We went over just for a couple of days visiting a poor relative and I chose the hotel for the location nearby. It exceeded my expectations - it was clean very spacious tidy and lovely staff. We arrived early but they gave us a room that was perfect. Really clean, amazing staff couldn't be more helpful and the staff throughout in the bar, the restaurant at breakfast and Sandra at the Spa was so kind and helpful. We really enjoyed our stay on what was a difficult trip. Thank you so much to all the staff for such a warm welcome and what a well run hotel - Well Done!

nothing

Beautiful renovation to the bedrooms. Our room was perfect for our family - had connecting rooms so children were close but had their own space too. Everything really clean and housekeeping were thorough. Amazing breakfast which was replenished constantly. Pool area was perfect and didn't feel too busy - I imagine it will be a lot busier during peak times. Kids loved the games room too. We used the kids club which the children enjoyed - shame there weren't many kids there, maybe guests don't know about it and it's a bit pricey? Spa was lovely we used with the children between 10am & 11am. Staff we all super friendly and helpful. We really enjoyed our 2 night stay and will definitely be going back soon!

Plastic cocktail glasses beside the pool were too small!

Hotel was clean, bright and comfy. Often at this time of year the facilities are limited. But this was not the case. Breakfast was excellent, wide selection and fresh, bar area was nice, accommodating, good food and drinks. Excellent cocktails. Had an upgrade and the suite was lovely. Option of daily housekeeping was appreciated, this has been lacking in our country. The spa was fab and my husband took the black week deal. Loved the relaxation areas.

One evening a group took over the bar area which felt a little selfish. We felt uncomfortable being there and unwelcome. This was only one evening of 4. So we didn't complain.

Pools were great with plenty of comfortable sun beds - could be more areas for those wishing to sit in the shade but otherwise very good. Cocktails served in the bar were excellent and really friendly and helpful staff throughout.

It was a bit of a walk from the main centre of Vilamoura Marina (approx 30 minutes each way). They do lay on a shuttle but it finished quite early in the evening.

Everything is in this resort. Couple of minutes away from the Marina via Uber-less than 5mins travel time. Hotel is very clean. Near Faro airport- 30mins away via Uber. As for the spa, deep tissue massage was relaxing, facilities were great!

I hope the breakfast has a variety of food every other day. We stayed here for 5 days and the food was all the same (bacon,egg,sausage)

standards of cleanliness

Due to a canceled flight, we arrived one night later at 1 a.m. and we lost practically 2 nights. The hotel did not agree to adjust the price, instead they offered us an upgrade. Basically, we were offered an apartment that we paid in reality at the normal price. The apartment was spacious but very dark. A bit disappointed, as we expected more empathy.

The staff were absolutely outstanding. Cannot praise them enough. All the food including breakfast was fantastic. Would definitely recommend this hotel and would love to return. We also thought the hotel complementary bus to the port and the beach was very reliable and a wonderful extra touch. We requested a room close to our friends which the hotel accommodated and we got upgrade to a pool view. We were travelling without our children so we loved the “romantic pool” that was for adults only.

We couldn’t fault one thing. The staff went above and beyond our expectations.

staff very friendly and helpful

We had a slight problem with a leaking airconditioning in the closet. So some of our clothes were damp from the water running along the backside. We notified the reception and it got fixed. The room was very comfortable and quiet.

The staff were brilliant. Breakfast has a good selection of hot and cold options. The hotel has a number of pools including a small indoor pool. There are plenty of sun loungers although I can imagine it would be busy in high season.

It's a bit of a walk to the marina and although the hotel does put on an hourly shuttle it doesn't run at 5 or 6 pm

Starting with our arrival, the reception was really kind and fast. The room was very clean and the cleaning service was amazing! The staff generally was absolutely friendly. We surprisingly received two cakes, one for birthday and one easter. Very generous of the hotel!

The breakfast could have been more varied.