Excellent service from all the staff in particular Sonia Yague the Guest Experience Manager . The room was cleaned and refreshed to a 5* plus standard. The location is excellent particularly for the museums although not the best for shopping. We ate in the Resturant on Valentine’s Day, a 5 course menu. Food very good and, again excellent service. The restaurant area ( off season) overlooks the pool and garden and is very pleasant.

We had a Junior suite. Very large and beautifully decorated but did not have a seating area. When asked two comfortable chairs and a small table were installed immediately and wine and champagne delivered free of charge. Very fair indeed but if you are thinking of a suite do inquire as to furniture!

we like this hotel very much. the rooms were spacious, huge, the staff was super polite and helped me with every question, breakfast was fantastic, really tasty and fresh, and the best advantage is the location. located in the heart of Madrid, Coolrooms is a very nice and comfortable hotel to stay in for a vacation.

Beautiful hotel with lovely staff. The rooms are enormous. Very grand and tasteful, surprisingly, only 4 stars. While the location was very handy, the street its on isn't the best. It makes up for the location with excellent service and very good sound proofing

I was surprised at how many ppl rated the beds as comfortable. While you can tell they are good quality, way too hard for my liking. I also found breakfasts to be under whelming with limited choice

CoolRooms Palacio de Atocha is fantastic! We are a family of 4 with two kids. We arrived after 15 hours of travel. Entering from the street doesn't tell the story of the inside. Once inside, you step into fresh greenery, a clean, cool, and charming entry. The staff is inviting, excellent and of course expecting you. Our two-bedroom suite was amazing, so very large! It had to be over 1000 square with two large bedrooms with attached bathrooms and a large family room entry separating the bedrooms. You will love the very comfortable beds and the large showers. Everything was clean, cool, and inviting. It was especially quiet, which we welcomed after our travels. It's within walking distance to the main square and tons of restaurants and even grocery stores. I highly recommend CoolRooms Palacio de Atocha, especially for those traveling with family or couples!

Everything was perfect. There is nothing not to like at CoolRooms Palacio de Atocha!

This property and chain have remember what traditional luxury really is, it’s high end finish, the details like the scent in the hotel and the rooms, the quality bed linen, the nightly turn down service with chocolates and daily room cleans ! It really is a beautiful property finished to a high standard of luxury! This was my second visit and we will be back !

We couldn’t use the pool the second day of our stay which was really disappointing as only there two nights; for some bizarre reason which I cannot fathom they decided to do a full pool maintenance and clean with outside contractors ?! This type of work could be done of an evening when the pool closes. Even close at 6pm one day instead of 8pm but to get up and be down for 10am to realise it was a waste of time was seriously disappointing and it took hours !! Not 1! I mean even start it at 6am! Just a very strange thing to do to make facilities (part of the reason for visiting you) redundant right in the day time. Very odd indeed and no notice given.

Junior Suite is very large--too large in fact and well appointed. Breakfast is all or none. You can't just order a croissant and coffee; you have to have everything "they think" is breakfast. Chef is terrific. Dinner was exceptional. Common areas such as corridors are a bit too dark. Bathroom facilities were exceptional.

The Junior Suite should have more than one chair and some sort of seating. None was available. Also, a full length mirror would be terrific.

Our room was very spacious, clean and quiet and the staff was very friendly and accommodating. The location is pretty central to many attractions.

Based on a email solicitation I decided to allow the hotel to arrange an airport transfer and provided the information for both the arrival and departure which was confirmed via email. Unfortunately we discovered at checkout that they had failed to arrange our car back to the airport. It was very early on Sunday morning so nothing could be done. We took an Uber instead which is what we should have done in the first place (or taxi) and saved some money.

Very nice hotel in a great location - close to shops, restaraunts and sights. Beautiful old building renovated to a high standard. Decorated in an art deco style. The room was large, and the shower was huge with great water pressure. Bathroom has an excellent hair dryer and ghd straightener. The bedroom has a safe and excellent air conditioning. Our room overlooked the interior courtyard, which was very quiet. There is a beautiful old staircase and a small elevator also. The staff were very friendly and helpful, they gave us a map of the city and showed us the best way to get around. Unfortunately we couldn't get a late checkout. We were able to store our bags at reception though and relax by the pool until we left. The pool area is lovely with large comfortable sofas and sofabeds to relax on. The pool is about 4 foot deep the whole way. It's about 20 feet long and 10ft wide. The food at the pool was also lovely. I would stay here again if staying in Madrid:)

Nothing:)

The helpfulness of the staff, from attending to room service requests to assistance with booking tickets for various museum and theatre trips was exceptional. The room had everything you could reasonably need and the comfort and quality of the bed linen was exceptional. Centrally located, just a short walk the the main cultural attractions, with plenty of restaurants and bars to suit all budgets. I would have no hesitation in booking this hotel again.

Nothing.

Great location! The staff are extremely welcoming and helpful. We had a suite which was very large, nicely appointed, and comfortable. The bathroom was also very large with a shower that could fit you and ten of your friends (if you are into that kind thing). Kidding aside, Overall an exceptional hotel that I highly recommend and will be my go-to place the next time I am in Madrid

Breakfast is pricey but very good.