This is our first visit to Madeira and it went beyond our expectations. The hotel staff were very friendly and helpful from the start, from the receptionist to the hotel staff, caterers, waiters, waitresses, cleaners alike. The location of the hotel was just what we wanted, not too busy and a good range of restaurants within walking distance. The hotel restaurant offers excellent food but a good idea to book a reservation. Our room was located on the ground floor with a balcony overlooking Camara de Lobos bay. It had a large bed, excellent shower, room enough for clothes, (if you have long dresses they won't hang up as the wardrobe has two shelves lower down, I hung mine in the bathroom off the shower) a fridge which was very useful to keep the water cold, a TV, a very good hair dryer which I was relieved about as this is the first holiday I haven't taken my own and a small table and two chairs on the balcony. Included in the service was a bottle of water each day and tea and coffee facilities. Our room was cleaned daily and fresh towel were supplied when needed. Everything we would have wanted. We hope to visit again in the New Year, would definitely recommend.

We had such a lovely holiday at Pestana Churchill Bay Hotel I couldn't think of anything I didn't like about it. The locals were also very friendly and welcoming as you walked around the bay.

Comfortable, spacious, plenty sockets and USB charging points, fantastic breakfast, beautiful view, small swimming pool with view, helpful reception staff

Cleaning staff forgot twice to replace towels they had taken away. Parking is worth thinking about in advance. Nearby open car park, 2min walk,costs €1/h 8am-8pm (Mon-Fri I think) but only takes coins and can be busy or you can pay €12/day with the hotel. Underground carpark 5min walk from the hotel, once again €1/h by coins only or €7.5/day with the hotel. There is often space on level 2, level 3 is near empty and the car doesn’t feel like an oven when you get in.

Hands down the best holiday we’ve had in years! If you’re going to Madeira, stay here and you’ll not regret a minute of it. The hotel was beautifully decorated, immaculate and clean, very comfortable and views were stunning. The staff were the friendliest people we’ve met on the whole island and they tended to our needs with patience, kindness and understanding. We were always welcomed with a smile, and they make you feel so looked after with their impeccable, professional and friendly service, whilst also respecting privacy. We’ll be so sad to leave! The location was fantastic, right next to the sea, with a bustling atmosphere of the local fishing village. Thank you, Pestana Churchill Bay. We’ll be back!

-

Lovely location on the water oozing historical charm throughout the Churchill bay area. Restaurants.markets madeiran wine tasting all walkable. Hotel very comfortable and somewhat low key in approach. Staff exceptionally accommodating throughout. Breakfast excellent with Lovely locale. Would suggest second floor room.

Nothing

Amazing buffet breakfast, I had an omelette freshly made most days the view over the port in the morning was beautiful the last few days building work started to widen the road, but it didn't bother us, although it may some people Isabel, Ana, Emanuel, Pedro, made our stay Exceptional - one other piece of advice - Hire A Car - there is so much to see

Beautiful room and very elegant public rooms in this very charming pousada in a small and picturesque fishing village. Friendly and helpful staff. Excellent food, lunch was very good and breakfast was excellent. The hotel is in a wonderful setting in the very centre of the village of Camara de Lobos. Views are amazing!

Nothing. The village is tiny and busy and bustling all day and into the evening so a little road and people noise outside our room was to be expected. This wasn’t a problem for us and it quietened down way before bedtime.

No fault of the hotel management but right outside the building was on-going extensive improvement works to the sea wall and its environs. This included a large digger and a succession of lorries taking away rocks away the bay area. So, as a consequence very noisy and smelly from the vehicle engines. So, we couldnt really use our balcony or the hotel terrace during the day. My understanding that the work has over ran and been going on for months. I'm sure the bay will look fantastic when the works have finished!

Great location overlooking the bay, great breakfast. Staff were excellent and it was nice to be offered a welcome drink on the terrace. The Village that Churchill Bay is in (Camara de Lobos) is lovely, some nice bars and restaurants and good mix of tourists and locals. Good value too. You can also walk to Funchal along a coastal path that takes about two hours but has some nice bars en route. We also hired a car through the hotel. Car was delivered to the Hotel and the car hire company was superb.

The room was nice, with a great outlook. There was a smell though from the bathroom, perhaps due to the hotel being at the bottom of the bay and the air con could have been more effective. That said I would certainly stay again if visiting Madeira.

We had a really nice stay. We were welcomed by a drink while the receptionist filled passport information. The room was really clean and nice looking and comfortable. But it missed some minor stuff, such as a place to hang wet towels and bathrobes - there were no hooks, although there was enough space for them on the walls. Bathroom was also nice, but the door could open outwards, so that there would be more space in the bathroom, which was rather small due to the weird placement of the toilet and large shower. Breakfast had a large selection of sweet and savoury food, as well drinks and was enjoyed on the beautiful terrace overlooking the bay. The only issue was the coffee they poured us on day one, which was made from instant coffee and thus undrinkable. I think that's not what one would expect in 4-star hotel. Anyway, next day we asked for an espresso and they made me one from the nespresso machine. They also offer tea. The hotel was right in the bay, in a nice setting of the village. There was huge parking lot close by with free parking from 8-20 and in the weekends. Shady part is that the local drug addicts help you to find obviously free spots, and expect money in return. You can give them a few coins, but save them for the machine - they check the parking tickets every morning at 8:20. So make sure not to get a ticket. THe hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain price. What is sad is that this bar is not connected to the restaurant at the roof. And even worse, the bar closes at 8 pm what is ridiculously early. We visited it only once as other days we often came after 9 due to driving around, especially if we visited some nice place for the sunset. For same reason, we haven't used the interesting offer for massage in the hotel or other amenities from the hotel, apart from the pool which too, was nice with the view.

Small things mentioned above, that the hotel could fix easily - missing hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast. We also found a forgotten pool towel and two chips under the sofa, which is a shame because everything else in the room was spotless.

Everything was perfect: location, fantastic view of the bay from the appartment and from the restaurant, The staff was very professional and helpfull. We have been offered a bottle of wine and handwritten wishes for my housband birthday wich was very nice and touching. We did appreciated! Will come back for sure.

Poor quality of breakfast cofee. To get to the sauna and swimming pool you have to go through the restaurant, which can be embarrassing in a bathrobe.