The staff was friendly, delicious breakfast and supper, safe parking area

Water would take more than 30 minutes to drain from the bath, whereas the other family member must take a bath as well, the carpet needs cleaning, the hotel does not provide drinking water, there are no toilet brushes, if someone messes in the toilet bowl, you will stay with a dirty toilet until the following day when the cleaners arrive, of which is not good for our personal hygiene

The room was sea facing and comfortable. Good access to the internet.

The parking was at the hotel next to Elangeni and across the street, at times there were people loitering in the street, I felt unsafe when coming back at night.

the breakfast was superb👍 the rooftop pool was incresible

when i made my booking i had selected to stay at Elangeni, however, upon check-in i was informed that i will be staying at Maharani

I like the hotel because my family enjoys staying in this hotel when we are in Durban. I like the gym facility and their breakfast though this time it was bit different to the one we had in 2019

My children stuck in a lift for about an hour waiting for a technician to come fix the lift. Another thing is that for our second day stay we have got to report the room to be cleaned at around 16H00 while we were not at the room for the rest of the day. Remember the lift stuck was not because of loadshading.

The room was sea facing. Stunning view.

The lady at the front desk told us that elangeni was fully booked and we had to go to the Maharani. We specifically booked at the elangeni because it was where we spent our 1st honeymoon. And returned for our 33rd anniversary. Eventually a room became available

I loved the location, the cleanliness of the place and the stuff.

The fact that you don't know if you will be accommodated at elangeni or at maharani, and only told at check-in.

View was excellent. Breakfast was also excellent. Staff were courteous. Dining facilities were clean.

My flight arrived at 6am. I was at the hotel around 7 or 7:30am. I was asked to pay R 210 for breakfast because I was too early to check-in. I paid. After breakfast I was allowed into my room. I should mention that the airport shuttle offer does not apply if booked through Booking.com My departure was at 6:00 am, too early for breakfast. I asked for a refund for the day's breakfast. I was told that this was not possible as breakfast was part of the package. I found this to be a weak excuse. This was disappointing.

1. Awesome Breakfast. 2. View of the beach and cargo boats 3. Elevators working perfectly 4. Felt well safe and secured 5. Good quality windows which somehow blocked the outside noise 6. Proximity to the beach 7. Value for money

Room 2138 1. Several human hair found in my room, in the shower, on the couch and om the bedroom floor 2. No bottled drinking water in my room, only 1 bottle in the bathroom for rinsing 3. Windows are very dirty, which spoiles the view 4. No newer electric socket to insert the usb 5.

Breakfast was OK but serving in one space whereas you had optional areas was not okay

The fact that the price didn't include dinner

The overall ambience was good. The breakfast was exceptionally well received, had good variety. The Hotel was a little busy and had to wait for a table. The room and the view was ok, sea facing made a big difference. Really enjoyed the dinner particularly the chicken livers. My compliments to the chef.

Just minor issues which I think the hotel can do well to pay attention to. Check that all things work the way they should, safe, phone, taps. Housekeeping to be on time or at least check when the guests are out. Had to go out a few times to allow the room to be cleaned came back 3 or 4 times and the room was still not cleaned.