I stayed with my two kids, room size is good for 4 people. Although from the picture is really hard to tell if the bed is fit for two people but bed is really good size. Each bed can fit two people easily. Amnities are very modern and clean. Also you can hear the azan and pray in the room speaker which is linked to haram. I had breakfast included with my booking. Breakfast had very good variety kids loved it. Hotel services is exceptional. Whatever you need they provide you in few minutes. Even we didn't have to buy drinking water. Some people was moaning about Wi-Fi but I received seamless service. The good thing hotel has two exit. One exit is through the mall and get out from clock tower and you will be right on the mosque ground which takes around 5 minutes. If you have kids and use a stroller then I would recommend to use the other exit which is the main road and it goes straight to the masjid ramp. You can go upstairs with the stroller straight away. Just one straight road. From door to masjid it's five to seven minute. The hotel has a prayer hall for men and women both which is really good if you can't make it to the mosque and they pray with the haram there is no imam. I would recommend this hotel especially if you have kids it's very close to haram.

The stay was very good and a perfect location when you are coming to perform Umrah or visit Haram. The breakfast was nice and I would highly recommend room service - the food was fabulous! During checkout, I had ordered a taxi from outside - lesson learned that always book a taxi through the hotel especially when travelling back to Jeddah as the entrance to the hotel parking is at times, not allowed for outside taxis and it can be very stressful. However, in my case, Mahmood Al Haq from concierge came to the rescue who went out of his way to help get the driver by directing him and myself, in addition to taking care of our luggage and my elderly mother to get the taxi in time to get to the airport. I will always be grateful to Mahmood for his help and hope I can personally thank him someday when I visit next Insha'Allah - a reason for me to go back and stay at the same hotel :)

The lifts need to be better managed. At peak times, it takes a long time to get a lift to the room or when one is trying to get to the Haram for Salah. A small thing but maybe there is a way to make it more time efficient.

The breakfast was good as well as the location.

When the guest enter the room upon his arrival he expects to see tissue boxes and some fruits ready for him, which unfortunately were missing upon my arrival.

Location. Very close to the haram if u don’t get lost in the building. Breakfast. They cater to everyone, young and old. They have pancakes and omelette station, variety of food from every continent. Staff. Very helpful staff all around. Best of all: Our room was facing the Kaaba. We were able to do a late check out.

Bathroom was outdated for a 5 star hotel. The property is right In middle of all the activity so roads close during prayer times. Taxis are not able to drop you off at the hotel. You have to walk a lot.

Everything was Great, but I suggest that the remaining food after the breakfast to be packaged and distributed to the poor as the amounts thrown are unbelievable. So anyone read my comment should please be careful on the amount of food remaining on their tables, either to eat it or take it with them to be eaten later or given to the poor in Makkah.

I requested to check out after duhor prayer but the reception refused, Thus I would suggest to link the check out and check in with the prayers timings.

Relatively close to the holy mosque nice staff

very expensive there was some dirt in the sofa bed no shower in the living room of the suite ( not acceptable with this high price) bathrooms over all are very small and really bad ( they are far away from 5 star hotel’s bathrooms standards) they should either lower the price or improve their suits city view is bad

Excellent location near to Masjid al Haram, King Fahad gate and close to Umrah Gate. We chose the Haram view rooms so my elderly parents were able to pray from the comfort of the room with the Haram view. Breakfast was served for Iftar, so very convenient. Convenient location for food and shopping as well. Customer service from Check-in to Check out at every level was excellent including Check in, Conceirge, Room service, Restaurant service.

We requested for 2 rooms next to each other which wasnt accomodated due to high season. The elevators are a bit of a struggle to navigate, as not all elevators take you to all floor, especially to the lobby.

The breakfast was amazing. Something for everyone, from Turkish cheese and meat, Asian curries, fruit, cereals, pancake station, omelette station and they had the best fresh manakeesh! Clean hotel. The lifts to the rooms take you down to a lobby and then a short walk to the main entrance of the clock tower. No need for any more lifts. Also an exit which leads outside and another one to the bus station downstairs. Staff are very friendly. Room was spacious.

I had a strange experience with booking.com I had messages in the app stating I need to pay for my room, otherwise my hotel will be cancelled. I tried to communicate with the hotel but that wasn’t that easy too. That was stressful as I got a price by booking early and if it got cancelled I would have had to rebook. Turned out it was a fraudulent link which is going to make me think twice now before booking with booking.com wish the payment option was more simpler and clearer.

First of all I want really to say thank you very much for making my stay unforgettable from a to z Staff super friendly smiling all the time what ever you ask for they will do it with pleasure Highly recommended I swear it was one of the best hotel I stayed in Location super good less than 5min to alharam Special thanks to ashwaq and shahd god bless you girls they upgrade my room without paying extra to let my parents enjoy the stay Thank mr jalal and faisal looking even for small details while taking our breakfast Thank you brother masrour housekeeper every time asking if we need something Thank u all also othman concierge team Keep it up the great work to make people enjoy really their stay Special thanks for miss rawabi

Nothing All perfect

The location was really perfect. You had two entrances, so when you would like to go to the mosque there was either the main road where there were big crowds, or you could go through the shopping center to masjid al haram which was much calmer. Breakfast and dinner was good and on Friday there is a special kids section as well (only during breakfast) The staff were very friendly. Certainly Wissam and Bouchra (supervisor) they helped us tremendously. Despite it being a friday, they eventually gave us the possibility to check -in earlier (12h) instead of 16h. Unfortunately by then we didn't have the time yet to prepare for Jumu'a but nevertheless it was nice of them to allow us sooner in the rooms.

Some staff at the check-in counter were less friendly and/or they were more chatting with eachother or being busy on their phone. The check-in counters were always busy It would be good though if there would be a possibility to shower somewhere in the hotel (other than the rooms), because next to us there were many travelers that had to wait long times for check-in and then it would be nice if you could at least already freshen up.