. Professional and Courteous Staff: The staff at the property displayed exceptional professionalism and courtesy. Their warm and welcoming demeanor created a positive first impression and made me feel valued throughout my stay. 2. Effective Communication: The staff were excellent communicators. They listened actively to my needs and responded promptly, ensuring that any requests or inquiries were handled efficiently. 3. Problem Resolution: When I encountered a minor issue during my stay, the staff addressed it quickly and effectively. Their ability to resolve problems with ease and professionalism reflected the high level of service the property offers.

Nothing

Breakfast was amazing, but we regretted a bit that we booked half-board, as the a la carte menu seemed much better. That said, dinner was still good. We had two rooms next to each other, one of them was very spacious, the other not so much. Views from the terrace were beautiful. We really enjoyed the local beer selection in the bar and also the special winter warming drinks.

The bathrooms are just not practical whatsoever. There's glass wall around them and the curtains don't cover both sides, so it means you have to leave the room and use the public bathrooms if you want some privacy and that's just ridiculous. In the smaller room, there was only a bath tub and no showerhead, so the only option was taking a bath every day.

Wonderful location with picturesque views over the Tatry mountains. Modern hotel. Super-friendly and helpful staff. Cleanliness in general and in the room in particular. Comfortable bed. Good facilities in the room (tea kettle, hair dryer, TV, freeze, safe, wardrobe). Exceptional breakfast with vast choice.

In the spa area, settings for the saunas could have been revised - one of them (which was meant to be humid) appeared too hot, whereas the one (which was supposed to be dry) was too cold. Other than that, nothing more to complain really.

We had chosen a room with the mountains view and... the view was terrific! A bonus: excellent mountains view also directly from the whole (I mean it ;-) bathroom due to a glass-wall. Friendly staff, every single person, with our special, warm cheers to the Chef :-). Great food (I am deeply sorry for those on a strict diet ;-) and drinks. Perfect location for hiking /mountain trips as well as for those more lazy (as we were) who would prefer to visit by car a bit more remote but far less demanding tourist attractions, like Bania in Białka Tatrzańska through Gorący Potok to Termy Chochołowskie.

We have stayed for 5 days and I cannot recall anything that could be put as a negative, really :-)

Location is away from the crowds and traffic jams of Zakopane center.The hotel is surrounded by pine forests and fields. Tatra mountains are visible from the hotel.The staff are friendly and helpful. Spa treatments are diverse and good quality , furthermore there are sauna and steam bad. The alakart restaurant offers variety of food and the duck dish we ate in the restaurant was the best one we ever had! There is also private parking equipped with safety cameras.

The staff spoke english, location is wonderful (hotel rooms offer excellent views to the mountains, but the hotel is still located in the village so its easy to get around). The restaurant offers amazing food, breakfast was absolutely delicious. Dogs are welcome for a fee. We very much enjoyed our stay and would definitely recommend this place. Spa was also nice (sauna and steam room)

We found easily the hotel during heavy snowing. Parking was perfect in front of the entrance. Our room was big enough for two person. The view was far better as we expected. The meal was complete with local specialities (e.g. onion filled pancake, pickled mushrooms or smoked fish). Excellent accommodation! I would like to emphasize that this is a very calm, quiet place, away from all the noise.

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A great hotel in a stunning location, there are a variety of spa and massage treatments and the breakfast is rich and very tasty. The staff is really nice and kind, the hotel is not far from Zakopane, very close to hiking trails in nature reserves in the area. Highly recommended for those looking for peace and a place to relax in front of a stunning view of the Tatras.

The hotel was exceptional. It should be a five star hotel!. The spa treatments were beautiful and well priced. The Sauna and steam room as well as the “chill out” area were amazing. Breakfast had a good variety and we also ate dinner at the restaurant which was delicious. All staff were friendly and gave us discounts for using the hotels facilities spa and drinks etc. They also helped us with finding a nearby ski resort. This hotel needs to be more recognised !

Nothing everything was perfect ! Service, facilities, view and room!! We will definitely be staying again !

If you’re looking for a quiet place with stunning views of Tatra Mountains then Hotel Kopieniec Fizjo-Med & Spa is an excellent choice. Tranquility at its best with views to die for! Take advantage of wonderful SPA treatments. Professional and friendly therapists will help you to choose the best treatments that suit your needs. Hot stone massage was truly healing, hydro massage bath with salts and rose petals made me feel like a goddess and Sushi Ceremony made my skin look fresh and radiant. I wish I could stay longer …

See through bathroom. I travelled on my own so it didn’t bother me that much though. Mirror like glass would be a cool choice for the bathroom.