quiet friendly staff

basic breakfast water in second room not hot

Very friendly and professional staff, nice breakfast, well situated. Stylish for nice for instagram pics.

Cold house, not well isolated (noise of other guest and cold). The door could not close easily, daily fight. No proper chair and desk, so it's not the best option for business trips, but perfect for lovers.

It was quaint and centrally located

I didn’t like our particular room. It was room 6, right off the landing in front of the front door so noise from people incoming / out going and staff chatter at the back. Also there was sky light so sun came in early - so not able to sleep in

Gracious space with beautiful furnishings. Comfortable and well equipped room.

Bathroom was a little cramped. Lighting could be better in the parking area.

I loved this hotel. From the moment we pulled up at the gates I knew I would love this hotel. The exterior is lovely. There's a lovely garden and parking for guests. The pool area is simply stunning. Our room overlooked the pool area and was very spacious and nicely decorated. The bed was very comfortable and there was a large bathroom with his & her basins, a large bath tub and separate shower room. The staff were lovely and very helpful. The breakfast was nice and plentiful. This hotel has a quiet, peaceful atmosphere and I would highly recommend it.

The only issue was the shower room by the pool area has a lock that sticks and is difficult to open from the inside. This really should be fixed as it is a known issue with the staff.

I loved the decor and vintage vibes in the house, and the quiet atmosphere gave us a moment of calm at the end of a long trip. The staff was extremely professional and accommodating of our need to store our bags until our flight and all three ladies we interacted with were friendly and nice to speak with! Room was spotless and had an amazing view along with a reasonably priced minibar from our view spending USD.

This is a random suggestion, but I feel like a resident dog or cat would be a really great addition. The hotel is already homey and unique, and it would make the stay even more memorable. The fenced-in yard is perfect for this! Just one animal lover's opinion :)

I enjoyed the breakfast. The staff really did attend to you.

We had some noisy neighbours who were a late walk in. They kept us up until 03:30.

I don't think the pictures do enough justice to show how beautiful the hotel is. It exceeded all my expectations. Some of the imperfections are what made it feel like home for me such as the faded beauty of some furniture elements. I love the interior design style and everything seems to be well thought out in the way the hotel is designed. It's serene, peaceful and in a perfect location. The staff was so amazing and very helpful. Breakfast was absolutely fantastic. It was exactly what I was looking for, a luxurious retreat.

There seems to be issues with the water.

Very friendly staff. We had to solve a challenging situation upon arrival, but they were friendly and helpful. Easy access to the property, clean and beautiful room and bath, old victorian styl, comfortable bed. We only stayed one night before we had to leave early for the airport, so we did not have breakfast nor used the pool. Our room had a lovely balcony with amazing sunset and view of the back of table mountain. Drive to Airport less then 15 min.

Banksia boutique is absolutely heavenly! It's something out of a movie, the court yard it's dreamy, bedrooms are just spectacular, comfy beds gorgeous bathroom, what more can I say. The staff were extremely friendly, they happily organised an early check in and a airport transfer for us, which was very appreciated. The location was close and convenient to everything, just a short Uber drive to all hot spots. Can not fault a thing! We 100% recommend this hotel to anyone visiting Cape Town.