Le Meridien Towers was a very good experience and well worth the price paid. Taxi drive from airport was straightforward and we didn't get stuck in much traffic. Check in was a little busy but we were in our room with all our luggage in 25mins We stayed in Tower 5 in an executive suite with an extra bed. Very spacious and clean. Two toilets with shower, kitchen, living space and a large bed room with king size bed. We had an extra single bed added. Shuttle service was excellent, directly outside the main entrance of tower 5. Average wait was around 5mins maybe even less. Shuttle ride was 2 mins, followed by an approximately 5 minute walk under the clock tower. Nice shaded flat walk with escalator near the haram for ease of access. Average time from our room to the Haram was 10mins. Our room was cleaned on request. Breakfast had a good variety. Could've had a few more options but nevertheless we were satisfied. On the M floor there were many shops available for gifts, groceries and general necessities. The breakfast buffet was also here. There were massage machines for a charge. Two young kids had plenty of room to play. Fridge/freezer worked fine. Concierge service was very good No wait for elevators

Pillows were large and very soft. It took a night or two to get used to them. Room keeping had to be prompted but when prompted did a very good job. Out of 3 phones in the room only 1 worked

This rating was hard for me because I faced some issues in the room but at the same time the hotel has two advantages which can let you neglect the disadvantages. The price and location are amazing. The most comfortable thing was that the bus is available every 5 or 10 mins and not every 20 or 30 mins like most hotels. This is a big advantages. Also the trip duration is 4 mins + 4 to 5 mins walking and you find yourself inside the haram. Overall the price + the bus availability is a win situation. - Rooms are very big with kitchen an microwave

All those points may not be a problem for most people. - i tried two rooms .. Floor 20 and 11. Both of them I kept hearing an annoying sound all day. Seems like fans of the ACs. - House keeping is a nightmare. They come after 1 hour after you request them - Room is 8/10 clean I faced some issues in my first room (microwave not working, water tap is always hot, broken chair, bath tap not working) At the end it is a good hotel and probably will book it again.

The shuttle service was 10/10 Well done to the teams

It's 3 minutes with the shuttle to the Haram. What is nice is it drops you off right by the main entrance and is not like the other shuttles where the walk is much longer. And 4 to 5 minutes walk into the haram after the shuttle drops you. (underground so a little less heat). You don't wait more then 5 minutes for the shuttle at anytime of the day.

Shuttle : All the time available from and to Haram. I am amazed by all those, who shared negative reviews about shuttle. Hotel Food Buffet : Breakfast was very normal or average. Lunch / Dinner is acceptable. All related food items are available in Buffet. Rice / Curry / Grilled chicken / Soup / deserts and drinks Services Around : No nearby services available. No shops available nearby. You have to go Shops near Haram mosque or bit far to Hotel back sides which is not recommended. Parking : Yes available almost all the time, but required some good driving skills to enter and exit. Reception and Room Confirmation :: Very positive attitude from Reception Staff. i really liked although i was not expecting much. Although it was crowded , but got room keys within 30 mins. Room Services : Perfect and very Active. You just call and within 5 minutes , they ll be at your door. Laundry charges are v high and Not economical. Lifts :: All the time available. maximum need to wait for 2-3 minutes. Distance to Haram: Shuttle is Free and next to Hotel door. Then it passed the Tunnel and after 3 minutes , it dropped you exactly behind the Makkah Tower back side Basement area. Then you have to walk around 400 m to reach to the Haram entrance. This is the walking which you have to cover , every time you are going to or from Haram.

2 different times unfortunate happened and fire alarm started. Imagine, continuous alarms , v irritating and one time fixed after 15 minutes and second time after 45 minutes. One time, whole building light was gone for 1 hour and there was Fire alarm. Just imagine the Panic around. We used Mobile torches and reached to Reception but they were very calm, like it was just daily routine. They simply answered, light will be available shortly as maintenance going on.

-- Convenient location and frequent shuttle service, takes only 3-4 minutes to reach the parking next to the clock tower -- Friendly staff right from the front desk to housekeeping and people in the restaurant

-- Hotel has gone through wear n tear. At least basic repair is required. In one of the rooms of our suite, water from the bathroom was leaking into the bedroom. We brought it to the notice of housekeeping who immediately did a temporary workable fix. -- Old and smelly carpets

I booked a queen room but on arrival I was upgraded to a deluxe suite with kitchenette. Suite was very comfortable as well as breakfast. Overall best value for the money. Shuttle is always ready and very frequent. Almost 2 miles from the clocktower but shuttle with dedicated tunnel you reached there in 3-4 minutes then walk under the clocktower to haram. Best thing is that you don't have to walk in the sun..

Only small convenience store with limited to go stuff. I think it need more food options like to go stalls or shawarma points within the hotel or fast food chain.

location price staff

Not good restaurant for breakfast. very haphazard. one important thing I want to mention about the electric sockets. they were all European and saudi uses British now. it was really disturbing to find the appropriate charger

The room size, room view

There is a Microwave in the apartment, however, there is no ceramic ware for use inside the rooms. So basically any food which you will like to heat up and consume is not possible as no ceramic ware or other type of microwave Pots/plates are available.

I stayed there for Umrah, they have exceptional shuttle service to and from clock tower (approx. 3 mins from hotel to drop off point). From there, the walk to haram is 5-10 mins. The breakfast was nice.

The key card wouldn't work on the first try, and had to keep trying until it unlocked the door to the room. The telephone line was faulty due to which call to reception or service was unclear.

The shuttle is every 15minutes. Room is spacious with mini bar

Staff is not helping.My husband is on crutches and they are not bother to give hand to help. I was taking my luggage on my own down the stairs.