From the Welcome at check in that went smoothly to the security it was an unbelievable experience, travelling through Nam to arrive at such luxury was awesome. Everything we needed was available in our room and to grab dinner from the restaurant was very convenient. A huge hats off to housekeeping!!! Well done Arebbusch for doing all those behind the scenes jobs!!

After staying two nights we noticed that the standard in breakfast service was not really the same on both mornings, running out on certain foods and us arriving to some empty serving trays. We had to opt for the omelette as it seemed the best option on that morning

The river facing luxury tent was a little ironic, in that the river had dried up a month or two back, and the tent was attached to a fairly substantial brick built bathroom, with a safe and clothes hanging area. Definitely quiet though we were there New Years Eve so there was about 10 minutes of fireworks! Site was very clean and tidy, felt secure. The aircon worked well, the Wifi was also good. There was an outside fridge secured by a key and braai area.

Wildlife particularly the birds fairly noisy early in the morning. you might consider it inconvenient the fridge being outside. We paid using a link they provided and they had a little trouble checking that when we arrived that we had paid. Fortunately I could show them the confirmation emails for payment. A few bugs and flying things around as you'd expect.

It's a quiet and relaxing location, very good for bird lovers as well. The room was always kept clean, and the house keeping team is very efficient, and friendly.

During the check in, I was mistakingly told that the restaurant needs no reservation and one can walk in at any time. However when my friend and I went for dinner the first day there was no single table for us. they were fully reserved. Also, waiting for a shuttle car to take my luggage and me to my room after check-in was forever. I just gave up and walked there in a very hot day.

Breakfast was very good. There was a good choice and well prepared. There was a lady who assisted with our booking. Her name was Faith. I vote for her as employee of the year, she was professional, patient, friendly, helpful and super efficient. :)

Tried the Alacarte menu once, was disappointed in the spare ribs, had to send it back. Dry and tough. I suggest better quality assurance needed before serving. Replaced the order with fish and that was a better. Suggest sticking to the pizzas, better quality and value.

The place was beautiful, in a beautiful location. I loved the trees in the lodge, the reception is convenient. The reception staff were friendly. The breakfast was delicious.

Some of the facilities in the rooms are outdated. 1. The Bathroom windows must open in a downwards manner, so that people won't see u when it's open. 2. The taps are outdated, mixer single lever taps are so much better, especially in the shower. The water was turning hot then cold, I wasn't sure if it's because of the taps combination. 3. A full body mirror add some value, more specifically for ladies. But overall it was a beautiful stay.

We stayed in one of the Villas, which has it's own garden, so it was very private. The villa has everything one could wish for, and is perfect for a long stay. There was enough parking for our two vehicles and we really enjoyed some 'down time' in the garden, as well as walking around the property with its abundant birdlife and ground squirrels. There was enough water, milk and coffee and tea for our 2 night stay, and the coffee pod machine was a bonus. If it weren't for the staff at the restaurant, my score would be 10/10

With the exception of a very friendly waitress at lunch on our arrival day, the staff in the restaurant are unattentive and unhelpful. Service during dinner was slow and our waiter was mostly MIA. Had we not asked for the breakfast bill, we could easily have walked away without paying, as nobody even acknowledged our presence. These were the only unfriendly service staff we encountered during our 2 week tour through Namibia.

The breakfast I enjoyed a lot. The staff are very friendly, helpful and efficient. I like that the restaurant is on the premises and that there are swimming pools. Rooms were cleaned spotless. I like that there is room service too.

Unfortunately I did not like the food from the restaurant. I had the chicken snitchzel with mushroom sauce - couldn't finish half of it because it just didn't have good flavor, especially the sauce. I had the Alfredo pasta - Taste was a bit weird so I didnt finish it. The pillows were very soft which made it difficult to sleep.

All staff members are dedicated and work as if the owner is watching them on cameras… online pictures are not doing any justice the place looks more beautiful than on those pictures. Quality of service and customer care totally unmatched(thank you Ansie and Adelina for always been so responsive). WiFi speed through out the facility was excellent, free shuttle to move around was much appreciated (thank you Ruan) quality and fresh towels (thank you Morky), bottled water (woow), maintenance team was always available to assist (thank you Penda and the rest of your team), food was great and tasty.

My humble request is for luxury tents to also have a telephone line in order to be able to make calls to reception and restaurant…

Almost everything

The fact that all the residence have excess to the square. This should be more exclusive seeing that you pay almost double the price to stay in the square. For instance the pool area, there is no way to know if someone belongs in that pool or not, hence why some people made us feel uncomfortable, assuming that we did not stay in the square when we to a swim. Bacon should served every day (however this is purely preference, seeing all other places we ever stayed at does this) Kids play area can be upgraded and neatened with better excess, so that you can sit in the main restaurant and still see you children play. Square residence should not need to request for assistance on arrival with baggage, etc, this should be asked at reception as a norm with every square check in.

Checking in was so well managed, quick and fluent. Staff's extra effort to help and to make you feel welcome and at home, was highly appreciated. Thank You.

It will really be a big plus if some sort of shelf can be installed in the bathroom so that one can put some toiletries down. As the floor inside the bathroom is very slippery, a rail will be so much appreciated. even a very short rail will help. Many senior citizens travelling book at this fantastic place but, the last thing they want to do is "fall"! Please consider this as an urgent matter