I was given an upgraded deluxe king room in a very high floor (8 of 9 floors the hotel has). I needed a late checkout because my flight was leaving at midnight next day, and they allowed late checkout free up to 2 pm and with an extra cost until 6pm which I took of course. The room was impressive, the bed was giant with very comfortable pillows, for the end of our trip it was an energy recharger. Shower was amazing as well as the bathrobe. Staff was super friendly, helpful, always thoughtful and helping even without asking, very polite. WiFi was the best of all the places I stayed during our trip through Europe. The city view from the 8th floor was impressive, seeing the main "Paseo de la Castellana" avenue

Helpful and smiley staff which is the best thing for me.

Room was perfect, i had no issue with what i found on arrival, found long hair in my bathroom which some will see it not good, i skipped it and i cleaned. The access to the gym is a bit weird, you have to pass by the roof (open air) and then go into the gym, with this weather in the meantime in Madrid it is quite challenging up there. Other than that everything was perfect

Very good property located in a very convenient area. The staff was very nice upon check-in, the room was big and spacious, with view to the Paseo de la Castellana. Beds extremely confortable, with good linen and a spacious bathroom. Minibar was diverse with many tasty options and the TV was huge with Chromecast to connect the telephone.

Nothing bad to report.

Clean, good location and amazing staff. The staff members were so helpful, I injured my foot and they were so kind to me. I wouldn’t have known what to do if if it wasn’t for them. The concierge had recommendations and called places to speak to them for me as I couldn’t speak Spanish. I would definitely stay there again.

N/A

The hotel has all the amenities one may reasonably need. Including a fitness center on the top. Not for heavy lifting, but still a workout can be smuggled in there. The breakfast is superb. Nice hotel in basically everything, but it is also prices as such, so one should expect the services offered.

There was no real restaurant in the hotel, only some fast food type of things being served. It is a bit walking distance from the centre.

Checked into a room which was very noisy, like a washing machine shaking badly. Went down to ask for another room which I got without any problems. New room was on the front side, but had double windows to block out noise. Perfect.

Breakfast is very expensive, if you insist on having breakfast in the hotel, make sure you book it with the room. Paying separately after is not worth it. Not that the breakfast is bad, but EUR 32 for any morning meal is too much.

The room, location, gym views and availability of the front desk. Overall the hotel, super nice.

The gym is thought more of a men’s gym rather a women’s one. The hotel’s bar has overrated prices. 7.9 for a beer.

The staff was amazing, specially Noureddine the manager of the front office. And the location was just right

The friendly staff and comfortable room. Great breakfast.

The indoor view of my suite and the bad design of the bathroom.

This remains my Go To hotel when in Madrid. Beds are very comfortable, rooms as well, staff helpful. GREAT gym. Staff make a positive impact, and front desk is vey helpful.

Room was smaller than usual this time. Annoying corridor music overflows into bedroom but front desk took care of it