My stay was marred by deception at departure. The bellman and the driver tricked me into believing that I was getting into my Uber. It was very early, I was not alert, and failed to check the license plate. The driver answeredto the correct name. Before leaving the hotel, he did a lot of typing on his phone. At the airport, he claimed to be a hotel taxi, not uber, and demanded cash. I felt kidnapped.

My room was on the top floor, and I especially liked the large bay windows and the wonderful view over the bay (which was actually one of the reasons why I chose this hotel, and I was not disappointed). The room was very spacious and comfortable (a little bit "old fashioned", but it was OK). I also liked the breakfast room a lot (semi-outdoor, with a lot of birds coming around), and the breakfast itself with all sorts of food and very good and original juices. The location of the hotel is also very good for visiting the different parts of Panama City, and there was free parking for my rental car.

The room is simply fantastic, modern, convenient, same for the bathroom. The best thing about the room was the view over the ocean, gorgeous! The swimming pool was small but it was enough to swim for a bit. The breakfast has a huge variety of things but nothing of quality.

The staff was almost arrogant for some reasons, I'm not sure why but they were making 0 efforts, were not looking people in the eyes...at the reception. We had a pizza at the restaurant downstairs, it was hands down the worst we ever had, we would have had a better one at a 7/11 for example...

I am a Jamaican visitor. Breakfast was great. There was a change in the menu each day & many options served buffet style, which was exceptional. The location was superb! My room had a panoramic view of the waterfront, park , pool and city skyscrapers. It was beautiful in the day and at night. I liked the wood look flooring and modern bathroom fixtures: rainfall shower head, glass shower doors, mosaic vanity tiles etc . The room was clean and updated and very comfortable beds. All the staff was very friendly and helpful especially Hussein Moran.

I didn't like that I had to leave. The internet was a little poor initially, but it was quickly rectified when I made a complaint. If you encounter an internet problem just call front desk for assistance.

It is a great location. The bay view is amazing! It is close to the financial district and a great walking area. 10 minutes by uber to the Casco Viejo and the uber is 3-4 $ Did I say the view is amazing? Also they have a very good laundry service and the staff is very helpfull.

The beds are not the most comfortable. The windows are not noise insulated and It looks like it is was not renovated in a while. It needs some TLC but not as bad to be a bother. Breakfast could be better and not enough tables.

The staff at this hotel are really wonderful. This is a great location with beautiful views. On Sundays, the streets by the water are closed so you can rent a bike at the hotel parking lot and bike for hours. You can also walk. It’s closed to all including a pharmacy. The breakfast buffet is very complete. The rooms are huge and the beds very comfortable. I was traveling with my son (18) and his friend and they love the hotel.

There were no tissues or magnifying mirror in the room. However, the front desk let me borrow one that a guess have left behind. The pool could be a little cleaner.

15th floor Bayview room with Floor to ceiling windows was pretty impressive! Breakfast buffet had more than enough for everybody. Pool was nice, bar staff, housekeeping, and front desk very gracious and helpful.

No ATM on premises, had to walk 5 blocks in a downpour to closest one. Although front desk staff and concierge were conversant in English, many other staffers had limited English skills. In fairness, this is not New York. This is a foreign country and it’s probably more incumbent upon me to learn their language and not the other way around. But it’s always helpful to have some English skills at a large hotel in a big city. Ex: Cindy asked for bread with dinner. She correctly used the word “pan”…but they brought her a to go box. But again… it was funny, not annoying. We should just learn more Spanish.

The room itself was very comfortable - our only regret was not booking a room with a sea view! The breakfast buffet was exceptional and was a great introduction to Panamanian food before we even left the hotel! The staff were very friendly and accommodating, especially the cleaning staff who did an exceptional job at preparing our room each day.

The windows aren’t sound proofed which was more of an issue for us, given that our room overlooked a busy street. Communicating with staff in English was sometimes challenging.

The location of the hotel and the history off the architecture are both interesting and a landmark for city perspective. The room was kept extremely clean and room service was excellent.

Front desk staff was inconsistent, vacilating betweenn helpful and appathetic. There was a highrise under construction across from my large window which was noisy but I was able to move my room to another one. I had 2 early morning departures, before breakfast and was only offered a boxed meal one time, the no meal time, other foks were waiting and had boxed meals like I previousy had, so they were offered by someone.

I love the staff they are so inviting and very nice. Everyone makes sure that you happy staying in the hotel. All issues are resolved quickly and the synergy is great among the staff. I liked the view and the beds are very comfortable. I appreciate that there is a fridge in the room and wifi is included.

The food is just okay for me. The fruit was exceptional. I am a vegan and there were not enough vegan options. It would be nice to have vegan butter and nut milks. Additionally, plant-based options are better for you. So I did not particularly think the food was that great.