was done very well. The provisions within the room were of the good standard I'd expect for such a hotel.

The telephone within the room did not allow for external or international calls. Milk for teas/coffees were only provided on the first day. There was not a great deal of variety of fruits for breakfast. I was surprised that the breakfast fare did not provide beans or tomatos, or mushrooms. The location meant you needed to have a car or pay for taxis.

Nice room and restaurant staff was very helpful in given the several food choices and customize the food to your personal preferences (in our experience no bacon and no mushroom)

Nothing our overall personal experiences we encounter was good