Reception staff were excellent and went above normal duties to help with difficulties we had unrelated to our stay. Lucy was particularly helpful and should be commended for her friendliness, expertise and communication skills. The breakfast was outstanding. The hotel and it’s grounds were beautiful.

We were very impressed with the spa facilities but encountered problems when using the outdoor thermal pools. A group of young men gained access through the broken security gate or jumped over the barriers and entered the pools. When we politely asked them to leave they were abusive and swore at us. Several times we alerted the staff In reception but, despite being spoken with, the young men returned. Because the telephone was not working in the spa we had to go to reception in our gowns. We appreciate the hotel’s generosity in allowing local youngsters access to the outdoor pool but feel, as did our fellow guests, that access should be monitored as there were times we were deterred from using the facility because of the behaviour of the groups of young people there.

I was traveling with a four year old, so from that perspective I can say the following: By the reception there’s a playroom for 0-4 year olds (with two comfy chairs for the adults!) which was highly appreciated. There was also an activity room a few floors down for older kids (ping pong table etc). The indoor pool was great! The spa had a quiet section that was separate from the pool, I really liked this as it made me comfortable bringing my kid to the pool without being a nuisance to others. Great breakfast for both kids and adults! The restaurant also had a decent kids menu for dinner. Great outdoor area to let your kids run around (also with mini golf). Really nice and helpful staff.

It would have been helpful with a bit more written information (like are there pool towels or do I need to bring my own from my room?) and clearer signs (like how do I access the outside pool?) but these are minor details in an overall great experience.

We love the amenities of the hotel, their indoor and outdoor pools, the gym, the accessible bar & restaurant in the hotel and the kids room that is open until 9pm. The breakfast buffet was appetizing & there are lots of options. The staff in the restaurant were accomodating.

No aircondition.. & Unlike the staff in Scandic Hafjell, Scandic Lillehammer staff at the reception were unwelcoming. When inquiring about where the breakfast buffet will be located, the staff assigned were laughing, what was funny about the question? if they are working in behalf of the regular staff for summer, they need to be adequately trained. The hotel cards were not working on the second day which was weird, and even if I paid for extension hours on the last day, the housekeeper knocked on our door for checked out, when i explained that we paid until 4pm she said she wasn’t informed. Miscommunication perhaps? This needs modification or address the problem to the staff assigned to avoid recurrence of the issue.

Breakfast was amazing! They also changed the hours for Saturday breakfast (making it available super early!) to accommodate big army of skiers participating in Birkebainerrennet ski race. Big kudos for that! Staff was very welcoming and responsive. Facilities were great. The SPA was awesome! I will return.

Nothing really from housekeeping perspective. The location is less competitive than other hotels closer to the town center. But that is a different story. And for us it actually was very convenient to be closer to the Hakon Hall.

Lovely stay in perfect nature surroundings in Lillehammer spa hotel! We loved the room with bathtub, the peace and quiet in the room and in the hotel., and the wonderful spa and pool areas. We also had dinners in the restaurant with very good service and had a gift in the room as it was my birthday! Thanks to this, it felt like being in a luxury retreat, at the very best of winter with all white garden and sunny days.

Coffee maker in our room

Superb breakfast. The location and surroundings are beautiful. Particularly good gym and pool areas.

The interiors could perhaps use an upgrade/modernisation, new paint etc, but it is so minor that it does not retract from the overall impression in any significant way. This hotel is in my opinion the best in Lillehammer.

We liked that it is a big place, with a nice and warm indoor pool and a snack shop given that it is a bit far from the town center and any grocery shop. The breakfast buffet is also quite good.

It is a bit far from the train station and the city center, but near the walking trails

- Great staff - Good Location - i like the busy hotels - variety of breakfast - Cleanliness - kids play area - Indoor/Outdoor swimming pools - Free parking

- Far washing machine area - the hotel was like a maze but its fine you will get used to it

The spa facilities were incredibly relaxing and only a small extra charge. We paid for dinner which was also great and the free breakfast was perfect.

It was very hot in our room so we had to have the windows open all night. No other way to make the room cooler.

excellent rooms and a great buffet, nice park and nice outdoor pool, very helpful and really fruendlx staff, efficient and very prof. work by helpful staff at the frontdesk. Kudos for a separated glutenfree buffet edge!

nothing to complain about!