The food, the staff, the pools. Everything

When we arrived just after 12 am they could not find our booking, and it took about 30-45 min to figure it out, and the kids were so tiard. But everything went well and he found the booking. He was very nice, but the lost booking was frightening.

Great for families, lots of food choices, few min walk to beach and main strip.

Waterslides old and worn- the joins hurt. Gym was pointless. Lifts hardly worked causing huge lineups and wasted time everyday. Waterpark in photos looked great and huge- totally different to what it is actually like.

Very clean hotel, great staff. 5 minutes walk to sea front. 10 minutes in a taxi/ bus to benidorm centre. Great location, more relaxing than benidorm centre. Beach ideal for families.

I was on the 12th floor, which although not high for Benidorm standard, unfortunately no WiFi/ mobile signal at that height

Staff were exceptional in most part. All inclusive alcohol wasn't watered down, leading brands

The water park was smaller than it looks in the photos but still better than everywhere else nearby. Not enough sun beds by the pool for the amount of guests in hotel

Hotel was funky staff friendly pools and slides amazing. Room was ok but dated food always difficult to pls all nations. The location is at the top of a killer hill such a shame that hotel isn’t beach side.

Rooms need updating Wi-Fi doesn’t work. But having said that Worst part was having to come home

super super clean, always smelled fresh and clean when we walked in. all inclusive food was really tasty, location was good just on a massive hill. bar staff were really great overall had a great holiday

cold food in the snack bar luggage/coat got taken out of the locked store room by another person staying in the hotel… very odd/ staff were unhelpful trying to get it back made us last for the airport.

Buffet was the best I have ever had for all inclusive. The restaurants are also great if you upgrade to Ultra All Inclusive. All staff are amazing and couldn't be more helpful. I am coeliac and there was a lot of choice of gluten free food. For breakfast the chef would make me gluten free pancakes or gluten free bread/toast/baguettes The waterpark on site is amazing. My kids (10 and 7) abs loved it. There are so many activities in the complex that are all included. Archery, rock climbing, laser tag, mini golf, skatepark etc.. there are tennis courts where you can hire rackets. Definitely the best hotel we have ever stayed at and we will be booking again next year.

The only thing I could fault is the storage space in the log cabin Nottingham D, there isn't a lot of room for unpacking your suitcasees. only one small wardrobe for 2 kids and a small cabinet for mine and my husbands but we made do. We will know for the next time to stay in a bigger log cabin

Staff all polite and hotel was clean Gave us shower facilities and clean towels as no late check out available

Food was average Breakfast and lunch were OK but found dinner less so

Everything went well, from start to finish we had not one problem

Nothing, although the roof top bar and slides were not open which was down to the time of year so not the hotels fault and thats the only reason I didnt give this hotel a 10 out of 10 but as I said - not the hotels fault I went there in November

good selection at meal times, very clean and staff very friendly! good pool area

the hotel has a quite confusing layout and isn’t the easiest to get around, rooms were quite small with not a lot of storage space for a family of four