A had a simple situation and was solved and they apologised very kindly by serving me a free dinner for my whole family . Since I’m muslim and the breakfast was not halal they made a special order for us and order from outside . I specially thank mr.Ashwin for helping us very kindly

I can not say anything wrong since they solved every problem i had

My husband & I were in town visiting family & spent two weeks at the vineyard. What a great hotel! The location is perfectly central, all of the staff couldn’t do more to help you. The gym & spa facilities are excellent, along with a great variety of delicious food. The rooms are modern & spacious and cleaned to a very high standard each day. A very special thank you to Papi for welcoming us each morning and for being so helpful. And a big thank you to Nomfundo in the Long Cafe, we both work in the coffee industry & her coffees are first class, every time! Always greeted with a smile & remember our order after just one day! She really is a gem who went out of her way each day to kick our morning off to a great start! Thank you all for making our stay so special. We will definitely be back next time we are home.

The Hotel is always great, reception is great, beds are great, rooms are great, no issues.

Breakfast is very disappointing. It's like you guys have hired a new team to run the kitchen, and the staff in that area is not well-trained. Breakfast should be international, European style, with a bigger selection of cheeses and cold meats, fresh rolls, and various breads. Not the limited version and bad quality you present as a good breakfast; it is not good. We even had dinner in the same room. The food was not good. I don't think I'll ever eat there again. The Staff have no idea about wines and how to serve them.

What a beautiful hotel. From the moment we arrived to the time we left we were treated like royals, the staff at the hotel were amazing. Friendly, helpful and attentive. The decor is beautiful and the gardens are stunning. Our room was spacious, quiet and very comfortable. The gowns and slippers were welcomed with the cold weather and the nice coffee. The breakfast was amazing. So many different choices in the buffet, fresh juices, fruits, cereals, pastries and much more and then a menu for hot food. Delicious!! We had a meal in the evening and we enjoyed the pasta special. Location was great for our family and plenty of space to park. We really had the most special stay. Thank you !

The location with a view of the mountains was superb. The gardens were a treat to explore. The staff were attentive and extremely helpful. Breakfast was excellent with a wide variety of options to choose from to cater to anyone's preferences. Terrace dining with a view of the gardens felt like a luxurious decadence. Food in general was excellent. The room was a good size, with sliding door that opened onto a most magnificent view, and allowed plenty of fresh air in. The gym was well equipped, and again with a magnificent view of the gardens. Wifi was seamless. Highly recommend staying at The Vineyard. I will certainly return.

The mattrass to me felt a bit lumpy, as I prefer a firmer mattrass. It also felt on a slight slant - like I might roll/ fall out of bed if I lay too close to the edge.

This is a beautiful and well kept hotel. Our room was very comfortable and spacious. The gardens are beautiful, the staff are friendly and helpful , the breakfast was plentiful and delicious. Dinner at Morii was exceptional.

These are really FIRST WORLD ISSUES and not really something that took away from our experience. We only stayed for one night and every time we left the room the key cards malfunctioned. We couldn't get back into the room. Even after the maintenance man apparently fixed it, it still did not work. Having said this, the reception staff tried their best to fix the problem. Somehow the housekeeping staff thought that there was only 1 guest in the room: so one set of towels, one side of the bed /lights/room "prepared" during the turn down service (one chocolate! :)).

Fabulous position with exceptional gardens yet within walking distant to shops and restaurants and short drives to the beautiful surrounding area and Capetown. Family run with a lovely family atmosphere.

Having stayed before, we didn’t think the restaurant staff were up to previous standards, but this is a minor issue. We would have given everything a score of 10 if not for this.

We absolutely loved staying at The Vineyard with our 3 children. At first I was a bit hesitant as it seemed a bit far from the centre, but we were very glad we did end up staying here. The location is fantastic, with views of the mountains from the breakfast terrace at the back of the property. It was wonderful to go down for breakfast and have the most amazing views of the mountains. There was a beautiful garden and heated pool for the children to let off steam after a day sightseeing. The breakfast buffet was superb. The staff couldn't have been more helpful. We also ate at the Lebanese restaurant one evening and it was excellent. Can't wait to go back..!

Nothing..!

Very welcoming, friendly and professional staff. Stylish hotel with beautiful grounds. I really enjoyed seeing the tortoises wandering around. Clean, well-equipped, comfortable room with courtyard view. Bottles of water were provided and frequently replenished, which was appreciated. Delicious food - lots of choice at breakfast. Lovely outside terrace area for food/drinks.

The door to the room was hard to shut quietly - it had to be pulled hard, so we were a little conscious about disturbing neighbours.

Enjoyed the food in the Moroccan (?) restaurant. Room was very nice, clean and well positioned. Very polite staff except for 1 reception encounter.

The noise factor in the dining room was very high and unpleasant, probably due to hotel being a conference venue. Nothing irritates me more in a hotel when my key card doesn't work and I have to go to reception to have it re-validated with a receptionist who is grumpy. It may be a regular/normal occurrence for you, but to leave my wife standing at the door while I go downstairs is a no no at the end of a busy day No undercover to the gym in the rain.