Staff were friendly The family was room comfortable and spacious to my liking..hot and cold water was great.

The toilet bowl both common and mastsr bedroom not great when flushing you have to wait a while..the common toilet was fix by staff.. did not make a fuss for the master bedroom as common toilet was flushing ok..the Hotel itself needed some work done..but i understand due to poor business during pandimic..there is an offy smell along the corridor..like mould?? Master bedroom bath ceiling paint is coming off..small things like taps are not clean..needs stainless steel spray for scrubbing in order to shine Inclusive bfast was ok ..no buffet..no free shuttle bus to the airport but it was ok.. All in all the plus side ..close to the airport and staff were nice.. Hopefully will have some improvement in the near future..i will definitly come back with my family from the UK.

Great location for what we needed, to be close to family. Staff friendly and attentive. pool was nice, good for family's.

The rooms and hotel in places were in need of a bit attention, and Eating in the restaurant although the food and service was good, we found it slow at Breakfast and dinner.

We been to different hotels in Philippines and all their beds and pillows were rock hard. No toilet seats. We were glad that this hotel got the comfy soft bed and pillows,working a.c., toilet seats, spacious room, cater to American like us.

The hotel building and swimming pool is definitely dated and needs major TLC. Need better breakfast selections that's included in the hotel pckg.

The hotel was great & the staff were very helpful. Will be staying again but will pay a bit extra & have one of the higer up rooms.

The only issues were it is very close to a main road & night club so ut can be very load in the evening & there are some building work that starts at 6 in the morning. When I stay again I am going to pay a bit extra & get one of the higher up rooms.

Very convenience. They only concerned I have was the noise from the passers by vehicles since it’s right on the Main Street. The staff are all nice and they helped us all the way thru what we need and stuff.

Noise from the passers bye vechiles- building is just right around the main road.

The staff and specially the Manager was very accommodating which is really made our stay wonderful. I wish the breakfast is buffet style. Over all our stay for 4 nights was amazing. Thank you for all the staff and to the Crown Regency Mactan location.

I wish the love seat in our room was functional.

Buffet was set meals, should be clear on booking.com that it is not a buffet for breakfast Besides the breakfast everything was good 👍

Great location, if you need to be close to the airport. Staff was very friendly and the room was big and clean. Very comfortable bed and beautiful bathroom. We decided to book another day after we transit back from Palawan.

Everything is great.

I like the spacious bed--twin size bed, both are queen size. Although the adverts says that the room is good for 2, it seems that the room is good for four.

The place needs upgrading with the decorations. The interior used marbles which does not deplete as years pass by but there are other amenities that needs upgrading such as the lift, shower heads, and the kitchen area in the rooms.

Modern hotel with helpful and friendly front desk staff, Rooms are clean, spacious with great amenities. Nice shower with good water pressure and temperature Wifi is good