Lovely little hotel located in the stunning village of Garai. Beautifully decorated in a great location. The staff were friendly and helpful, and the breakfast was superb.

We were a bit disappointed to be placed in a room on the top floor which meant we had no window, just a skylight in the ceiling with a broken blind that didn't close properly, which made the room very hot. The other thing that is not immediately apparent from the photos is that the bathroom walls were all glass (or at least in our room). Although it's true this is quite the design trend in hotels these days, we would have preferred just a little more privacy.

The staff is extremely friendly, we felt very welcome. Communication about everything was fast and easy. The decor of the house is very pleasant, a mix of traditional and modern. They serve tasty, original breakfasts.

The biggest problem is the (non-existent) soundproofing, you really can hear anything going on in the house. We were woken in the middle of the night by *** adventures of our neighbours. There were also some details that were not that well thought like a not very functional lighting system in the room but it was not that big of an issue.

I absolutely loved the place, though I misunderstood the concept at the very beginning: I was thinking the hotel is with a restaurant and a sort of a farm stay, but the restaurant there wasn't working. This rural house is located in a very (like - VERY) small village of 300 regular inhabitants. It is surrounded by amazing forests and hills and the three days that I spent there under the rain (yes, "sunny Spain" could be very different) were like a retreat (which I definitely needed). It was a perfect concept for me, but may not be same perfect for anyone else. If you're traveling with a car, the hotel is very conveniently located many beautiful hiking routes of all difficulties. You can go to the mountains from there, or spend a day on the beach. Three restaurants in the village are amazing dining experience (even one taverna is at least a great view and a very inexpensive lunching), so it wasn't a problem that the site didn't have a restaurant itself.

The place is easily reachable with car, but if you're traveling without it, like me, it's a bit of a challenge to get there. Still, a taxi reserved by the hotel picked me up in Durango, which is quite a big transport knot in Basque country.

Our room was lovely, great views, good shower, reception very welcoming, breakfast good and definitely good value. The village is lovely. Located above Durango. The hotel is next to a pretty church with nice walks. Good location for visiting Bilbao and San Sebastián and elsewhere. Village has a good restaurant- a bar restaurant and perhaps another to find another time.

Not a lot not to like. We couldn’t find it easily even with sat nav and google maps. It is just on the right as you come up from junction 84. look for the top of a church on the right and a sloping walkway. Park at the bottom (you will see parking for the church I guess) walk up the zig zag slope and there it is. No signage until you get to the front door. If you don’t like church bells it’s not the place for you but they do not ring all night.

the location - so peaceful, lovely village, wonderful countryside and views. lovely old building which has been sympathetically modernised and made into several very comfortable and well furnished guest rooms. the staff were excellent and very helpful.

although marketed as a hotel it is actually a B & B. lunch and dinner were not available and having to go to the nearby town at night was inconvenient and restaurants only started serving from 8.30pm earliest

The location is quite nice, in a village in the mountains. The host was very nice to us and our interactions were excellent. The room is nicely decorated and the house is tastefully remodeled. There was public parking available lower down the hill. Overall we enjoyed our stay here.

The window for the room is unfortunately on the ceiling so you can't enjoy the very nice views from the room. The separation between room and bathroom is all glass. It isolates absolutely nothing, it's like doing all your deeds in the room with whomever you are sharing the space. There's a church next door that might ring bells at unfortunate hours.

.Great rooms. Fantastic staff . Great views.

Be aware that this property sits under the flight path for Bilbao. Ok for one or two nights but not for a quiet holiday. Also again why do booking.com customers get the room which doesn’t have the magnificent view. It is like there is s booking.com room which is always the poorest Ask specifically for a room with a view onto the mountains.

Professional welcoming staff, good parking, Wifi good, breakfast good, beautiful surroundings.

Room had only a window in the roof, no direct outside view. We felt a bit stocked away. No international TV channels BBC, CNN etcetera. Room was clean on sight but with dust under the bed and stains on the head board of the bed.

Very friendly host Irune and she did her utmost to make the guests happy and this in a very authentic way.

have to park the car a bit away from hotel. My car was packed with a lot of travelling goods to stay inside the car. So this felt a bit uncomfortable for me. But finally it was a very safe village and fine to park overthere. Not far away of the hotel.

comfortable room with a spectacular view, comfortable bed , nice breakfast. Best part of this rural hotel are the hosts! nothing is too much trouble for the two ladies that cared for us. organised a taxi to our restaurant, I left something in the taxi,,, one phone call and the taxi was back in 5 mins. if you are staying around Durango, stay here!

this is not a 5star hotel but there is nothing that I can complain about